Home Depot Complaint
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Washer and dryer fiasco - Whirlpool Dryer
First week of December 2014 I order on Internet a washer and dryer. They are supposed to deliver a week later, the day of delivery I get a phone call giving me a time. They then call back and tell me they can not deliver because one of the machines is broken.
I call and email Home Depot asking them not to deliver before the 7th of January as I am going on vacation. They deliver anyway WITHOUT my approval on the 5th of January. My mother lives in the same building so security call her, she goes down to my apartment
and when they unpack, we find out that the internet sales person sold me a dryer that does not go with the washer. ALTHOUGH I EXPLICETLY ASKED HER TO MAKE SURE IT DID. They take the dryer back, without leaving any information on whom I have to contact to solve thanks problem. I call customer care on a thursday the 8th when I get back, she says she will call me back, never does, I have to call back, she is out of the office and I am told she will call me back on monday.
She calls me back on Monday and places the order for the correct dryer, I am supposed to be delivered today the 14th of January. They try to deliver but now the Manager that tried to SOLVE The problem has written a incorrect address for my order. I waited all afternoon and will not be delivered. I am now for the past 58Minutes on hold with Home Depot so that they can try and solve the problem again. Will they manage this time...... This is almost a joke. I will never set foot or order from Home Depot again. I have never been exposed to such a large number of incompetent staff.
I call and email Home Depot asking them not to deliver before the 7th of January as I am going on vacation. They deliver anyway WITHOUT my approval on the 5th of January. My mother lives in the same building so security call her, she goes down to my apartment
and when they unpack, we find out that the internet sales person sold me a dryer that does not go with the washer. ALTHOUGH I EXPLICETLY ASKED HER TO MAKE SURE IT DID. They take the dryer back, without leaving any information on whom I have to contact to solve thanks problem. I call customer care on a thursday the 8th when I get back, she says she will call me back, never does, I have to call back, she is out of the office and I am told she will call me back on monday.
She calls me back on Monday and places the order for the correct dryer, I am supposed to be delivered today the 14th of January. They try to deliver but now the Manager that tried to SOLVE The problem has written a incorrect address for my order. I waited all afternoon and will not be delivered. I am now for the past 58Minutes on hold with Home Depot so that they can try and solve the problem again. Will they manage this time...... This is almost a joke. I will never set foot or order from Home Depot again. I have never been exposed to such a large number of incompetent staff.
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Review Rating: 1 out of 5
Reviewed By: vanessaelia
Company: Home Depot
Product: Whirlpool Dryer
Date Added: 9 years ago
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