Home Depot Review

Reviewed by lhorton

All Home Depot Reviews

Customer experience gone from bad to great due to a great employee

I went to buy a grill this evening at Home Depot . I wanted it assembled and knew I'd likely have to wait for that to be done at a later date, which was no problem. The problem was that when I tried to pay for the grill the cashier couldn't figure out how to do a "will call." Finally, she had me take a picture of the price ticket and go to a separate building to try to pay. I knew this didn't seem right, but after waiting 20 minutes for that much help, I was willing to do anything to talk to someone that could handle the transaction.

Will Jones stepped in and handled it like a pro. Will recognized I was very tired and frustrated with how cumbersome this simple purchase had become so he walked me back down to the other building where the grill was located and made sure I was taken care of. Once we got back to the gardening building and I pointed out the grill I wanted he said, "Let's just get you this one (one of two on display already assembled) and I'll load it into your vehicle and you can take it home tonight." What a huge turnaround from what I was originally feeling about my shopping trip to Home Depot on Skillman in Dallas, TX! Thank you Will for not just helping me complete my purchase, but making my buying experience enjoyable!

Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

COMMENT

WRITE to Home Depot

SUBMIT a ticket
for Home Depot

WATCH videos
for Home Depot

MORE reviews and complaints
for Home Depot

BUSINESSES REPLY HERE

GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!

BUSINESSES: Free Customer Service Excellence Badge

BUSINESSES: Free Customer Service Pledge Badge

BUSINESSES: Build your customer service online reputation

Comments

More Home Depot reviews

Similar reviews

How It Works

COMPLAINTS RESOLVED

Thousands of Businesses of all sizes and millions of customers use MeasuredUp

It's free and easy to put MeasuredUp to work for you

Some of the businesses using MeasuredUp

Include your company...

"Measured up provides a great service in helping get conflicts resolved with companies. It is great to have somewhere to turn when you aren't getting anywhere directly with the company. Thanks measured up! You made it easy to solve my complaint" Danielle M

MeasuredUp Success Stories

All Activity

0 Comments

Review Rating: 5 out of 5
Reviewed By: lhorton
Company: Home Depot
Date Added: 10 years ago

TX 75231

[Top]

Home Depot Review