Home Depot Reviews and Complaints

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Home Depot Reviews

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  • Maytag Maxima washer

    No complaint against Home Depot, but they should discontinue Maytag Maxima washers due to the overall complaints and bad service from Maytag. Purchased the Maxima for $1100, 3 years later it will cost $721 to repair. If Maytag is not going to stand behind their products then they are only going to give Home Depot a bad name for selling them. More...
    (Repair Services)
    Hopkins's Picture   Hopkins    0 Comments   Comments
  • Home Depot Garage door openers and installation company

    Home Depot has only one garage door opener installer in the Coachella Valley. Home Depot has a policy of not allowing the slide-lock to be installed. After waiting a week a time was set up for them to install the Chamberlain opener. It took them about 20 minutes. During that time period they installed the door opener improperly so that it only works some time. We got a half-horse so it would be quiet; instead it makes 'hitching' sounds when it begins and sometimes you have to hold the button in for the door to shut. The installer (think he was the owner of the Cross Construction... More...
    (Repair Services)
    Garagegrrr's Picture   Garagegrrr    0 Comments   Comments

    I came into the paint department over the past weekend and was immediately greeted and helped by a young man named Hector. I needed advice on choosing a primer and paint for my basement and he was very helpful and lead me to purchasing marquee paint and primer in one with an eggshell finish (recommended by hector). So far I love the color and finish!! I will definitely come back with employees like him. I'll be painting the garage next!! More...
    (Home Improvement)
    Elvislover51's Picture   Elvislover51    0 Comments   Comments
  • window installation

    Great sales people for window installation. We believed they would hire a responsible company to install. In fact the salesman left me the cell phone numbers of 7 people I could call if I had problems. I called 7 and left a message. One returned my call. Problem: Installation company was scheduled to arrive at one. At 10 past one they called to say they had been held up on a job YESTERDAY and would be unable to install at the scheduled time. They had not even picked up the windows from the warehouse. We had followed instructions and moved furniture and removed plantation shutters.... More...
    (Home Improvement)
    sjwi's Picture   sjwi    0 Comments   Comments
  • home depot never delivered the storm door I paid for!

    I drove to the home depot in Prescott AZ to order a storm door and I paid for it. home depot said "they would call me when it came in"! Home depot called and said "it was ready to be picked up"! I called the man who was going to pick up my storm door and install it! I paid him $25.00 to go pick up the door! He drives to home depot and they sold my door to some one else!!! " Home depot said " they would order me another door" another four weeks! I get a call from the home depot in Prescott AZ and the second door was ready to be picked up. I paid the... More...
    (Home Improvement)
    nojustice's Picture   nojustice    0 Comments   Comments
  • Home Depot Tool Rental (Junk Dirt Auger!)

    I tried renting a Dirt Auger from the Tool Rental Department. The place was cluttered, and had a long line, but we eventually got the Auger to the desk, only to find it wouldn't start. We grabbed a second Auger, it started, and I brought it home for a 4 hour rental. The Auger was a piece of junk, the engine ran, but could hardly turn the blade. After fighting with it for some time, I got about a foot down, only for it to completely seize up and wouldn't start again. I spent the next hour and a half fighting it, and digging by hand before I brought it back. USELESS! When I... More...
    (Home Improvement)
    zenithbound's Picture   zenithbound    0 Comments   Comments
  • Horrible Dishwasher Installation

    We had a brand new KitchenAid KDFE104DSS dishwasher installed a week ago and during it's first run the machine dumped water all over our floor. I had to call twice to get the install team back out and was informed that the drainage hose some how became disconnected from the dishwasher. The hose was re-attached and the tech noticed the door was stiff so pulled the unit back out and adjusted the door and the leveling feet on the dishwasher. The second day the machine started leaking water, not as bad as the first time but still enough to take a full bath towel to clean up. A second... More...
    (Home Improvement)
    dunnihdd's Picture   dunnihdd    0 Comments   Comments
  • Order# W382840240

    I've already sent an email to you regarding my issues with this order and you didn't care then so I won't waste any more of my time writing it all again. I wanted people to know how bad your delivery and customer service can be. Terrible! You feel completely uncared about and unappreciated as a customer. That should never happen! If you care enough to look up the order number you can see the emails, phone calls and my problems connected to it but you've taught me through your actions to sincerely doubt you will put any effort into this matter. More...
    (Delivery Services)
  • Customer Service??

    Went in to pay off my Home Depot card. We got in line at customer service and after waiting 10-15 minutes while the manager stared at her computer (until the only other person helping people asked for her help) and we were 2nd in line we were told that going to a till would be faster to pay our card. We then got in line at a till and waited another 10-15 minutes while the cashier figured out how to put something through for another customer that didn't scan immediately. Once we were finally at the front of the line I give them my statement and a number of gift cards we had received... More...
    (Credit Cards, Finance, Banks)
  • Incompetent regarding kitchen project

    I am in midst of getting new counter installed and appliances. Home depot has screwed up every aspect of simple job. The number of errors is ridiculous. Lost counter template,lost reference numbers,lost telephone number,,scheduled job 6 wks in advance then told 3 days before they ran out of stock,wrong information on appliances and counter. I ve spent more than 10 hrs on the phone just in getting things corrected. No chance there is a worse place to do business with,,in fact,,find 10 people who tried to get a home project done thru home depot and you will know it for yourself More...
    (Home Improvement)
    perryhall2's Picture   perryhall2    1 Comments   Comments
  • Home Depot in Garden City lousy customer service

    The Home Depot in Garden city, KS has the worst customer service I have ever experienced at any of their stores. I shop here frequently and have quite often had to deal with rude associates as well as associates yelling at my children or myself. I have two young children and try hard to ensure they are following the rules. They can be good for all but a minute of our time in the store and it is in that short amount of time that an associate has come and yelled at us. The first time this happened, I was surprised and tactfully avoided that associate. However this has happened so many... More...
    (Shopping, Chain Stores)
    Diyer's Picture   Diyer    0 Comments   Comments
  • Home Depot complaint for property damage

    I recently had The Home Depot install my unitized washer and dryer. When they delivered it, the hose and the cord back of the unit were not tied and hanging down loosely. The installers got them in their way and couldn't move for awhile. In the effort to get them out of the way, they badly scratched my newly installed laminate floor (also purchased from The Home Depot). I talked to the installer immediately when I saw it, and he told me to call The Home Depot claim center. I don't know who they are but it's another third party. My claim is only to cover one box of... More...
    (Delivery Services)
    MAC1's Picture   MAC1    0 Comments   Comments
  • special order of a door

    This review is to acknowledge the outstanding performance of the worker Fay LeCadre. At June 25 she helped me locate and buy a door which was ordered by a handymen and never picked up. The door was lost through the system and it was in its way to be returned. Fay LeCadre took the labored job of finding this door for me in the system and in the store. I am just grateful I didn't had to go through the process of ordering another door. Fay helped me through the whole process with a commitment which pressed me. I took a while to write the review because I had to travel just after that and... More...
    (Home Improvement)
    Bertapaulino's Picture   Bertapaulino    0 Comments   Comments
  • Do not order appliances online

    I had two bad experiences. The first involved a range I ordered for a rental unit. Home Depot said it would take 3 weeks and the tenant was unhappy so I called every few days to make sure there would be no delays. I was told each time that the order was on time. The day before scheduled delivery I received an email saying it would be another month. The renter gave her notice. The second experience was for a washer to be delivered to my home. The delivery people refused to carry it to the house and wanted to leave it next to the road so I cancelled the order. Four days later I called to make... More...
    (Home Improvement)
    Hstamper's Picture   Hstamper    0 Comments   Comments
  • MasterBath vanity, major delays and missing pieces

    I ordered and purchased a MasterBath vanity and cabinet through Home Depot on April 7th, 2015. Was told the delivery would be within 2-3 weeks. After a month of waiting and calling Home Depot (Rossford Ohio store) the response was that they were waiting on a piece for the vanity drawers. After another couple weeks we were told that they were waiting on a mirror. Each time MasterBath kept saying there was some part issue for their standard vanity. After waiting almost 2 months to get the vanity that was supposed to rise after a couple weeks we decided to cancel our order and start over. The... More...
    (Home Improvement)
    teach48's Picture   teach48    0 Comments   Comments
  • Home Depot day bed patio furniture warped

    I placed online order for two day bed patio furniture. The first delivery both items were not leveled. There are six legs in this bed. The two middle legs one day bed neither legs touched the ground. The other day bed one touched the ground the other didn't. I returned both items. I ordered them again and requested a supervisor surveyed the item before boxing. It's apparent that didn't happen since the second delivery one chair was missing the tip and the other chair had the same problem as the first pair one leg touched the ground the other didn't. To avoid... More...
    kharlan's Picture   kharlan    0 Comments   Comments
  • damage & delays

    We ordered kitchen counter tops on 4/12/15. We were told 3 week. 4 weeks later countertops delivered to store instead of our house. A week later Home Depot delivered them to our house. One piece was damaged in process. We asked for discount/ credit for the delay & were told they could not do that. They ordered replacement for damaged piece to be delivered this week. Is there no compensation for a 2 month delay ??? (& delay in placing our house on the market) Can we get a discount or store credit toward new sink ??? More...
    (Home Improvement)
  • Scratched silestone quartz tile

    We purchased silestone quartz countertops, island and backsplash paying close to $5,500 and it was installed jan2015. In the spring when the sun was coming through a north facing window we noticed multiple scratches in the counter. We contacted Klein countertops as they were the installer but they had already replaced then right after installation when an obvious deep was seen upon job completion. So Klein/Home Depot denied the claim as this most current scratch was not found at installation. So either the silestone scratches VERY easily or the product was scratched at the factory either... More...
    (Home Improvement)
    Carla's Picture   Carla    0 Comments   Comments
  • they make you have late payments

    On a2 different occasionso I mailed a payment to home depot in there self addressed envelope and they returned it to me I called in to make a payment and they told system was temporarily down I when I talked to themost the customer service rep said he would call me and took all of ,your information down and said he would be contacting me so I left it as that I run a business and raise my son by myself so I idnt think nothing of it I forgot about it Cause that guy Ave e his word that he was going to call me I called in again at the end of the month outraged cause that guy never called me as... More...
    (Credit Cards, Finance, Banks)
  • Kitchen warranty

    After the initial installation (which was slow), the sink failed and was to be replaced. While Kohler's warranty was excellent, Home Depot initially refused to perform the actual installation. When their contractor failed to secure the old sink, it fell damaging the cabinet and shearing off the hot water pipe. From that point on, it took nearly six months for Home Depot to fix the cabinet and they did a poor job completing the actual repair. More...
    (Home Improvement)
    mercurywood's Picture   mercurywood    0 Comments   Comments
  • No one helped but Letitia

    I was in the store looking for a solar LED light seen online. No one could find it, one person offered to look in stock room and then call me. That call never happened so I went back to the store a few days later. Letitia was at the customer service desk and was able to resolve the problem. She found a way to get the item and was very pleasant after I complained about the lack of resolution. I picked up the item today and thanked her in person. More...
    (Home Improvement)
    lindaseeyah's Picture   lindaseeyah    0 Comments   Comments
  • GE Hot Water Tank Leaks

    Home Depot Warranty Department is the worse I ever deal with. I spoke to 7 reprecentitives over 17 days in regard of my hot water tank leaks and problems is still unsolved they keep ask me to call back the next day and the next day, one excuse after another now the water leaks came from the hot water tank is damaging the floor since the tank is leaking water 3 weeks ago and have no hot water they still don't care and the problem still unsolved as of today 5/17/2015 I would not recomand any one to purchase extend warranty from Home Depot More...
    (Home Improvement)
    salq's Picture   salq    0 Comments   Comments
  • lost art of customer service

    AGS Installations Inc 250 Cahaba Valley Pkwy N, Pelham, AL   Needless to say I rarely write reviews or comments on my experience with or on businesses but with this company I felt was a duty to do so. I am a real estate investor/rehabber and I hired AGS Installations Inc of Pelham through Home Depot to do some plumbing work on 2 of the 4 units I purchased. Even though their bid was one of the "highest" I went with them because of the Home Depot endorsement and the HD brand. AGS Installations Inc of Pelham started working on the units February 2015 and to this date (May 12,... More...
    (Repair Services)
    gsteward's Picture   gsteward    0 Comments   Comments
  • Feather River doors

    Beware about hinges! I had a previous door that lasted 20 years wihtout a single incident, then decided to upgrade and went to home depot. Almost immediately the doors started to squeak, loudly! No amount of lubricants would suffice. I called home deopt, they asked me to call Feather River, Feather River said hinges are not covered, but they would be happy to mail me some more hinges. Call to home deopt again..they said all they could do is tell me to lubricate it (as if I had not tried that already). Poor quality, poor customer service! So much for an upgrade, my 20 year old doors out... More...
    (Home Improvement)
    MOLLYM's Picture   MOLLYM    0 Comments   Comments
  • Home Depot......Lousy delivery and customer service

    After spending over $1400 on a washer and dryer it was next to impossible (I say that because I still have not received them) to get the items delivered. We told them it had to be a delivery after 6 pm since my husband and I both don't get home until then...they set up a delivery time of 11-3 when I complained loudly a supervisor told me they would deliver it to the store and the store would deliver it to our house, the store then called and said they do not deliver items and that I could not pick them up from the store...the lady was extremely rude. I called back the delivery... More...
    (Delivery Services)
    ksmutzer's Picture   ksmutzer    0 Comments   Comments
  • counter tops

    May 4, 2015 Quail Springs #3919 ) 14201 N Pennsylvania Ave Oklahoma City, OK 73134 Phone: (405)749-1590 I will be filing a small claims suit shortly if the Home Depot at 14201 N Pennsylvania Ave, Oklahoma City, OK 73134 405-749-1590 does not make me whole. I am an investor being harmed by the negligence of your company. Work is being delayed on my rental property because of the incorrect and missing products that were delivered and delivered late to my home. Additionally, the assistant manager Jay told me he would call me back in 20 minutes and give me a date and time for... More...
    (Home Improvement)
  • Home Depot Poor Installation and even worst customer service.

    To say customer service is NON-EXISTENT is an understatement. It seem like they go out of their way to irritate their customers. It is Feb 9th and the door I ORDERED ON JULY 27 was finally installed ON OCTOBER 24th. The door looked like a factory reject and was improperly installed. Home Depot and the Manufacturer agreed to replace the door and it was scheduled for the first week of January. The installers waited for 3 hours for Home Depot to deliver the door and left as they had no ETA on the delivery. As of Feb 9th, I am still waiting on the door to be delivered. The installation... More...
    (Home Improvement)
    Srinu's Picture   Srinu    0 Comments   Comments
  • Home Depot

    A negative experience at Home Depot on I-55 in Jackson MS had a happy ending thanks to customer service and care above the call of duty. My vehicle was locked due to inattentiveness on the part of a garden center employee and myself. After no assitance from the employee, a supervisor (?) Eric M. and other employees at the desk intervened and stayed with me until a solution was found. Eric M. demonstrated a very high level of care and concerned rarely experienced in the retail industry.Inasmuch as I note and complain about poor service, I want to take this opportunity to commend this... More...
    (Home Improvement)
    Jaal0514's Picture   Jaal0514    0 Comments   Comments
  • Gibraltar Security Door - MISSING HARDWARE

    I bought 2 of these Gibraltar security doors. THEY DO NOT COME WITH THE ONE-OF-A-KIND, SPECIALTY, ONE-WAY DRIVER BIT necessary to install them. The outer box said all installation hardware was included, but not the ONE ITEM it takes to actually install them. My contractor installed one of them on the front of my house and it took FOREVER (over an HOUR) with a flat-head screw bit and it kept stripping and jumping off the screwheads. After a month now, the door has developed tons of rusted areas around the screws and the soldered joints. Now I have a useless, uninstalled security door, until... More...
    (Home Improvement)
    DaytonBoy's Picture   DaytonBoy    0 Comments   Comments
  • damage driveway

    I buy a building wood from homedepo and I paid for delivery when they made a delivery the truck driver use a fork left to drop the woods on my driveway later on the day I found my driveway cracks and damage so I called the store and they open claim for me with company the one they do delivery for homedepo after couple days they said sent us pic and estimate for repairs and I did a week later I called them they saying your claim is deny from the contractor they don't told me way now I do know what I have to do thanks More...
    (Home Improvement)
    mariomans's Picture   mariomans    0 Comments   Comments

    (Home Improvement)
    ALBERTHA530's Picture   ALBERTHA530    0 Comments   Comments
  • Home Depot Online Ordering uses unprofessional 3rd party scam delivery person

    Ordering anything online from Home Depot is not smart. I ordered a portable generator online and the delivery charge was %u201Cfree%u201D. Only problem they apparently use some irresponsible moving company as their delivery person. After a week and one half someone from this little moving company called me to suggest that I wait all day for them to deliver this package. Awhile later someone else from this scam moving company called and said they would only attempt delivery if I would guarantee someone would be there when they decided to deliver the package. When I told him I was not going... More...
    (Home Improvement)
    bob77's Picture   bob77    1 Comments   Comments
  • GE Delivery Service a Disaster

    I bought a new dryer that was scheduled to be delivered on 4/2. I took off work to get the delivery. I also removed the old dryer (to prepare for them to bring in the new one. Well they failed to show up. Many calls and 4 hours later found out delivery was delayed but I had not been notified. Was told the delivery would still be there that night. No one showed. Called next day was told it was rescheduled to 4/7 because of a problem on their end. Could not get it any sooner even without installation service. Home Depot cust svce said delivery is by GE and they have no control over the... More...
    (Delivery Services)
    ljgretz's Picture   ljgretz    0 Comments   Comments
  • clay in the electronics department is awesome

    I found myself in a situation with a dryer cord not being able to fit into the dryer receptacle on the wall I went into Home Depot to the electric department came acrossed clay what a wonderful experience customer service knowledged person he was to me so helpful he taught me how to rewire the cord on my dryer gave me a diagram I went home did it it didn't blow up my dryer works fine and I'm so proud of myself that I rewired a 220 cord on a dryer I would have never been able to do this without clay his patience and understanding was wonderful I am forever a true customer to Home... More...
    (Home Improvement)
    220cordhelp's Picture   220cordhelp    0 Comments   Comments
  • Home Depot customer relations

    I HAVE USED HD for years and now have been informed they give veterans a discount.I am a Koran Vet and a member of the Am Legion over 40 years and have an honorable discharge in 1956. I showed a photo copy of my discharge and was told that was not a valid ID and I WAS NOT AWARDED MY $6.48 discount. That is small potatoes. The young punk that was not even born when I defending the country he is lucky enough to live in said "Dont give it to him" Nice PR work for $6.50 More...
    shorts3519's Picture   shorts3519    0 Comments   Comments
  • Area Carpet cut to order and bound

    I ordered a 9 X 12ft rug back on 2/815 and wanted it in my home before company arrived on 3/7/15. Well it has been a case of monkeys and footballs and still no rug. Every call to inquire resulted in mis-information and no one until today ( I called the corporate office for customer service) could tell me what is going on. Seems they have a vendor that delivers such items that cant seem to get their act together. Hopefully HD will come up with a solution to keep me as a long standing customer. I've spent thousands over the years. Lowes is my next choice if not delivered next Tuesday as... More...
    (Home Improvement)
    RRehak's Picture   RRehak    0 Comments   Comments

Home Depot Reviews By Product


Home Depot Comments

no1gene says: (10 months ago)
This is as much a FYI as it is a complaint.
Three days ago I brought my (1 of 4) identical Fabricated Project Parts to the La Habra, Ca H.D. that I needed a part for.
I used their self check-out and in the process the "cashier" started to process my check whilst being interrupted by two other NON PATRONS.
She took my check, left me standing, then a after my wait for her "More" important personal dialog she completed my purchase.
The problem then was I was soo PI$$ED-OFF that I took my parts but left the Cart with my Project Fabricated Part there.
I went home and when I discovered my Mistreak, immediately returned to H.D. (W/One of the remaining Identical Parts) to retrieve my Fab'd Project 1st from Customer Service, they didn't have it.
Then to Self check-out, a different cashier didn't have it.
Called for a Manager and (NOW the FYI!) He revealed H.D. TRASHESSES anything left in their Store.
SOOO; Don't inadvertently leave ANYTHING at HOME DEPOT, They Have No Customer Friendly Policy for Saving anything you may accidently leave there, in fact it seem that they immediately Trash whatever was left there.
And that "Manager" informed me they did not have a place to store such items?
VENT OVER, Watch Your SIX at H.D., gene

unappreciated says: (10 months ago)
Home Depot has always been great until they stopped honoring the military discount for all products like they used. Fortunately fou us there is a Lowe's behind this store, who does honor the discounts. Lowe's is now our go to store!

Whovian says: (11 months ago)
I ordered a basic garage door 9X7 feet back on October 7, 2014 and was told the installation would be in 3 weeks after the door space was measured by the installer. The installer was in and more than 3 weeks went by. I called the local Home Depot and was told it was more like 4 weeks and would be installed closer to Christmas. We both laughed and she said closer to Thanksgiving. Well two more phone calls and a visit to the Home Depot I finally got a call to schedule the installation and now it's scheduled the earliest for early JANUARY. I store firewood in the garage for the winter and I need to keep the space empty for the installation.

Why should a simple garage door installation take more than 3 months when I was told and promised 3 weeks.

Masshole says: (3 years ago)
How do they justify charging $8.00 for a qt of mineral spirits and $16 for a gal
ie The Assoc. didn't know what it was and the customer rep. didn't understand the complaint.
The company's policy: use cheap labor and try to fleese a customer

Bamawife says: (3 years ago)
We bought a brand new high end microwave from Home Dept online and paid an extra $100 to have it INSTALLED above the oven in place of the range hood. They had no problem getting all our payment and making it very clear when THEY were available for the installation. I took off work, cleared everything off my counters and inside my upper cabinets and when "Home Depot" arrived, it turned out to be some local delivery boy from a place I had never even heard of. Our house is barely a year old. Contractors built hundreds of new homes after an F5 tornado destroyed much of the city last year, so the house we moved into a month ago is all brand new beautiful wiring, all hardwired and ready for any kitchen appliances we put in. We had somebody else install a new washer and dryer in about ten minutes who told us he hasn't seen such well-organized professional wiring like this in a long time! The delivery boy looked at our outlet, which had a closed switchcover plate on it, and said they don't install "hardwired" appliances. We now need to call an electrician, have them install a new box, then we can call Home Depot back and they can return and install the microwave. We were told when we bought it that the "professionals" could install ANYTHING. The HD manager said if we bought it in the store, they would have told us in person what we needed in our house. Yeah, I bet! The in store guys are even worse--they don't know anything and would say ANYTHING to make that sale. This happened TODAY! Now I'm getting the run-around about our delivery fee we paid, trying to find an electrician on a Friday afternoon who can't get here until Monday, I've got a huge microwave in a box in the middle of the kitchen floor, and all my plates and dishware and glasses are stacked up on the dining room table for the rest of the weekend! All we wanted was some microwave popcorn and thanks to the idiots at Home Depot, we have a huge mess, a HUGE expense, and a nice microwave that keeps getting more and more expensive! We will never shop Home Depot again!

Robocook says: (3 years ago)
I want to let you know about an exceptional employee. His name is Richard. Very pleasant, polite and also important - he knew where I could find some very obscure items. He works at the Brockton, Ma store. I cannot say enough good things about him. You are very lucky to have him as an employee!

tulare says: (3 years ago)
Don't trust what the people on the phone tell you. They must see a different list than you and I, or the people the put in the stores. Was told they have an item, then they store says they dont, but they do have similar but more expensive. Call back the support people and they toss a whole new story. If you have to go to home depot, and I advise against it if at all possible, while you are walking around trying to find what you need, they will provide an employee to keep you company. Employees dont know where anything is either, but the company going from aisle to aisle is nice. The less competition there is, the worse home depot gets. avoid it at all costs, they will rip you if your guard is down.

kkaannee says: (4 years ago)
Hello People, I am looking to stage a protest in front of a home Depo store . Who's in.......... Please e-mail me @ jc776@comcast.net

nessuno says: (4 years ago)
Home depot sells to much junk made in china all tools ,hardwear.electrical nothing is made in usa

cicchelli says: (4 years ago)
Never use Homedepot... their service sucks and they are expensive by the way.
I live in New York and they sent me a company called Preferred Contractors from New Jersey run by a guy call Frank Grieco... nice guy but my kitchen isn't finished even I paid it 10 months ago. I had to not let them work anymore and have a couple of bosses from Homedepot to come and see the terrible work they've done. still 40 days after that I'm still waiting for answer and calls... and basically been treated properly as a good paying costumer.
I will never use them again and never recommend them for anything at all. This people are hopeless.
Carlos Cicchelli, New York City

flemish5 says: (4 years ago)
Flemish 5 says Sept. 19, 2011 at appox. 2:30pm

I was in San Marcos, CA. and it was hot and the first place I saw with shade was in back of the Home Depot store. As I drove into the back I did not notice any signs saying no parking or stay out of this area. I did notice signs on the doors that said stay clear swinging doors. I did notice ther was yellow post on each side of every door opening. I was clearly away from any door opening. I was resting for about 10 minutes and a lady came up to me and said that the security will be making its rounds and they would not be happy with me being here. I did not know who this lady was and she was not in any home depot attire or apron, so I just told my self if the security does come I will move. In about 10 more minutes this guy comes up to my window and yells at me, and tells me I had 30 seconds to move my car or he was going to call the police. I told him call the police, I said I did not see any signs that say no parking or do not enter this area. Then he yelled at me again and said it was up on a pole near a bunch of pallets and outside displays. I am sorry but if you want someone to see the signs, make them more visable or put them on the walls of the building. I told him I did not need to see the sign. Then for the third time he yelled at me again and said I was told three times to move. This guy was a donkies behind. I told him that he was just that and the lady that had told me in the first place never introduce who she was and she did not have any home depot attire on. And then I told him that he was only the second person who ordered me to move. Then he said lets start over. I said that would be a good idea. He said that I was not suppose to be back here and that I needed to move. I said ok. I watch as he went in back of my car and started writing something down, probably my lisense plate number. All this guy or the lady needed to do is be a little more pleasant. I felt like I was treated like a bum or a teenager in trouble, I am 52 years old. This guy is lucky I was not a lose cannon or some mental case or he may have gotten his donkies behind kicked, hard. I just want to write this and hope someone takes head to what happened. To many times people jump to conclusions and it will work against them. I was in the wrong for being there, although it did not deserve the turn of events that took place. I do not wish to ever shop at home depot again and I will tell this story to many people I know. What is the formula for loosing customers, 2 percent die, 10 percent find a better price, 86 percent are lost because they had a bad experience. We are in troubled times and it does not seem like it will get economically better any time soon. There are plenty of other stores like home depot to shop at. Maybe this guy had a chronic pain, I do not know what it was, but maybe as big as home depot is they need to have lessons on how to treat this type of situation. And why did home depot pull all there HR employees out of the stores?

sacornel says: (5 years ago)
I ordered a garage opener from HD and the guy they sent out was fantastic. I've had one bad experience in the past so it's only fair to give them a positive review when it's deserved.

sacornel says: (5 years ago)
I paid for HD to measure for a new exterior door. Their staff said I could keep the measurements if I decided not to use their installation services.

The installer showed up early (when I wasn't home) to measure the door, but he measured for a security door instead. I went back to HD for my money back because they didn't measure for the proper door. HD gave me the run-around and didn't refund my money until the next day. HD also said that they DON'T provide you with the measurements. I find it ridiculous that I paid someone to measure a door (even if it was the wrong one) and I don't get the measurements.

I found a contractor that will install the door for 100 less than HD. Never again will I use their services.

Clarias says: (5 years ago)
I went to the Home Depot in Red Bluff CA to buy a small metal storage unit. Small though it was it was very heavy. I asked for help 3 times to load it on a dolly from a shelf but no one came. I wheeled it up to the front and payed for it. I asked for help to load it into my truck. Three more times I was told someone was on the way. No one came. I finally told the ladies at the checkout counter that I would wait by my truck. It was parked right in front of the store. After another 30 minutes and two more assurances that someone was on the way I had to load it on the truck myself. I spend two days layed up with a sore back because Home Depot would not help me.

neithat says: (5 years ago)
I would like to start out with the fact that I am talking about a corporate account, well three of them actually. We have three corporate accounts, and we spend close to $40,000.00 per year per account. We recently chose to close all three due to horrible customer service. We bought a refrigerator with icemaker. It was delivered, but no one would hook up the icemaker. Not a problem we did. Did I mention we have hooked up icemakers several times? Would not produce any ice, we tested the line, not a problem with water flow. We called our store in Gainesville TX who referred us to GE. They sent a repairman who could not fix the problem and they replaced the refrigerator within a few days. Brought us same model and again icemaker would not produce ice. We assume it is a defect with that particular model so we decide to upgrade. I was treated very poorly by Top Sales Rep. He told me that it was due to the water pressure in the lines and I needed to test the lines. At this point we have done this several times. We were also told that the refrigerator needed to be at least 12 inches from the wall in the back. I was told that I would have to pay in full for the new refrigerator before they ordered it and would have to wait until it came in to get the credit on the defective refrigerator. I had already been preapproved by a manager to simply come pick out the replacement model. This is after I left a minimum of 5 messages with the Top Sales Rep to give the salesman who sold us the first one and who was helpful in getting it exchanged. Needless to say I never heard from the original sales rep. My boss called and was told she would receive call back within minutes. They did not call us back so 30 minutes later she called them to cancel the order, we would buy one from a mom and pop store in town. Next morning we get a call from Home Depot demanding to know when they could pick up the refrigerator, at this point we had not been credited. The rep was rude to my boss and demanded that she come in to get the credit. My boss explained that was not a good idea due to the fact that this had made her pretty angry and she did not want to take it out on them. Needless to say, we talked to someone online and called corporate. We had 4 different managers call us and try to give us either the upgrade free or a free refrigerator. We did not want to get something for free. We wanted to be treated with respect and that is something that did not happen. We simply chose to do business with someone besides Home Depot and have since eliminated our accounts. The mom and pop store where we bought our replacement brought us out a similar model by Maytag and hooked up everything. We have already gotten more ice in one day than we did in a week with the two from Home Depot.

Byebyelove says: (5 years ago)
Everyone of you customers that come in home depot to belittle the employees or to even complain about the smallest things or to even act as if you knew how it is to be in our shoes. Some of you come in disrespecting us, and demanding good customer service after the fact. You go online complaining then costing people their jobs, cause you didn't get the respect that you demanded. I feel bad for all the employees who work this company, and put up with disrespectfull and ungrateful customers. I won't be surprise if one employee goes physco and starts shooting you customers cause all you wan to do is complain. So write down your complaints but don't be surprised if someone will go mad.

eoanna says: (5 years ago)
i purchased a vanity with a marble top at the home depot on hanley road in st louis, missouri-when i got it home and checked it, the top was cracked--i called the store on friday night at 8:00pm and talked to a manager whose name is renato--he was very pleasant and told me to bring it in to exchange--when i explained that i was a senior and that was difficult for me, he said that he would get an exchanger to our house--the next morning, sat, he himself came to take care of it--he is terrific, a real asset for home depot

Pitts says: (6 years ago)
I am renovating a house in Delaware but am at home in St. Petersburg Florida for the winter.
Betty Gold at the 22nd Ave store has been so helpful, she writes sku # and product discriptions for my DE.contractor. She always does it with a smile and say's now if that does not work come back and we will work out something else. She is knowledgable and an asset to your company.

newmanre says: (6 years ago)
Dover NJ Home Depot Needs People Skills Training in Customer Service:

Here is a letter I sent into home depot via the online method...

I would like to launch a complaint about the store in Dover, NJ. (Rockaway Area) A few weeks ago I had gone into the store to purchase custom closet doors for my bf. Because of how long we waited they knocked 50$ off of the price. The day before yesterday we found out by calling the store that the doors were discontinued. So last night we went to the store to get the money back for the doors. We were greeted by an aggressive woman who had no business working in customer service as she did not want to help customers. Finally a person above her made her help us. She was grumpy and failed to mention that if she was crediting my debit card back it could hold up the money being put back onto my card by 48 hours to two weeks. This morning when I called she was not happy to hear back from me. I had gone into my bank account and noticed the money had not been credited back to my bank account. While I had purchased the doors etc under my bf's name we ran it all through my credit card. When I started asking her questions about it she was short and rude. She stated she would be looking into it and not realizing she hadn't hung up the phone said "What the hell is this lady's problem" in a nasty tone. I called the store back and did not receive much extra help in resolving this issue. I tried to speak with a manager named Dan on the phone who while sympathetic was trying to put blame on me for not asking how long it would take for the money to come into my account. So now, my money is tied up, I can't get what I had started out to, and they didn't care how this was an inconvenience. We have been spending money there non stop lately as we are doing a lot of work on the house. Please help me learn what can be done to solve this. Its christmas time and I'm out money that I need because of your people. I'm also insulted and can't believe how people who are in customer service supposed to represent your company treat people.

homedepot100 says: (6 years ago)

shadowboxer1 says: (6 years ago)
This morning my wife and I visited your Wintson Churchill, Milton location looking for three things: hiding screen door for our patio doors, hardwood flooring, and project ideas for storing computer books. We entered the area displaying patio doors where a woman in Home Depot garb was on the phone. We waited looking at some merchandise she then finishedhercall and proceeded to ignore us. I then went overto her and explained our needs regarding a scrren door she then led us to the area concerned handed my wife a brochure and proceded to talk onlydirectly to my wife, who, at this point hadn't even asked her any questions. I feel that this woman maybe is taking her feminist roots to an extreme and I then left your store and went to where I was immediately addressed by a sales person I made mypurchases and left without incident. There gain of a customer your loss. Maybe you should teach your employees customer relations

cycle3man says: (6 years ago)
To the management of the Westbury NY Store: I found floor man John to be very patient, polite, and helpful in helping me solve a number of problems.

cycle3man says: (6 years ago)
To the management of the Westbury NY Store: I found floor man Andres to be very patient, polite, and helpful in helping me solve a number of problems.

kaziovc says: (6 years ago)
bought a garage door with installation. instead of the fancy trim I asked for the door lock which was included in the price. no one knows anything about the lock. cannot get anyone to come back. this is a high crime area and there are many tools in this garage with no lock. I want the door removed so I can buy from a company that will provide what they wrote on the contract.

aquino says: (6 years ago)
I had hurracane shutters installed thrue home depot ,I was never told there was a dead line to subbmit to my safe florida home so that i would get $3400.00 back from my safe fl. home .I never got nothing back.to top it off i was told it would go into home depot credit card interest free for a year,instead they gave me 6 months im still fighting. be aware

brother says: (6 years ago)
your guy "Armando" is a total rude person. Not only to me but to people on the phone. Home Depot Flagstaff AZ I will never go back because of this guy.

romero89 says: (7 years ago)
today i went to the home depot in lewisville, texas. I was help by "Mercy", i had the best help with everything that i needed. "Mercy"-that is the lady's name that help me on everything-she was really nice, polite, and help me understand everything that i didn't understand without gettin mad at me-she was really patient. "Mercy" works at the store in Lewisville, Texas-she did a wanderful job helping me out. Thank you Mercy.

ohioguy621 says: (7 years ago)
Not Enough Help in Store

ohioguy621 says: (7 years ago)
Not Enough Help in Store......gheeze

ohioguy621 says: (7 years ago)
I think Home Depot does not have enough people working in the stores. I'm always looking for someone to come help me and takes me average of about 10 minutes until I find a guy that's not busy. Usually I have to hunt somebody down to help me. Isn't it supposed to be the other way around? Never shop in Akron or Canton, Ohio's Home Depots. I do not like Home Depot anymore because of their customer help inside the stores is louzy.

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