Home Depot Reviews and Complaints

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Home Depot Reviews

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  • Home Depot Knotty Alder Speak Easy



    I was really excited about replacing my entry door and back door, I knew exactly which entry door I wanted. I made an appointment on line for July 7,2017 at 3pm. When I arrived there was two employees setting at desk,one was working with an older couple the other was who I had appointment with. She seemed very friendly and seem to know the product. I had some questions and I had not decided on a back-door yet. I had a Stevens book that I circled which door I wanted. RUSTIC KNOTTY ALDER with Speak easy."I do not know the colour in picture but this is what I want" I told her and I... More...
    (Home Improvement)
    punkypo01's Picture   punkypo01    0 Comments   Comments
  • Home depot Carpet installation



    Tried to order carpet installation. Couldn't understand women on the phone. She never did send me my quote, even though within a minute of being on the phone with her, she was already trying to take my credit card info to sell me carpet that I was trying to get a quote for. She got type of carpet wrong, padding wrong, and just didn't understand. Your Home Depot on Alexis Street in Toledo wasn't any help either. You need to stick to building material , because your customer service is to be desired. More...
    (Home Improvement)
    jeff2666's Picture   jeff2666    0 Comments   Comments
  • Cancellation of online order



    I ordered a Hampton Bay 7 piece outdoor dining set because it was on sale for $299 a week ago. I had a set already that I gave away after ordering the new set. Just received an email from Home Depot that my order has been cancelled due to low stock. I ordered the set because I have a matching set with high chairs and the same chili cushions by Hampton Bay. As of now I don't have a dining set and my wife and I are very upset and disappointed with Home Depot and this situation. We are very good customers and spend good money with this store. More...
    (Home Improvement)
  • home depot san diego ca.



    i contacket home depot to give me an estimate on a souround bath tub 8/6 @ 11: am mr, oscar bonilla valdez showed uo at 11;45, i asked him did he have gps i was told I did not give out my unit # ,,I fell i would have a call be for my app to get the unit #. I was told home depot did not do souround bath tub they had to be contracted out...at the end i was told it would cost me 8777.00 dollars. what a dispont ment..i have used home depot for years, i was very didiponted.. and i have told all my friends about your swift and bate. tanya murray More...
    (Home Improvement)
    maxandmia2's Picture   maxandmia2    0 Comments   Comments
  • Home Depot Protection Plan



    I would like to warn people to avoid Home Depot and their Protection Plan. MY LG dishwasher hasn't worked for the last 4 month, keeps throwing the same code, they send people out to replace parts, and it still throws the same code. 6 times they have supposedly repaired it to no avail. The repair man finally signed a paper saying it is unrepairable but the protection plan people claim that since they have replace various parts in an attempt to fix it, it is not all the same problem so they won't warrants it! Buyer beware More...
    (Home Improvement)
    mjkirby's Picture   mjkirby    0 Comments   Comments
  • Very unprofessional behaviour



    We were at the Home Depot Terry Fox way in Mississauga on Monday afternoon August 7th . We were asking a sales associate in the paint department for just one question . The person who was there was very impolite and unprofessional. We saw him walked by so we asked if we could ask him a question. His reply was "sure take a number " and he kept walking on to another counter ignored a line of people waiting to ask for some assistance and pounding on the counter he was at maybe he just wanted to show his frustration about his job . Home depot should pay attention to... More...
    (Home Improvement)
    ANN224's Picture   ANN224    0 Comments   Comments
  • Home Depot & Premier Product



    I bought a LG washer & dryer from Home depot and I cannot get a problem resolved because I bought the items online. This is the response I keep getting when I try to contact home depot. Hello Mrs. Barnes, I hope all is well. Thank you for providing your order number. I have documented all of your concerns with Premier Product. However due to this being an online issue. You will have to contact them directly at 800.455.3869 option. Please don't hesitate to reach out to me if there is anything else that I can do for you. Have a great day! WHAT WHY WOULD I DO THAT AGAIN! More...
    (Delivery Services)
    joannbarnes1's Picture   joannbarnes1    0 Comments   Comments
  • Lousy



    HOme Depot uses Temco Logistics as delivery agent for large appliances. This company is Irresponsible and unprofessional. Home Depot knows this for several years and they keep working with Temco, at least in Los Angeles area. This delivery co. damaged the new appliance I ordered during transport and the driver had the face to ask me if I wanted a discount for the damage, which I refused. Then they did not give me any info on a replacement unit; then Home Depot cust. svc. told me that "they were not allowed to give out the phone number of delivery agent support" and that... More...
    (Delivery Services)
    amacurosprint's Picture   amacurosprint    0 Comments   Comments
  • Home Depot Customer Service



    I went into Home Depot at Fort Oglethorp GA to look for several items.One was an item to use as extra door security. The young lady at the customer service desk asked if she could help me. I tried to describe the item that I was looking for and she wasn't familiar with it so she called another associate on the phone to ask. She tried to describe it to the other associate on the phone. I guess he didn't understand. He must have asked her why I wanted the item so she told him that I will be moving away to a new place where I didn't know anyone and that I wanted extra... More...
    (Home Improvement)
    Sobrina's Picture   Sobrina    0 Comments   Comments
  • Home Depot-over charging for item delivery



    To Home Depot Customer Service Department: I am writing to express my concerns about a recent experience with Home Depot. I bought and paid for an appliance, but when it was time to deliver I was advised that if the item was to be brought into the facility, it would be an extra charge, and if I needed the appliance hooked up, and the old hauled away this would also cost extra. Of course I was advised after I had paid and cleared my calendar, to receive the appliance. I then cancel the order, and went somewhere else, where the item would be delivered, installed and the old unit would... More...
    (Delivery Services)
    Dishearten's Picture   Dishearten    0 Comments   Comments
  • Home Depot Employee Review



    I'm writing a Home Depot to thank you for hiring such great employees as Sharon at your Home Depot #480, Phoenix, AZ. I stopped in for a few items on 7-4-17 and Sharon was my cashier. What a helpful, kind person! Sharon went beyond the pat cashier question if "Did you find everything you came in for?" She asked further about my shopping experience, was I planning on doing anything special for July 4th, etc, while efficiently scanning my purchase. Her kindness is contagious. I smiled the rest of the day. Kudos to Home Depot for hiring such great employees as Sharon.... More...
    (Home Improvement)
    Rainbowsoup's Picture   Rainbowsoup    0 Comments   Comments
  • Terrible Credit Practice



    My husband and I have a business and we have always went to Home Depot for our construction needs but it's time to switch to Lowes after learning how they treat customers. My husband and I have been loyal customers and have an excellent credit history with Home Depot for over 10 years. The credit manager, Anna from Indiana confirmed that our credit history reflects payments have been paid in a timely manner. I recently paid our credit card down from $2700 to $80 a couple months ago. I went to use our card this weekend only to have it declined. The credit manager informed me that... More...
    (Credit Cards, Finance, Banks)
    lwyarborough's Picture   lwyarborough    1 Comments   Comments
  • Window A/c



    My son bought me a window a/c for my family room. I've never had problems with any products I have bought from there. So I didn't save the box or receipt. After a few days window a/c stops working. I'm thinking it's only been a few days maybe I'm sure Home Depot will do an even exchange for another one. But I was wrong Home Depot did nothing for me. I even offered to buy the bigger one up. They still refused. I spend thousands of dollars at Home Depot a year. So I was very disapppointed with there customer service. I will no longer shop at Home Depot. I will drive... More...
    (Miscellaneous)
    Maryjane420's Picture   Maryjane420    0 Comments   Comments
  • Poor Installation & Customer Relations



    Made a contract with Home Depot to replace 5 windows and an 8 ft. sliding door. After I signed the contract, I found that, over the years, moisture from the old single pane aluminum windows had damaged the sheetrock around all of the windows. I decided to replace or repair the damage before the new windows were installed. To do this, I had to remove the old windows and then temporarily put them back in until the new windows arrived. Since the old windows were nailed directly to the studs, it was necessary to remove the brick mold from around the windows and then cut the sheeting to gain... More...
    (Home Improvement)
    Tom28's Picture   Tom28    0 Comments   Comments
  • Can't get the job done



    We hired Home Depot to replace our sliding glass doors in the main room and our bedroom. Paid around $16K for the job. Very impressed that they got the job done in 1 day instead of 2, HOWEVER. Turned out that 1 panel had defective glass, and 1 screen door was not delivered. We were told they would be back in 6 weeks to finish the job and replace the panel and install the screen door. 3 months later, NOTHING. Called them, and found out that NO ONE had even placed the order for us. Apologized. Then, for 2 more months we played phone tag with scheduling person who would never answer the phone... More...
    (Home Improvement)
  • Poor customer service



    It seems that the only time I have an okay experience at Home Depot is when I do not need assistance. Just left empty handed because the three ways I measured for blinds were wrong. I was trying to convince the employee to just cut the shades and I would own it but she just kept telling me how I was wrong. I could tell that she really did not want to help. FYI, I used to work at Home Depot and was trained on how to cut these stupid $10.00 shades. More...
    (Home Improvement)
    Fheather's Picture   Fheather    0 Comments   Comments
  • Brand new washer that doesn't work



    I recently bought a brand new washing machine from Home Depot. I ordered it online and the expected delivery date was in 2 days. However, it actually took over a month to get the washing machine. Then after having the washing machine a few weeks it quite working. It has now been over 2 weeks and I still don't have a working washing machine. I have spoken with the manufacturer, home depot and the store manager of home depot but no one has been helpful. I paid for the extra warranty and have been dealing with this problem since my Sears washing machine broke in April. I will NEVER... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Carissamo's Picture   Carissamo    0 Comments   Comments
  • Home Depot warranty



    Had Home Depot extended warranty on lawnmower. It's been 2 months now and has been completely mishandled. It took 2 weeks to find a repair company and 6 more weeks before they looked at lawnmower. 8 weeks without lawnmower and still not repaired as they claim not covered item.the Home Depot warranty supervisors were arrogant and lacked common sense.the saga contines More...
    (Home Improvement)
    Amiccio's Picture   Amiccio    0 Comments   Comments
  • Samsung refrigerator ice maker



    5/6/14 - purchased Samsung fridge and 5 year warranty 4/25/17 - ice maker stopped working, tech came to check. Said partial restriction of fridge vent could be cause. Told him nothing was said when fridge was delivered and installed. He said he would order the part, come back and make repairs, and would have to note if a vent is not installed further service could be denied. Waited about two and a half weeks and no return nor any communication from Home Depot. My wife called Home Depot and was told the case was denied and closed. She was told to call back when the vent was installed.... More...
    (Repair Services)
    noiceinhawaii's Picture   noiceinhawaii    0 Comments   Comments
  • WORST DELIVERY COMPANY EVER



    I purchased a Fridge, stove, microwave and dishwasher from home depot. The fridge came dented and the water pump/ice maker didn't work so they offered to bring me a new one a WEEK later. The fridge alarm went off the entire week with no way to stop it. The second fridge came and the installer said it was also broken because the water wouldn't work. He tried to send that back as well. I figured out that he just wasn't smart enough to turn on the water supply from my home to the fridge. I paid extra to have them install the microwave and dishwasher. The installers had no... More...
    (Home Improvement)
  • Worst Customer Service



    Staten Island Forest Ave has the worst customer service! The departments are understaffed and therefore the employees are extremely overwhelmed and are nasty! The customers suffer!!!! There should be floaters that could jump in help busy departments. I asked the woman in millworker if there was anyone else working when she finally showed up at the desk when she went off on a rant about how busy she was.... I went to customer service to let them know about what happened, the customer service clerk assured me that she would be very apologetic and would help us. When we got back she... More...
    (Home Improvement)
    RitaV's Picture   RitaV    0 Comments   Comments
  • Home Depot Denied My Military Discount



    Today my local Home Depot denied my military discount.. Suddenly my years of military service no longer matters to them! I spend about 20K a year at Home Depot which is a drop in the bucket for this big box store giant.. But, its a lot of money to me, and I have options to spend that somewhere else! I will never set foot in a Home Depot again, and I'm sure I'm not the only veteran that feels this way. So my business and the company I work for will take their business to Lowes or Ace Hardware! Nancy Pelosi must be the new CEO? What a slap in the face! Take your business... More...
    (Home Improvement)
    brentgreen's Picture   brentgreen    0 Comments   Comments
  • Garden Supplies Help



    Van was the gentleman who helped me find all 3 items that I needed. He happily interrupted what he was doing and took me straight to the 3 different places for my supplies - 1 inside the store and the other 2 outside. He was VERY professional and very well informed. He saw that I was in a hurry so hurriedly helped me. VERY nice experience, thank you! More...
    (Miscellaneous)
    patsy79258's Picture   patsy79258    0 Comments   Comments
  • Poor Window Replacement-Customer Service



    Made a contract with Home Depot to replace 5 windows and an 8 ft. sliding door. After I signed the contract, I found that, over the years, moisture from the old single pane aluminum windows had damaged the sheetrock around all of the windows. I decided to replace or repair the damage before the new windows were installed. To do this, I had to remove the old windows and then temporarily put them back in until the new windows arrived. Since the old windows were nailed directly to the studs, it was necessary to remove the brick mold from around the windows and then cut the sheeting to gain... More...
    (Home Improvement)
    LilReb's Picture   LilReb    0 Comments   Comments
  • Excellent Customer Service



    I wish to compliment Employee "Ana Hanna" of Store 8598, Register 1. I had a great deal of lumber to check out on Saturday, April 29, 2017. Ana approached me and scanned in everything, even before I had reached the register. She saved me lots of time, and was very friendly and helpful. This brightened my day, the fact that someone would care enough togoout of their way to make my life a little bit easier. Thank you, Ana! More...
    (Home Improvement)
    kjcamp36's Picture   kjcamp36    0 Comments   Comments
  • Plants offer in the weekly flyer that are not in the store



    Today, April 13, 2017 I went to Home depot to buy the herbs plants that appear in the weekly flyer ((2 for CAD5), after looking in the nursery section of the store and not find anything, i ask a lady, she show me a few plants, but not the basil that I was looking for. I ask her when is going to arrive (in the flyer you can see the basil plant), she look in her computer and explain to me that even the ones in the store not appear in the system and also the system doesn't show any future delivery, I ask her to call Cambridge store to see if they have the plants, so she call and the... More...
    (Home Improvement)
    bacci7's Picture   bacci7    0 Comments   Comments
  • Bathroom remodle job



    Small bathroom 14K of work. Tile job is awful. Job was contracted Dec 2016. To date bathroom is still underway. Leak flooded the bathroom and ruined the ceiling below. They fixed this however. Tiles were not properly set or leveled. Uneven and sticking out. Grout all over the place. Had to stop the installation of the shower door as base tile work was so bad. Have pics. Foreman of job is working on it and agreed job was bad. HD offering to replace entire job. Suggested cash settlement. This is not good. I expect a professional job for the price I am paying. This is not a huge... More...
    (Home Improvement)
    charner's Picture   charner    0 Comments   Comments
  • Home Depot Saturn ave, San Diego



    Scheduled roofing appt a month ago. I got called and no appointment. Surprise just like Sears. Then quote quality assurance called me, we can support your appointment on Saturday. My wife and I disrupted our schedules for Friday. Then the quote lol quality assurance hung up. Just like Sears. Big box stores which my parents shopped at and I try to be loyal to are not what they were. More...
    (Repair Services)
    Muse's Picture   Muse    0 Comments   Comments
  • FAILED SCHEDULED DELIVERY



    Order Summary - Order# W572608305 Order Date: 02/17/2017Order Status: Being ProcessedTotal Number of Units: 4Order Total: $730.56BVERVIN40@GMAIL.COM Flat Delivery Rate Date: FEB 24, 2017 AFTER CALLING FOR 2 HOURS i WAS TOLD THAT ITEM WILL NOT BE DELIVERED THAT DAY. WAITED 2 MORE DAYS. nO ONE CALLED ME TO TELL ME THAT... i HAVE LOST ONE DAY AT WORK. tHIS iS NOT GOOD BUSINESS. THIS WAS ORDERED MORE THAN A WEEK IN ADVANCE. vERY SAD!!! More...
    (Delivery Services)
  • maytag washer broken



    The appliance Warrenty at Home Depot is not worth the cost My washer went out on30 January 2017 on 17 it took 5 days to have anyone look at the washer and another 7days for the parts and now they are saying it will be another week before they can come to install the parts when I said that wasn't good enough and their response is sorry that's the best we can do. No concern that will be 3 weeks and what happens if that dosent fix it another 3 weeks or longer. Not happy with Home Depot Warrenty division More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Kcoalley's Picture   Kcoalley    0 Comments   Comments
  • Home Depot Made it Right



    Purchased a wonderful Samsung Refrigerator in Oct. 2016, was delivered as promised. Went back in Nov. 2016 and ordered Maytag top-loader washer & dryer set. Was delivered as promised. For the next almost 3 months, through Christmas, company & sicknesses in the home, noticed something wasn't good with the washer. The darks would come out covered with lint, and my husband's work coveralls came out just as dirty as when I put them in. The machine was working as designed, but it didn't clean our clothes. Contacted Kurt/salesman at the Green Bay West Home Depot, and he... More...
    (Home Improvement)
  • Not awarding veterans discount



    My father in law presently bought 700 $ worth of flooring at the West mifflin pa store because it was not in stock ,he had his veterans I.d. but they refused to give him his discount because the store had to order the flooring,why should he be punished because they did not have it in stock,the other thing that bugs me is he was talked into ordering this flooring by a salesmen that knew it was not in stock. More...
    (Shopping, Chain Stores)
    Biff's Picture   Biff    0 Comments   Comments
  • Appliances



    Michelle at the PIttsburg KS Home Depot is always spot on,. If I ever have a problem I know that she will find the answers I need. Michelle always calls me back and when she broke her foot and was off work, that place was a disaster. I hope you know how valuable she is to the success of your store. This world needs more caring people, like her. I tried for months to get help and she had my problem solved in 10-15 minutes. Everyone else just blew me off, never called back and flat did not care, More...
    (Home Improvement)
    littles's Picture   littles    0 Comments   Comments

Home Depot Reviews By Product

 

Home Depot Comments


no1gene says: (3 years ago)
 0
1/23/15
This is as much a FYI as it is a complaint.
Three days ago I brought my (1 of 4) identical Fabricated Project Parts to the La Habra, Ca H.D. that I needed a part for.
I used their self check-out and in the process the "cashier" started to process my check whilst being interrupted by two other NON PATRONS.
She took my check, left me standing, then a after my wait for her "More" important personal dialog she completed my purchase.
The problem then was I was soo PI$$ED-OFF that I took my parts but left the Cart with my Project Fabricated Part there.
I went home and when I discovered my Mistreak, immediately returned to H.D. (W/One of the remaining Identical Parts) to retrieve my Fab'd Project 1st from Customer Service, they didn't have it.
Then to Self check-out, a different cashier didn't have it.
Called for a Manager and (NOW the FYI!) He revealed H.D. TRASHESSES anything left in their Store.
SOOO; Don't inadvertently leave ANYTHING at HOME DEPOT, They Have No Customer Friendly Policy for Saving anything you may accidently leave there, in fact it seem that they immediately Trash whatever was left there.
And that "Manager" informed me they did not have a place to store such items?
VENT OVER, Watch Your SIX at H.D., gene



unappreciated says: (3 years ago)
 0
Home Depot has always been great until they stopped honoring the military discount for all products like they used. Fortunately fou us there is a Lowe's behind this store, who does honor the discounts. Lowe's is now our go to store!



Whovian says: (3 years ago)
 0
I ordered a basic garage door 9X7 feet back on October 7, 2014 and was told the installation would be in 3 weeks after the door space was measured by the installer. The installer was in and more than 3 weeks went by. I called the local Home Depot and was told it was more like 4 weeks and would be installed closer to Christmas. We both laughed and she said closer to Thanksgiving. Well two more phone calls and a visit to the Home Depot I finally got a call to schedule the installation and now it's scheduled the earliest for early JANUARY. I store firewood in the garage for the winter and I need to keep the space empty for the installation.

Why should a simple garage door installation take more than 3 months when I was told and promised 3 weeks.



Masshole says: (5 years ago)
 0
How do they justify charging $8.00 for a qt of mineral spirits and $16 for a gal
ie The Assoc. didn't know what it was and the customer rep. didn't understand the complaint.
The company's policy: use cheap labor and try to fleese a customer



Bamawife says: (5 years ago)
 0
We bought a brand new high end microwave from Home Dept online and paid an extra $100 to have it INSTALLED above the oven in place of the range hood. They had no problem getting all our payment and making it very clear when THEY were available for the installation. I took off work, cleared everything off my counters and inside my upper cabinets and when "Home Depot" arrived, it turned out to be some local delivery boy from a place I had never even heard of. Our house is barely a year old. Contractors built hundreds of new homes after an F5 tornado destroyed much of the city last year, so the house we moved into a month ago is all brand new beautiful wiring, all hardwired and ready for any kitchen appliances we put in. We had somebody else install a new washer and dryer in about ten minutes who told us he hasn't seen such well-organized professional wiring like this in a long time! The delivery boy looked at our outlet, which had a closed switchcover plate on it, and said they don't install "hardwired" appliances. We now need to call an electrician, have them install a new box, then we can call Home Depot back and they can return and install the microwave. We were told when we bought it that the "professionals" could install ANYTHING. The HD manager said if we bought it in the store, they would have told us in person what we needed in our house. Yeah, I bet! The in store guys are even worse--they don't know anything and would say ANYTHING to make that sale. This happened TODAY! Now I'm getting the run-around about our delivery fee we paid, trying to find an electrician on a Friday afternoon who can't get here until Monday, I've got a huge microwave in a box in the middle of the kitchen floor, and all my plates and dishware and glasses are stacked up on the dining room table for the rest of the weekend! All we wanted was some microwave popcorn and thanks to the idiots at Home Depot, we have a huge mess, a HUGE expense, and a nice microwave that keeps getting more and more expensive! We will never shop Home Depot again!



Robocook says: (5 years ago)
 0
I want to let you know about an exceptional employee. His name is Richard. Very pleasant, polite and also important - he knew where I could find some very obscure items. He works at the Brockton, Ma store. I cannot say enough good things about him. You are very lucky to have him as an employee!



tulare says: (5 years ago)
 0
Don't trust what the people on the phone tell you. They must see a different list than you and I, or the people the put in the stores. Was told they have an item, then they store says they dont, but they do have similar but more expensive. Call back the support people and they toss a whole new story. If you have to go to home depot, and I advise against it if at all possible, while you are walking around trying to find what you need, they will provide an employee to keep you company. Employees dont know where anything is either, but the company going from aisle to aisle is nice. The less competition there is, the worse home depot gets. avoid it at all costs, they will rip you if your guard is down.



kkaannee says: (5 years ago)
 0
Hello People, I am looking to stage a protest in front of a home Depo store . Who's in.......... Please e-mail me @ jc776@comcast.net



nessuno says: (6 years ago)
 0
Home depot sells to much junk made in china all tools ,hardwear.electrical nothing is made in usa



cicchelli says: (6 years ago)
 0
Never use Homedepot... their service sucks and they are expensive by the way.
I live in New York and they sent me a company called Preferred Contractors from New Jersey run by a guy call Frank Grieco... nice guy but my kitchen isn't finished even I paid it 10 months ago. I had to not let them work anymore and have a couple of bosses from Homedepot to come and see the terrible work they've done. still 40 days after that I'm still waiting for answer and calls... and basically been treated properly as a good paying costumer.
I will never use them again and never recommend them for anything at all. This people are hopeless.
Carlos Cicchelli, New York City



flemish5 says: (6 years ago)
 0
Flemish 5 says Sept. 19, 2011 at appox. 2:30pm

I was in San Marcos, CA. and it was hot and the first place I saw with shade was in back of the Home Depot store. As I drove into the back I did not notice any signs saying no parking or stay out of this area. I did notice signs on the doors that said stay clear swinging doors. I did notice ther was yellow post on each side of every door opening. I was clearly away from any door opening. I was resting for about 10 minutes and a lady came up to me and said that the security will be making its rounds and they would not be happy with me being here. I did not know who this lady was and she was not in any home depot attire or apron, so I just told my self if the security does come I will move. In about 10 more minutes this guy comes up to my window and yells at me, and tells me I had 30 seconds to move my car or he was going to call the police. I told him call the police, I said I did not see any signs that say no parking or do not enter this area. Then he yelled at me again and said it was up on a pole near a bunch of pallets and outside displays. I am sorry but if you want someone to see the signs, make them more visable or put them on the walls of the building. I told him I did not need to see the sign. Then for the third time he yelled at me again and said I was told three times to move. This guy was a donkies behind. I told him that he was just that and the lady that had told me in the first place never introduce who she was and she did not have any home depot attire on. And then I told him that he was only the second person who ordered me to move. Then he said lets start over. I said that would be a good idea. He said that I was not suppose to be back here and that I needed to move. I said ok. I watch as he went in back of my car and started writing something down, probably my lisense plate number. All this guy or the lady needed to do is be a little more pleasant. I felt like I was treated like a bum or a teenager in trouble, I am 52 years old. This guy is lucky I was not a lose cannon or some mental case or he may have gotten his donkies behind kicked, hard. I just want to write this and hope someone takes head to what happened. To many times people jump to conclusions and it will work against them. I was in the wrong for being there, although it did not deserve the turn of events that took place. I do not wish to ever shop at home depot again and I will tell this story to many people I know. What is the formula for loosing customers, 2 percent die, 10 percent find a better price, 86 percent are lost because they had a bad experience. We are in troubled times and it does not seem like it will get economically better any time soon. There are plenty of other stores like home depot to shop at. Maybe this guy had a chronic pain, I do not know what it was, but maybe as big as home depot is they need to have lessons on how to treat this type of situation. And why did home depot pull all there HR employees out of the stores?



sacornel says: (6 years ago)
 0
I ordered a garage opener from HD and the guy they sent out was fantastic. I've had one bad experience in the past so it's only fair to give them a positive review when it's deserved.



sacornel says: (6 years ago)
 0
I paid for HD to measure for a new exterior door. Their staff said I could keep the measurements if I decided not to use their installation services.

The installer showed up early (when I wasn't home) to measure the door, but he measured for a security door instead. I went back to HD for my money back because they didn't measure for the proper door. HD gave me the run-around and didn't refund my money until the next day. HD also said that they DON'T provide you with the measurements. I find it ridiculous that I paid someone to measure a door (even if it was the wrong one) and I don't get the measurements.

I found a contractor that will install the door for 100 less than HD. Never again will I use their services.



Clarias says: (7 years ago)
 0
I went to the Home Depot in Red Bluff CA to buy a small metal storage unit. Small though it was it was very heavy. I asked for help 3 times to load it on a dolly from a shelf but no one came. I wheeled it up to the front and payed for it. I asked for help to load it into my truck. Three more times I was told someone was on the way. No one came. I finally told the ladies at the checkout counter that I would wait by my truck. It was parked right in front of the store. After another 30 minutes and two more assurances that someone was on the way I had to load it on the truck myself. I spend two days layed up with a sore back because Home Depot would not help me.



neithat says: (7 years ago)
 0
I would like to start out with the fact that I am talking about a corporate account, well three of them actually. We have three corporate accounts, and we spend close to $40,000.00 per year per account. We recently chose to close all three due to horrible customer service. We bought a refrigerator with icemaker. It was delivered, but no one would hook up the icemaker. Not a problem we did. Did I mention we have hooked up icemakers several times? Would not produce any ice, we tested the line, not a problem with water flow. We called our store in Gainesville TX who referred us to GE. They sent a repairman who could not fix the problem and they replaced the refrigerator within a few days. Brought us same model and again icemaker would not produce ice. We assume it is a defect with that particular model so we decide to upgrade. I was treated very poorly by Top Sales Rep. He told me that it was due to the water pressure in the lines and I needed to test the lines. At this point we have done this several times. We were also told that the refrigerator needed to be at least 12 inches from the wall in the back. I was told that I would have to pay in full for the new refrigerator before they ordered it and would have to wait until it came in to get the credit on the defective refrigerator. I had already been preapproved by a manager to simply come pick out the replacement model. This is after I left a minimum of 5 messages with the Top Sales Rep to give the salesman who sold us the first one and who was helpful in getting it exchanged. Needless to say I never heard from the original sales rep. My boss called and was told she would receive call back within minutes. They did not call us back so 30 minutes later she called them to cancel the order, we would buy one from a mom and pop store in town. Next morning we get a call from Home Depot demanding to know when they could pick up the refrigerator, at this point we had not been credited. The rep was rude to my boss and demanded that she come in to get the credit. My boss explained that was not a good idea due to the fact that this had made her pretty angry and she did not want to take it out on them. Needless to say, we talked to someone online and called corporate. We had 4 different managers call us and try to give us either the upgrade free or a free refrigerator. We did not want to get something for free. We wanted to be treated with respect and that is something that did not happen. We simply chose to do business with someone besides Home Depot and have since eliminated our accounts. The mom and pop store where we bought our replacement brought us out a similar model by Maytag and hooked up everything. We have already gotten more ice in one day than we did in a week with the two from Home Depot.



Byebyelove says: (7 years ago)
 -1
Everyone of you customers that come in home depot to belittle the employees or to even complain about the smallest things or to even act as if you knew how it is to be in our shoes. Some of you come in disrespecting us, and demanding good customer service after the fact. You go online complaining then costing people their jobs, cause you didn't get the respect that you demanded. I feel bad for all the employees who work this company, and put up with disrespectfull and ungrateful customers. I won't be surprise if one employee goes physco and starts shooting you customers cause all you wan to do is complain. So write down your complaints but don't be surprised if someone will go mad.



eoanna says: (7 years ago)
 0
i purchased a vanity with a marble top at the home depot on hanley road in st louis, missouri-when i got it home and checked it, the top was cracked--i called the store on friday night at 8:00pm and talked to a manager whose name is renato--he was very pleasant and told me to bring it in to exchange--when i explained that i was a senior and that was difficult for me, he said that he would get an exchanger to our house--the next morning, sat, he himself came to take care of it--he is terrific, a real asset for home depot



Pitts says: (8 years ago)
 0
I am renovating a house in Delaware but am at home in St. Petersburg Florida for the winter.
Betty Gold at the 22nd Ave store has been so helpful, she writes sku # and product discriptions for my DE.contractor. She always does it with a smile and say's now if that does not work come back and we will work out something else. She is knowledgable and an asset to your company.



newmanre says: (8 years ago)
 0
Dover NJ Home Depot Needs People Skills Training in Customer Service:

Here is a letter I sent into home depot via the online method...

I would like to launch a complaint about the store in Dover, NJ. (Rockaway Area) A few weeks ago I had gone into the store to purchase custom closet doors for my bf. Because of how long we waited they knocked 50$ off of the price. The day before yesterday we found out by calling the store that the doors were discontinued. So last night we went to the store to get the money back for the doors. We were greeted by an aggressive woman who had no business working in customer service as she did not want to help customers. Finally a person above her made her help us. She was grumpy and failed to mention that if she was crediting my debit card back it could hold up the money being put back onto my card by 48 hours to two weeks. This morning when I called she was not happy to hear back from me. I had gone into my bank account and noticed the money had not been credited back to my bank account. While I had purchased the doors etc under my bf's name we ran it all through my credit card. When I started asking her questions about it she was short and rude. She stated she would be looking into it and not realizing she hadn't hung up the phone said "What the hell is this lady's problem" in a nasty tone. I called the store back and did not receive much extra help in resolving this issue. I tried to speak with a manager named Dan on the phone who while sympathetic was trying to put blame on me for not asking how long it would take for the money to come into my account. So now, my money is tied up, I can't get what I had started out to, and they didn't care how this was an inconvenience. We have been spending money there non stop lately as we are doing a lot of work on the house. Please help me learn what can be done to solve this. Its christmas time and I'm out money that I need because of your people. I'm also insulted and can't believe how people who are in customer service supposed to represent your company treat people.



homedepot100 says: (8 years ago)
 0
h



shadowboxer1 says: (8 years ago)
 -1
This morning my wife and I visited your Wintson Churchill, Milton location looking for three things: hiding screen door for our patio doors, hardwood flooring, and project ideas for storing computer books. We entered the area displaying patio doors where a woman in Home Depot garb was on the phone. We waited looking at some merchandise she then finishedhercall and proceeded to ignore us. I then went overto her and explained our needs regarding a scrren door she then led us to the area concerned handed my wife a brochure and proceded to talk onlydirectly to my wife, who, at this point hadn't even asked her any questions. I feel that this woman maybe is taking her feminist roots to an extreme and I then left your store and went to where I was immediately addressed by a sales person I made mypurchases and left without incident. There gain of a customer your loss. Maybe you should teach your employees customer relations



cycle3man says: (8 years ago)
 0
To the management of the Westbury NY Store: I found floor man John to be very patient, polite, and helpful in helping me solve a number of problems.



cycle3man says: (8 years ago)
 0
To the management of the Westbury NY Store: I found floor man Andres to be very patient, polite, and helpful in helping me solve a number of problems.



kaziovc says: (8 years ago)
 0
bought a garage door with installation. instead of the fancy trim I asked for the door lock which was included in the price. no one knows anything about the lock. cannot get anyone to come back. this is a high crime area and there are many tools in this garage with no lock. I want the door removed so I can buy from a company that will provide what they wrote on the contract.



aquino says: (8 years ago)
 0
I had hurracane shutters installed thrue home depot ,I was never told there was a dead line to subbmit to my safe florida home so that i would get $3400.00 back from my safe fl. home .I never got nothing back.to top it off i was told it would go into home depot credit card interest free for a year,instead they gave me 6 months im still fighting. be aware



brother says: (8 years ago)
 0
your guy "Armando" is a total rude person. Not only to me but to people on the phone. Home Depot Flagstaff AZ I will never go back because of this guy.



romero89 says: (9 years ago)
 0
today i went to the home depot in lewisville, texas. I was help by "Mercy", i had the best help with everything that i needed. "Mercy"-that is the lady's name that help me on everything-she was really nice, polite, and help me understand everything that i didn't understand without gettin mad at me-she was really patient. "Mercy" works at the store in Lewisville, Texas-she did a wanderful job helping me out. Thank you Mercy.



ohioguy621 says: (9 years ago)
 0
Not Enough Help in Store



ohioguy621 says: (9 years ago)
 0
Not Enough Help in Store......gheeze



ohioguy621 says: (9 years ago)
 0
I think Home Depot does not have enough people working in the stores. I'm always looking for someone to come help me and takes me average of about 10 minutes until I find a guy that's not busy. Usually I have to hunt somebody down to help me. Isn't it supposed to be the other way around? Never shop in Akron or Canton, Ohio's Home Depots. I do not like Home Depot anymore because of their customer help inside the stores is louzy.




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