Home Depot Reviews and Complaints

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Home Depot Reviews

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  • Doors Installation



    We bought 3 doors from Home depot in August 2014,they made a mistake in one of the doors and told us we have to wait for the inspection until all the doors were installed , after expending almost 2 months with the doors without paint and not finished ( thanksgivings my birthday and may husband birthday) yesterday they finally installed the third door and today the inspector came surprise they didn't pass, NEVER again the service is terrible More...
    (Home Improvement)
    moctavio's Picture   moctavio    0 Comments   Comments
  • Flooring installation time frames



    I don't understand why outside flooring companies can give me a date and time frame weeks or months in advance, yet Home Depot contracts with someone who won't call you until the MORNING OF - only to tell you they will be there SOMETIME between 11 am and 3 pm!!! Really? I could have worked an entire day of work! You made me take off vacation because most people can't just choose when to come and go at work, so that you could tell me you may not be there til 3? Ridiculous! From now on we will be using an outside flooring company and there'd better not be any confusion... More...
    (Home Improvement)
    Jen8790's Picture   Jen8790    0 Comments   Comments
  • Veterans discount policy change



    Change in Policy for Veterans. This is a slap in the face for those that served their country in places such as Vietnam. Nothing a human should have to go through but yet not important enough to qualify for a Home Depot discount. Drove to Lowe's and had no problem with their policy. They were very happy to have our business. It may be to Home Depot's advantage to rethink their policy before they lose more customers. More...
    (Home Improvement)
    birddog1's Picture   birddog1    0 Comments   Comments
  • Never use Home Depot for major home systems



    I used Home Depot in Glastonbury Ct, for a free HVAC consultation, proposed full system replacement/ installation of a brand new Trane XV80, 2 stage variable speed blower system and 16 SEER 2 ton air compressor. The entire installation is flawed. The system is not working properly. Instead of providing energy efficiencies they have made alterations to the Trane factory delivered contents that actually increased both gas and electric consumption and introduced health issues because they cut a large opening in the blower housing. To add insult to injury Home Depot Corporate Customer Service... More...
    (Home Improvement)
  • ABOVE AND BEYOND THE CALL :EXTRAORDINARY CUSTOMER SERVECE



    A couple of weeks ago i entered this Home Depot for the first time in Roswell Ga (usually i go to another location) and was in awe of the customer service I received .Immediately i was greeted and asked if i needed help from a young man named Quinion Miller. He was pulling a heavy utility cart with some supplies on it. i told him my purpose for being in the store and he listened intently but i was not very thorough in explaining. So he motioned another coworker to take the cart and he invited me to go to a desk where he pulled up on the computer what i was trying to inquire about.1st step... More...
    (Miscellaneous)
    Philamenia's Picture   Philamenia    0 Comments   Comments
  • Home Depot IT issues caused acct overdraft. Charged me twice.



    I had a fairly large purchase at Home Depot on Oct 30th. Was informed that Home Depot was having IT issues & indeed they were. I paid for my materials with my debit card. I ck'd my account a few minutes after I left Home Depot & their system had charged my acct twice, 3 minutes apart. I immediately called my credit union & they told me to call Home Depot. I did & was told that the 2nd transaction was voided on their end. Long story short, my acct was overdrawn for 4 days, credit union pulled money from my savings to cover other transactions I had made. I was not a happy... More...
    (Credit Cards, Finance, Banks)
    grannyjan520's Picture   grannyjan520    0 Comments   Comments
  • customer assistance for furniture



    I am super happy when I walked in at the cutler ridge home depot, everyone was nice and the store looked amazing. I went inside garden and there was one customer that was super helpful, her name is Yarisma Mercedes, she helped me out to pick the right furniture for me, and till this day my furniture is still looking good all thanks to her, really made my day ! thank you for everything. More...
    (Furniture)
    LiuNan's Picture   LiuNan    0 Comments   Comments
  • The Perfect Water Technologies - Best purchase of the year



    My husband and I recently purchased a home in Northern New York. It has a well, and as much as I don't mind having a well, I didn't care for the quality of the water. It smelled and tinted the tub and toilet orange, and it was great icy cold but the taste, had me running for bottled water. My husband did a lot or research and purchased this system. I couldn't be happier. We've been using the system over the past couple of weeks and both agree it is worth the expense! Installation only took a couple of hours and the difference in the water is remarkable. The smell is... More...
    (Home Improvement)
    ABertrand's Picture   ABertrand    0 Comments   Comments
  • Bait and Swithc Advertsing Laminate Floor Installation Offer



    I purchased over $4000 in laminate flooring from Home Depot on Sept 30, 2014. it was the last day of a $497.00 installation special offer of 1,000 sq feet installed at one price of $497.00 I asked to have the lower level of my home installed with new laminate flooring. When I looked at my invoice- Home Depot actually charged me ...get this..... $1817.98 for the laminate install. This large difference was listed as molding and transition piece installation. Really? They up charged me this much money to install the trim pieces? Isn't trim part of a floor install? How astonishing!... More...
    (Advertising)
    KristenG's Picture   KristenG    0 Comments   Comments
  • Home Depot Installation Services Kitchen Re-facing



    DO NOT use these guys for anything, and I mean there is no way you couldn't get a better result going anywhere else. I signed up to do kitchen cabinet refacing with Home Depot Installation Services six months ago and the job is still not done. What attracted me was a reputable place and two year no interest on the Home Depot credit card and 5 year warranty on workmanship. I will have easily given up all that for a competent outfit to do the job. I'm going to write the Cons of not going with these guys, and to be fair I wanted to write some Pros, but I can't think of ANY.... More...
    (Home Improvement)
    JohnSC's Picture   JohnSC    0 Comments   Comments
  • paint department employee port charlotte fl



    recently purchased a 1/4 sheet sander for front door (composite). It worked great so went back to purchase a gallon of dark orange enamel paint with primer because I only wanted to do 1 or 2 coats. I get it all taped & ready & start painting & it was like water (behr). I knew right away it didn't have primer in it because it is always much thicker but had already started so I continued & continued & am ready for the sixth (6th) coat to cover. DO YOURSELF A FAVOR & BUY YOUR PAINT FROM A REAL PAINT STORE!!!!! More...
    (Shopping, Chain Stores)
    gary9418's Picture   gary9418    0 Comments   Comments
  • Custom Windows



    We had specifically asked for 2, big 5 ft. round picture windows that would go in our bathroom by our jacuzzi tub that you could see out but not see in. 3 different people helped us by putting in the information into the Home Depot system. I believe they got stuck on what company to order round windows from and then forgot or something that we wanted one sided glass windows. We are now finding out that our windows are going to be the kind of glass you can't see out or in and that we are out of luck. The people who put the order in are not admitting to messing up and are telling us that... More...
    (Home Improvement)
  • Credit Card Fraud



    I used my debit card, last week, at Home Depot, Somerville. My checking account has been charged $197.93, Customer care informed me it's not their problem, it's my bank's. Great Customer Service! Thanks for making me feel so secure. Thanks for fixing the situation for the consumer. By the way, I will be cancelling my Home Depot credit card. More...
    (Legal Services)
    timeless30's Picture   timeless30    0 Comments   Comments
  • HOME DEPOT does not honor carpet warranty



    I purchased 2 years ago Martha Stewart Living Mount Vernon Carpet (for $6,000). After 6 months it looked like it had been in the house for 20 years (note we do not allow shoes in the house, or eating outside the kitchen). We have spent the last 2 years trying to get Home Depot to make it right. They sent 2 inspectors who they pay (a little self serving, don't you think?) They also sent the assistant manager of the store who agreed with us and told us "we buy a lot of carpet from Shaw, we will make this right". It looked old, stained, and worn. They did not make it right.... More...
    (Home Improvement)
  • Project Loan - Not What it Seems -- Do Not Do Not Use This Loan!!!!!



    We applied for the Home Depot Project Loan and was told it was interest free with no payments for 6 months. We received our loan paperwork and were charged the interest as part of the amortized loan. THIS WAS NOT DISCLOSED TO US DURING THE APPLICATION PROCESS. The employee only explained it as a 6 month interest free loan and then you would have to begin making payments with an APR of 7.99%. I did not think Home Depot would do this to 2 hard working Combat Veterans with three children, much less any customer who inquires about the loan! There is no point in paying off the loan early or... More...
    (Home Improvement)
  • "Free Delivery"



    My local store did not carry the resilent tile I ordered so I had to order online. They advertised free delivery no qualifications as to where--just free. Delivery happened today. Estes-Express was quite unhappy that I lived in a cul-de-sac and they had to back in. Then they informed me that they would only put it in the street. I told them I had just had a complete bowel resection and was under Doctor's orders not to lift. Had I been informed of this by Home Depot I would have had someone there to help. As it was he told me he could get in trouble but off-lifted it on a pallet with a... More...
    (Delivery Services)
    Jesuslover3's Picture   Jesuslover3    0 Comments   Comments
  • Countertop Installation



    Home Depot did a countertop installation for me. Three years later it began to buckle at one of the miters. I went in to the store to ask how to get it fixed. The salesman said "Not to worry--there is a free life-time warranty. Just go to the cabinet dept and set up a time for service." After waiting 1/2 hour I went home and called. I said "My countertop is buckling. I was told there was a lifetime warranty. How do I get it fixed?" The man said yes but I would have to speak with someone else. After being transferred 3 times I finally left a message with Kim. She called... More...
    (Home Improvement)
    Jesuslover3's Picture   Jesuslover3    1 Comments   Comments
  • Garage door opener installation from Home Depot- my nightmare



    we purchased the chamberlain garage opener from Home Depot for our new house and ordered the installation from them as well. it cost us 123$ but we thought that it will be one less thing to worry about at our new home if we give the job to a good company. boy was i wrong. it took a week to get hold of the guy who we were supposed to contact after moving. he gave us a date and time and what do you know, he didn't show up! and when we tried numerous times to contact him again he did not answer. we called home depot and somehow they got through to him and told us to retry. he answered... More...
    (Home Improvement)
    algro's Picture   algro    0 Comments   Comments
  • Free Water Test



    I have been very disappointed in Home Depot's "Free Water Test." I have submitted 2 tests for my residence and, each time, I do receive an e=mail stating that I will receive a call with water test results within 72 hours. The first test was received 6 weeks ago and the 2nd test was received 10 days ago. Still no response from those that test the water. This test, it appears, is only a ruse to get set up with a salesman from the very expense Rain Soft water system. Buyers be ware! More...
    (Advertising)
  • Water Testing Fraud



    I have submitted 2 water samples to home depot for "Free Water Testing." In each case, I received an e-mail stating that I would receive a call within 72 hours with the results. The first test was submitted 6 weeks ago and the second test was submitted 12 days ago. To date - no call or report about my water test. The reason I believe it is fraudulent is because the ONLY purpose of this 'free' test is to sell the homeowner their very expensive Rainsoft water treatment. If you want your water tested - go elsewhere. More...
    (Advertising)
    mfillman's Picture   mfillman    0 Comments   Comments
  • False advertising



    How many times have you gone into Home Depot with a specific measurement list, to buy lumber. I was needing 1x2x8' lengths exactly. There advertisements on each piece SAY 1x2x8, but in reality its something else not posted. (5/8x 1 1/2x 7 3/4) that doesn't fit the project I'm needing, WHY CAN'T they put the RIGHT SIZE on each piece. They also charge me for a 1x2x8 at the checkout when I didn't get that size. Thats fraud plain and simple and they are getting away with it. I AM MAD! More...
    (Advertising)
    kelk0212's Picture   kelk0212    0 Comments   Comments
  • JeldWin Sliding Patio Door



    I placed an order for a sliding door knowing full well what I wanted and needed. The salesperson was very nice but apparently did not understand my need/want/desire or else JeldWin just shipped the wrong door. At any rate I now have a door that opens in an opposite direction than what I described as my need/want/desire. Home Depot is insinuating that I agreed and signed off on the order"...knowing it was not what I wanted........seriously? Their "concession" is that they will get me a new correct door but I must pay for ANOTHER INSTALLATION FEE ($400) Plus I must pay a... More...
    (Home Improvement)
    Makenzi01's Picture   Makenzi01    0 Comments   Comments
  • Wiggling out of giving military discounts to real Vets



    My wife and I moved from Michigan back to Arizona. We live outside of Payson and it is really a shame how uninformed the employees are about Veterans making purchases at this store. We lived outside of Gaylord, Michigan. The Home Depot and Lowe's showed respect for Veterans, ALL THE TIME, not just special days as the Payson store does. I was paying for my purchases and showed my VA card. That was when the cashier skated around the 10% discount. The last time I was in the store, when making the purchase they showed me a card showing WHY they should not honor a VET. No one gets the... More...
    (Government, Civil Services, Politics)
    Migkiller's Picture   Migkiller    1 Comments   Comments
  • home depot galvanized water pipe problems



    Four years ago I installed new galvanized pipe from the street to my house. Within 2-years I had a pin hole water leak. Currently I am working on my fourth leak repair. The material or process used to make the pipe is not acceptable. The other galvanized pipe around the house is 50-years old and does not leak. I suppose the Industry standards are no longer being enforced. Would like to know where to find quality pipe that will last 50-years as in the past Fred T. Steele Jr.. More...
    (Home Improvement)
    fredsteele's Picture   fredsteele    0 Comments   Comments
  • Home Depot falsifying employee records



    Home Depot is the worst company they mess with your schedule too much they owed me a paycheck for about 2 weeks and they rewarded me with something called a homer award and you get 50 dollars extra on a pay check worked there for 2 weeks never received it called HR they told me they would send me a 50 paycheck it will take 2 months to process and then called two months later practically lying to me saying that I can't receive it cut I'm not an associate and plus to mention the last day of work I was not paid and falsified my records changing my termination date this place is... More...
    (Legal Services)
    hdbasher's Picture   hdbasher    0 Comments   Comments
  • Home Depot refrigerator delivered damaged



    delivery men may have broken it when changing the doors because the doors were supposed to be changed at the factory before it was sent to us. I don't know if they broke it or it came that way but they pointed it out to us. the door latch wouldn't keep the door closed so we definitely wouldn't accept the refrigerator. They were nice and apologetic and we were glad they pointed it out and suggested we have them take it back. That was Saturday. Today is Monday and no one has called us to tell us the next steps. We have had to call Home Depot. someone told me she could... More...
    (Delivery Services)
    lmat's Picture   lmat    0 Comments   Comments
  • homedepot online experince orderin g gas range



    i order a gas range online from homedepo tand for them to deliver and install i never was told that you need a permit to install new gas appliance ' the gas stove deliver on sat aug 30 I has to call home depot to find when they where going to install the gas stove then I was told that I need to buyapermit for 179.00 and paid 115.00 for them to install the gas range before they would inst all the stove so I paid for both the permitand the fee for installion then I was gave phonenumber to cal,lon sat so told they would call me on tues sept 2 2014 no call call them tues eveningthe... More...
    (Miscellaneous)
    mtkahl's Picture   mtkahl    0 Comments   Comments
  • DON'T do Home Depot flooring install! Looking for Attorney



    We purchased a Pergo laminate flooring which included an install package of $497. The Pergo product is great but the install has been a NIGHTMARE and the customer service is non existent. After 4 weeks from install date we still don't have it installed and now have to hire an outside company. In a nutshell: Installers came out on scheduled date for install. We had carpet pulled up, baseboard off, cleaned and great job site prep. They said it was too unlevel and then left. (this is an upstairs plywood subfloor). THEY JUST LEFT !!! Told us we needed to add 1/4" plywood to... More...
    (Home Improvement)
    rolfmitzkat's Picture   rolfmitzkat    1 Comments   Comments
  • Wall tiling installation



    Issues right from the start. First, when I told the salesperson DK28FX at store 4905 La Crosse that I had about 70 sq ft of shower walls to be tiled, he said it was $5 per sq ft, so about $350. I put down the non-refundable $50, and then find out that wall tiling is $8 per sq ft and the installer way over measured at 92 sq ft for $736. Plus I was never told there's add'l labor for backerboard and Redguard. After the install, there was a hole in a grout line and the shower knob would not turn. Now waiting for these to be fixed as well as a re-measure. More...
    (Home Improvement)
    LaxCust's Picture   LaxCust    0 Comments   Comments
  • Home Depot Delivery Sub Contractor



    Home Depot subs out its deliveries. Our appliance delivery was assigned to Ralph's Transfer Service. Two deliveries - both an F. First delivery on August 12th - one of the delivery associates was angry and agitated when he arrived. He was completely unfriendly. He physically abused the control panel on the newly delivered washing machine which broke the computer. We had to spend 2 hours on the phone to order a replacement machine. Next deliver set for Sat, August 16th. I get a call at 10:00 that deliver cannot happen because the delivery crew did not show up for work. At this point,... More...
    (Delivery Services)
    cherylelm98's Picture   cherylelm98    1 Comments   Comments
  • Rejecting Reviews



    I've submitted two legitimate, rule-following reviews on the Home Deport web site, warning customers not to purchase the Q-SEE video surveillance system on account that it does not protect your private logon session. Each review was rejected, then I found others who experienced the same and had their negative reviews rejected. "They refuse to post negative reviews, therefore intentionally distorting the suitability of their products." Shame on you Home Depot! Shame!!! More...
    (Home Improvement)
  • Masterbath Cabinets



    Home Depot needs to drop as a line Masterbath Cabinets. We first ordered for a dressing area based on the display at our local Home Depot. The workmanship was excellent and the finishes were beautiful on the display. Our first order arrived with the finish on one of the cabinets completely messed up and the drawers not aligned properly. I redid the drawers myself. One cabinet was sent back with a request for a rush. Didn't happen. As this was a two-part master bedroom re-do, we ordered a second series of cabinets for the bathroom as we wanted them to match. 3 weeks later the... More...
    (Home Improvement)
    JAYY's Picture   JAYY    0 Comments   Comments
  • Home Depot Disceptive pricing



    Found an exterior fiberglass door we liked only to be told that price shown ONLY for one very specific door grain and color. If you wanted a different grain or color the price virtually DOUBLED!!! There was NO indication on the price label indicating such. The only way you found out was when they rang it up. Lowes does not do this and are much clearer. Shame on Home Depot, I'm back to anywhere else but Home Depot. More...
    (Miscellaneous)
    Larrykuntz1's Picture   Larrykuntz1    0 Comments   Comments
  • customer service



    I made two 10-mile round trips in one day to place an order for a countertop. On the second trip I fished through drawers to find the samples I needed, since no one was in the department to help. I waited another 5 minutes then spent 5 minutes looking for an associate to page someone. No one answered the page. I went to customer service, explained the problem and was passed on to a store manager who listened to the problem and took me to the department manager who told me the probably went to lunch together to work around their appointments. He could not place orders but took down my... More...
    (Shopping, Chain Stores)
  • Bad experience with Home Depot Interiors



    CAUTION: Home Depot Interiors makes a lot of representations they cannot (or will not) back! And god help you of you need to report a problem with the install. Get comfortable during your hour and a half wait while being shuttled from one hold line to the next, repeating your name, address & order # to yet another rude! unhelpful and/or at best disinterested call center employee. In the end, and if you'd like a laugh, you could try to report your grievance to the 'customer satisfaction' help line. My favorite part was the employee who laughed at me ... And then hung... More...
    (Shopping, Chain Stores)
  • Home Depot broken dishwasher



    When they came to install the dishwasher the tech said the dishwasher was broken. So I called Home Depot to get a new one and I was transferred 5 times between customer service and the appliance department. I staid on hold for 20 minutes during these transfers. Then I was cut off, so I called back and asked for a manager and he did not apologize and was aloof. Then he transferred me to the appliance department. It took over an 1 hour to get help with them reordering my dishwasher. Do not buy appliances from Home Depot go to Lowe's were they know how to treat customers. More...
    (Home Improvement)
    drenessa's Picture   drenessa    0 Comments   Comments
  • Horrible Online ordering experience with Home Depot



    We orderd toliets and tiles from Home Depot online to be delivered to local store and both experiences have been terrible. The tiles came broken and we had to make severla call to get that problem resolved as the local store will not be responsible for online orders. The toilets were ordered in two seperate online orders and experiecne was worst with both. The first order of toilet took over a month before we were told by the logistics company that the order was lost and I had to contact Home depot online customer service and basically start all over again. The toilet that was part of... More...
    (Home Improvement)
    nshah60's Picture   nshah60    0 Comments   Comments
  • HVAC Air condition repair service



    I live in New Jersey and I called Home depot for central AC repair. Home depot referred me to call Carrano Airconditioning to come to repair my AC. The technician came and did a very simple diagnostic and told me the refrigerant is low in the AC system and I should buy a new system instead of repairing it. The technician even suggests I should replace the furnace together with the AC unit too. The total cost will be $7800. On top of it, the technician also suggested me to replace the second A/C and furnace unit, which he never looked at, in next year. I asked the technician where the leak... More...
    (Repair Services)
    wayne8888's Picture   wayne8888    1 Comments   Comments
  • Home Depot broken promises for military discounts



    I was in the local Home Depot to purchase a washer and dryer combo, which took about 2 hours. The sales clerk was very helpful and answered all of my questions but as I prepared to pay at check out, the expected discount was not included in the total transactions. I asked about the military discount I beleived that I would get and was informed that military discounts were not given on sale or clearance items. I could not believe this. Here I was on the July 4th weekend, purchasing two large ticket items (even during sale) and because the items were on sale, I would not get the discount.... More...
    (Advertising)
    reavema's Picture   reavema    0 Comments   Comments
  • delivered wrong patio furniture



    My husband and I purchased a table and chairs for our patio. What was delivered to us was a huge box, nothing short of a small elephant, with two love seats in it. The delivery man said that they don't deliver to second story apts and just left the package (in the rain) at the bottom of the stairs. We called customer service and spoke with a manager and were basically told "tough shit" . The manager said they would have someone out later the next week to pick up the wrong items and deliver the correct ones. So we have two huge wicker couches taking up a large amount of space... More...
    (Delivery Services)
  • Customer experience gone from bad to great due to a great employee



    I went to buy a grill this evening at Home Depot. I wanted it assembled and knew I'd likely have to wait for that to be done at a later date, which was no problem. The problem was that when I tried to pay for the grill the cashier couldn't figure out how to do a "will call." Finally, she had me take a picture of the price ticket and go to a separate building to try to pay. I knew this didn't seem right, but after waiting 20 minutes for that much help, I was willing to do anything to talk to someone that could handle the transaction. Will Jones stepped in and... More...
    (Shopping, Chain Stores)
    lhorton's Picture   lhorton    0 Comments   Comments
  • Chuck Fenstermaker at 21st South Home Depot, Salt Lake City



    When I went into Home Depot to ask about wood cutting to build a window screen I didn't expect that I would have my screen built for me at the cost of materials! This job was for an old thick wooden basement window screen that had gone missing. I brought the one in and Chuck Fenstermaker, Millwork Specialist, built the new one to match exactly. While he was at it he built another metal framed screen and fixed a window for me. The things were ready to pick up the next work day! Thanks Chuck, you are a Home Depot gem! More...
    (Home Improvement)
    kellycfischer's Picture   kellycfischer    0 Comments   Comments

Home Depot Reviews By Product

 

Home Depot Comments


Masshole says: (2 years ago)
 0
How do they justify charging $8.00 for a qt of mineral spirits and $16 for a gal
ie The Assoc. didn't know what it was and the customer rep. didn't understand the complaint.
The company's policy: use cheap labor and try to fleese a customer



Bamawife says: (2 years ago)
 0
We bought a brand new high end microwave from Home Dept online and paid an extra $100 to have it INSTALLED above the oven in place of the range hood. They had no problem getting all our payment and making it very clear when THEY were available for the installation. I took off work, cleared everything off my counters and inside my upper cabinets and when "Home Depot" arrived, it turned out to be some local delivery boy from a place I had never even heard of. Our house is barely a year old. Contractors built hundreds of new homes after an F5 tornado destroyed much of the city last year, so the house we moved into a month ago is all brand new beautiful wiring, all hardwired and ready for any kitchen appliances we put in. We had somebody else install a new washer and dryer in about ten minutes who told us he hasn't seen such well-organized professional wiring like this in a long time! The delivery boy looked at our outlet, which had a closed switchcover plate on it, and said they don't install "hardwired" appliances. We now need to call an electrician, have them install a new box, then we can call Home Depot back and they can return and install the microwave. We were told when we bought it that the "professionals" could install ANYTHING. The HD manager said if we bought it in the store, they would have told us in person what we needed in our house. Yeah, I bet! The in store guys are even worse--they don't know anything and would say ANYTHING to make that sale. This happened TODAY! Now I'm getting the run-around about our delivery fee we paid, trying to find an electrician on a Friday afternoon who can't get here until Monday, I've got a huge microwave in a box in the middle of the kitchen floor, and all my plates and dishware and glasses are stacked up on the dining room table for the rest of the weekend! All we wanted was some microwave popcorn and thanks to the idiots at Home Depot, we have a huge mess, a HUGE expense, and a nice microwave that keeps getting more and more expensive! We will never shop Home Depot again!



Robocook says: (2 years ago)
 0
I want to let you know about an exceptional employee. His name is Richard. Very pleasant, polite and also important - he knew where I could find some very obscure items. He works at the Brockton, Ma store. I cannot say enough good things about him. You are very lucky to have him as an employee!



tulare says: (2 years ago)
 0
Don't trust what the people on the phone tell you. They must see a different list than you and I, or the people the put in the stores. Was told they have an item, then they store says they dont, but they do have similar but more expensive. Call back the support people and they toss a whole new story. If you have to go to home depot, and I advise against it if at all possible, while you are walking around trying to find what you need, they will provide an employee to keep you company. Employees dont know where anything is either, but the company going from aisle to aisle is nice. The less competition there is, the worse home depot gets. avoid it at all costs, they will rip you if your guard is down.



kkaannee says: (3 years ago)
 0
Hello People, I am looking to stage a protest in front of a home Depo store . Who's in.......... Please e-mail me @ jc776@comcast.net



nessuno says: (3 years ago)
 0
Home depot sells to much junk made in china all tools ,hardwear.electrical nothing is made in usa



cicchelli says: (3 years ago)
 0
Never use Homedepot... their service sucks and they are expensive by the way.
I live in New York and they sent me a company called Preferred Contractors from New Jersey run by a guy call Frank Grieco... nice guy but my kitchen isn't finished even I paid it 10 months ago. I had to not let them work anymore and have a couple of bosses from Homedepot to come and see the terrible work they've done. still 40 days after that I'm still waiting for answer and calls... and basically been treated properly as a good paying costumer.
I will never use them again and never recommend them for anything at all. This people are hopeless.
Carlos Cicchelli, New York City



flemish5 says: (3 years ago)
 0
Flemish 5 says Sept. 19, 2011 at appox. 2:30pm

I was in San Marcos, CA. and it was hot and the first place I saw with shade was in back of the Home Depot store. As I drove into the back I did not notice any signs saying no parking or stay out of this area. I did notice signs on the doors that said stay clear swinging doors. I did notice ther was yellow post on each side of every door opening. I was clearly away from any door opening. I was resting for about 10 minutes and a lady came up to me and said that the security will be making its rounds and they would not be happy with me being here. I did not know who this lady was and she was not in any home depot attire or apron, so I just told my self if the security does come I will move. In about 10 more minutes this guy comes up to my window and yells at me, and tells me I had 30 seconds to move my car or he was going to call the police. I told him call the police, I said I did not see any signs that say no parking or do not enter this area. Then he yelled at me again and said it was up on a pole near a bunch of pallets and outside displays. I am sorry but if you want someone to see the signs, make them more visable or put them on the walls of the building. I told him I did not need to see the sign. Then for the third time he yelled at me again and said I was told three times to move. This guy was a donkies behind. I told him that he was just that and the lady that had told me in the first place never introduce who she was and she did not have any home depot attire on. And then I told him that he was only the second person who ordered me to move. Then he said lets start over. I said that would be a good idea. He said that I was not suppose to be back here and that I needed to move. I said ok. I watch as he went in back of my car and started writing something down, probably my lisense plate number. All this guy or the lady needed to do is be a little more pleasant. I felt like I was treated like a bum or a teenager in trouble, I am 52 years old. This guy is lucky I was not a lose cannon or some mental case or he may have gotten his donkies behind kicked, hard. I just want to write this and hope someone takes head to what happened. To many times people jump to conclusions and it will work against them. I was in the wrong for being there, although it did not deserve the turn of events that took place. I do not wish to ever shop at home depot again and I will tell this story to many people I know. What is the formula for loosing customers, 2 percent die, 10 percent find a better price, 86 percent are lost because they had a bad experience. We are in troubled times and it does not seem like it will get economically better any time soon. There are plenty of other stores like home depot to shop at. Maybe this guy had a chronic pain, I do not know what it was, but maybe as big as home depot is they need to have lessons on how to treat this type of situation. And why did home depot pull all there HR employees out of the stores?



sacornel says: (4 years ago)
 0
I ordered a garage opener from HD and the guy they sent out was fantastic. I've had one bad experience in the past so it's only fair to give them a positive review when it's deserved.



sacornel says: (4 years ago)
 0
I paid for HD to measure for a new exterior door. Their staff said I could keep the measurements if I decided not to use their installation services.

The installer showed up early (when I wasn't home) to measure the door, but he measured for a security door instead. I went back to HD for my money back because they didn't measure for the proper door. HD gave me the run-around and didn't refund my money until the next day. HD also said that they DON'T provide you with the measurements. I find it ridiculous that I paid someone to measure a door (even if it was the wrong one) and I don't get the measurements.

I found a contractor that will install the door for 100 less than HD. Never again will I use their services.



Clarias says: (4 years ago)
 0
I went to the Home Depot in Red Bluff CA to buy a small metal storage unit. Small though it was it was very heavy. I asked for help 3 times to load it on a dolly from a shelf but no one came. I wheeled it up to the front and payed for it. I asked for help to load it into my truck. Three more times I was told someone was on the way. No one came. I finally told the ladies at the checkout counter that I would wait by my truck. It was parked right in front of the store. After another 30 minutes and two more assurances that someone was on the way I had to load it on the truck myself. I spend two days layed up with a sore back because Home Depot would not help me.



neithat says: (4 years ago)
 0
I would like to start out with the fact that I am talking about a corporate account, well three of them actually. We have three corporate accounts, and we spend close to $40,000.00 per year per account. We recently chose to close all three due to horrible customer service. We bought a refrigerator with icemaker. It was delivered, but no one would hook up the icemaker. Not a problem we did. Did I mention we have hooked up icemakers several times? Would not produce any ice, we tested the line, not a problem with water flow. We called our store in Gainesville TX who referred us to GE. They sent a repairman who could not fix the problem and they replaced the refrigerator within a few days. Brought us same model and again icemaker would not produce ice. We assume it is a defect with that particular model so we decide to upgrade. I was treated very poorly by Top Sales Rep. He told me that it was due to the water pressure in the lines and I needed to test the lines. At this point we have done this several times. We were also told that the refrigerator needed to be at least 12 inches from the wall in the back. I was told that I would have to pay in full for the new refrigerator before they ordered it and would have to wait until it came in to get the credit on the defective refrigerator. I had already been preapproved by a manager to simply come pick out the replacement model. This is after I left a minimum of 5 messages with the Top Sales Rep to give the salesman who sold us the first one and who was helpful in getting it exchanged. Needless to say I never heard from the original sales rep. My boss called and was told she would receive call back within minutes. They did not call us back so 30 minutes later she called them to cancel the order, we would buy one from a mom and pop store in town. Next morning we get a call from Home Depot demanding to know when they could pick up the refrigerator, at this point we had not been credited. The rep was rude to my boss and demanded that she come in to get the credit. My boss explained that was not a good idea due to the fact that this had made her pretty angry and she did not want to take it out on them. Needless to say, we talked to someone online and called corporate. We had 4 different managers call us and try to give us either the upgrade free or a free refrigerator. We did not want to get something for free. We wanted to be treated with respect and that is something that did not happen. We simply chose to do business with someone besides Home Depot and have since eliminated our accounts. The mom and pop store where we bought our replacement brought us out a similar model by Maytag and hooked up everything. We have already gotten more ice in one day than we did in a week with the two from Home Depot.



Byebyelove says: (4 years ago)
 -1
Everyone of you customers that come in home depot to belittle the employees or to even complain about the smallest things or to even act as if you knew how it is to be in our shoes. Some of you come in disrespecting us, and demanding good customer service after the fact. You go online complaining then costing people their jobs, cause you didn't get the respect that you demanded. I feel bad for all the employees who work this company, and put up with disrespectfull and ungrateful customers. I won't be surprise if one employee goes physco and starts shooting you customers cause all you wan to do is complain. So write down your complaints but don't be surprised if someone will go mad.



eoanna says: (4 years ago)
 0
i purchased a vanity with a marble top at the home depot on hanley road in st louis, missouri-when i got it home and checked it, the top was cracked--i called the store on friday night at 8:00pm and talked to a manager whose name is renato--he was very pleasant and told me to bring it in to exchange--when i explained that i was a senior and that was difficult for me, he said that he would get an exchanger to our house--the next morning, sat, he himself came to take care of it--he is terrific, a real asset for home depot



Pitts says: (5 years ago)
 0
I am renovating a house in Delaware but am at home in St. Petersburg Florida for the winter.
Betty Gold at the 22nd Ave store has been so helpful, she writes sku # and product discriptions for my DE.contractor. She always does it with a smile and say's now if that does not work come back and we will work out something else. She is knowledgable and an asset to your company.



newmanre says: (5 years ago)
 0
Dover NJ Home Depot Needs People Skills Training in Customer Service:

Here is a letter I sent into home depot via the online method...

I would like to launch a complaint about the store in Dover, NJ. (Rockaway Area) A few weeks ago I had gone into the store to purchase custom closet doors for my bf. Because of how long we waited they knocked 50$ off of the price. The day before yesterday we found out by calling the store that the doors were discontinued. So last night we went to the store to get the money back for the doors. We were greeted by an aggressive woman who had no business working in customer service as she did not want to help customers. Finally a person above her made her help us. She was grumpy and failed to mention that if she was crediting my debit card back it could hold up the money being put back onto my card by 48 hours to two weeks. This morning when I called she was not happy to hear back from me. I had gone into my bank account and noticed the money had not been credited back to my bank account. While I had purchased the doors etc under my bf's name we ran it all through my credit card. When I started asking her questions about it she was short and rude. She stated she would be looking into it and not realizing she hadn't hung up the phone said "What the hell is this lady's problem" in a nasty tone. I called the store back and did not receive much extra help in resolving this issue. I tried to speak with a manager named Dan on the phone who while sympathetic was trying to put blame on me for not asking how long it would take for the money to come into my account. So now, my money is tied up, I can't get what I had started out to, and they didn't care how this was an inconvenience. We have been spending money there non stop lately as we are doing a lot of work on the house. Please help me learn what can be done to solve this. Its christmas time and I'm out money that I need because of your people. I'm also insulted and can't believe how people who are in customer service supposed to represent your company treat people.



homedepot100 says: (5 years ago)
 0
h



shadowboxer1 says: (5 years ago)
 -1
This morning my wife and I visited your Wintson Churchill, Milton location looking for three things: hiding screen door for our patio doors, hardwood flooring, and project ideas for storing computer books. We entered the area displaying patio doors where a woman in Home Depot garb was on the phone. We waited looking at some merchandise she then finishedhercall and proceeded to ignore us. I then went overto her and explained our needs regarding a scrren door she then led us to the area concerned handed my wife a brochure and proceded to talk onlydirectly to my wife, who, at this point hadn't even asked her any questions. I feel that this woman maybe is taking her feminist roots to an extreme and I then left your store and went to where I was immediately addressed by a sales person I made mypurchases and left without incident. There gain of a customer your loss. Maybe you should teach your employees customer relations



cycle3man says: (5 years ago)
 0
To the management of the Westbury NY Store: I found floor man John to be very patient, polite, and helpful in helping me solve a number of problems.



cycle3man says: (5 years ago)
 0
To the management of the Westbury NY Store: I found floor man Andres to be very patient, polite, and helpful in helping me solve a number of problems.



kaziovc says: (5 years ago)
 0
bought a garage door with installation. instead of the fancy trim I asked for the door lock which was included in the price. no one knows anything about the lock. cannot get anyone to come back. this is a high crime area and there are many tools in this garage with no lock. I want the door removed so I can buy from a company that will provide what they wrote on the contract.



aquino says: (6 years ago)
 0
I had hurracane shutters installed thrue home depot ,I was never told there was a dead line to subbmit to my safe florida home so that i would get $3400.00 back from my safe fl. home .I never got nothing back.to top it off i was told it would go into home depot credit card interest free for a year,instead they gave me 6 months im still fighting. be aware



brother says: (6 years ago)
 0
your guy "Armando" is a total rude person. Not only to me but to people on the phone. Home Depot Flagstaff AZ I will never go back because of this guy.



romero89 says: (6 years ago)
 0
today i went to the home depot in lewisville, texas. I was help by "Mercy", i had the best help with everything that i needed. "Mercy"-that is the lady's name that help me on everything-she was really nice, polite, and help me understand everything that i didn't understand without gettin mad at me-she was really patient. "Mercy" works at the store in Lewisville, Texas-she did a wanderful job helping me out. Thank you Mercy.



ohioguy621 says: (6 years ago)
 0
Not Enough Help in Store



ohioguy621 says: (6 years ago)
 0
Not Enough Help in Store......gheeze



ohioguy621 says: (6 years ago)
 0
I think Home Depot does not have enough people working in the stores. I'm always looking for someone to come help me and takes me average of about 10 minutes until I find a guy that's not busy. Usually I have to hunt somebody down to help me. Isn't it supposed to be the other way around? Never shop in Akron or Canton, Ohio's Home Depots. I do not like Home Depot anymore because of their customer help inside the stores is louzy.




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