Home Depot Reviews and Complaints

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Home Depot Reviews

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  • Can't Find Help at Fairfield Township, OH Home Depot


     
    On MANY MANY MANY occasions I have gone to the Home Depot for various home improvement projects. You used to be able to find service from knowledgeable employees, but not anymore. You can hardly find an employee to help you as they have a single employee helping customers in three or more other departments. Since the new management team entered this store, this store has gone downhill. I believe the manager is "Kevin". The older employees who used to work there have been "pushed out" for cheaper and unexperienced employees. Right across the street is Manards and still... More...
    (Home Improvement)
    reefcomber's Picture   reefcomber    1 Comments   Add a Comment

  • Flotec 4'' Submersable Pump,


     
    Pump fell apart after installing at 75 feet,no problems with dropping pump in.Hooked pump up,felt pipe for vibration,seem motor was running fine,hopeing to see water next,let pump run 15 minutes ,still no water.Started pullimg pump back up,to my suprise when i reached the top,there was only the top half of the pump.Now half the pump stuck in my well,no water for 3 months now and prolbly be a lot longer,because homedpot and flotec.Im 82 diasbled and no water.VDP More...
    (Miscellaneous)
    mwm1967's Picture   mwm1967    2 Comments   Add a Comment

  • PayPal order and Your Online System


     
    Please update your transaction for the air conditioner I purchased online with Paypal. At an unreasonable time in California on Sunday morning before 9am a Home Depot gal named Kirby (ID 55340) from Lousianna called. She woke me up and then provided terrible customer service and said her boss Craig told her that is what to do. She was telling me to cancel the order and order again. Told her it would most likely be resolved by Tuesday and to call me back then. I had to insist she do so. Please have someone else from your company call me back and tell me this is resolved. I ordered this... More...
    (Miscellaneous)
    rciardetti's Picture   rciardetti    Read The Conversation   Read The Conversation

  • Oneonta NY Hiring


     
    So I got a phone from the hiring staff at Home depot....after the phone call they set me up for an interview at the Oneonta NY store... My interview was on March 30 2012 at 8:30 in the morning...I went in to the interview very excited and had no problems answering the questions that were asked of me...After everything was done Kris the manager of the store told me I was hired and he told me it was for seasonal for the garden center. Had me sign papers for them to run a background check and drug screen. He had me go into Rodney the HR person so he could set up the appointment for the drug... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    DAra's Picture   DAra    1 Comments   Add a Comment

  • Wont post a negative review


     
    I wrote an honest two star review of their top line garage door. They have twice refused to post it saying "Some type of content that did not conform to our guidelines" but it did as far as I can tell. Here is what I said: I installed two of these about 6 weeks ago. They are very thin steel and scratch/dent easily. Be warned that many of the in stock boxes have damaged panels. Either from mishandling (not packed very well) or from people damaging them during install and returning them. HD customer service seemed clueless on warranty issues. More...
    (Home Improvement)
    jvienneau's Picture   jvienneau    1 Comments   Add a Comment

  • Excellent Sales Staff!!!!


     
    I bought a hot water heater over the weekend, and I can't tell you how helpful the sales staff were. I wish that the installation/delivery process were easier and not as expensive (lots of hidden costs and inflated prices), but the floor staff can not be beat. I doubt I would purchase an appliance there again just because of the cost of delivery and install, but I will always use HD as my neighborhood hardware store. More...
    (Home Improvement)
    nyarnyar's Picture   nyarnyar    0 Comments   Add a Comment

  • Pro desk is a sham


     
    I went to Home Depot with my first major rehab project. I wanted to get a discount plus have some financing (at least 6 months so I could make draws on the loan). Two guys told me that would not be a problem but I have to get open a Home Depot card for the financing, which I didn't really want. The guy was helpful in helping me get product I will give him that, but when the bid from the bid room came back he said he could get 10% off everything except the custom sized windows which were already discounted 15%. I was fine with that. I understand you can't double dip on... More...
    (Home Improvement)
    kellysr23's Picture   kellysr23    1 Comments   Add a Comment

  • Employee going above and beyond


     
    Hi we visited your Leavenworth, KS store last evening and want you to know about an employee that went out of her way to help us although I'm sure she had other things to do. we downsized our home and bought a home in need of major repairs but last evening we were looking for light and ceiling fan fixtures. We were very confused and being on a fixed income could not afford the high end fans but Pam from the Service desk area came by ask if we needed help and led us to affordable ceiling fans helped with showing us what they looked like hanging as there were so many we couldn't... More...
    (Home Improvement)
    LenCarver's Picture   LenCarver    1 Comments   Add a Comment

  • Failure to uphold service plan


     
    I purchased a 3 year extended service plan for the wall to wall carpet that was installed. This was a GREAT plan ... in concept ... it allowed for 1 free carpet cleaning a year for 3 years. If I had kept my receipt (or been told it was necessary) it MIGHT have worked. I did not keep the receipt (let's get real ... keeping a receipt for 3 years just isn't going to happen.) I paid for the service, but got NOTHING except a TREMENDOUS headache!! Transfer upon transfer until I was in tears. It is just cheaper to pay to have it done than to fight this battle. Lesson to learn?... More...
    (Home Improvement)
    BeachHouse's Picture   BeachHouse    0 Comments   Add a Comment

  • Flooring Issue


     
    In Feb. 2011 we bought 6 cases of trafficmaster carpet tile through the Home Depot's online store and installed them in our dining room, with the thought that if one got stained, we'd be able to swap it out. It looked good initially, but started to show wear really fast, and then the corners of the tiles started coming up when vacuuming. Also, whenever we had a spill, that section of tile would no longer stay stuck down. We had extra tiles, so we swapped out about 12 tiles, but after a bit of time, even these these tiles started coming up. Here's a link to what the... More...
    (Home Improvement)
    caverdan's Picture   caverdan    Read The Conversation   Read The Conversation

  • Flooring Debacle, Runaround, Manager's Attitude


     
    In Feb. 2011 we bought 6 cases of trafficmaster carpet tile through the Home Depot's online store and installed them in our dining room, with the thought that if one got stained, we'd be able to swap it out. It looked good initially, but started to show wear really fast, and then the corners of the tiles started coming up when vacuuming. Also, whenever we had a spill, that section of tile would no longer stay stuck down. We had extra tiles, so we swapped out about 12 tiles, but after a bit of time, even these these tiles started coming up. Here's a link to what the... More...
    (Home Improvement)
    caverdan's Picture   caverdan    1 Comments   Add a Comment

  • Don't rely on HD product reviews - they don't accept critical reviews


     
    I bought a Danco plumbing product at HD (a HD exclusive brand) and spent 3 hours and 3 phone calls to the manufacturer's tech service people trying to install it before giving up. I found another product (Moen - a national brand) for about the same price and had it installed in 6 minutes using it's simple instructions. I wrote a product review critical of the HD brand and critical of HD for carrying only this brand. It was rejected. I wrote another review, carefully constructed to avoid another rejection, but still calling a spade a spade. It was rejected again. I... More...
    (Home Improvement)
    KidonCorner's Picture   KidonCorner    0 Comments   Add a Comment

  • Applicance delivery


     
    Never order you appliances from Home Depot. They out source the delivery to another company who puts zero effort into the installation. Despite the fact that I told the salesman the exact model and measurments of my fridge their service refused to haul it away or install the new fridge as per our agreement. When I contacted the store manager i was told it is something I need to deal with on my own now. I incurred $700 of costs for the services that home depot agreed upon but didn't perform. Buyer beware! More...
    (Delivery Services)
    JerseyFridge's Picture   JerseyFridge    1 Comments   Add a Comment

  • Compliment


     
    I dropped a check that I had endorsed already, in the millwood department at Home Depot in Kenner LA. Please give a big commendation to Maurice Jones the employee who found the check and took time to track me down. It was made out to "cash" and it was endorsed - anyone could have legally cashed it. But Maurice was honest and helpful. I hope that you are glad to have him as your employee. More...
    (Home Improvement)
    1molin's Picture   1molin    Read The Conversation   Read The Conversation

  • Cabinets are Horrible


     
    We recently purchased cabinets from Home Depot. When we received them, we were in shock in how bad they looked & how poorly the workmanship was. There were four of us adults who had looked at the sample in the showroom, but none of us were prepared for what we received. I cried.. The sales person from Home Depot & the cabinet company representative came to our home to look at the cabinets. They agreed that we did not receive the product that we were shown in the showroom...but they are not going to do anything about it. I would understand if we had been shown what we would be... More...
    (Home Improvement)
    danmeljunk's Picture   danmeljunk    Read The Conversation   Read The Conversation

  • Home Depot Cabinets


     
    We recently purchased cabinets from Home Depot. When we received them, we were in shock in how bad they looked & how poorly the workmanship was. There were four of us adults who had looked at the sample in the showroom, but none of us were prepared for what we received. I cried.. The sales person from Home Depot & the cabinet company representative came to our home to look at the cabinets. They agreed that we did not receive the product that we were shown in the showroom...but they are not going to do anything about it. I would understand if we had been shown what we would be... More...
    (Home Improvement)
    danmeljunk's Picture   danmeljunk    0 Comments   Add a Comment

  • Beyond Myself with Disbelief


     
    This review has been resolved or replied to by this company. I've been reading others experiences with the return policy at Home Depot and decided to share my own disbelief. Late October 2011 I purchase two LG300 Vacuum Cleaners, one for myself and another for a family member using up store credit and gift cards. I did not know at the time of purchase that the vacuum is a discontinued item but it was on sale for $194ish plus tax (I'd have to pull my receipt to see the exact amount) so I bought them. A week later I went to visit my daughter in northern California taking her birthday gift, the vacuum, with me. While I was there I found... More...
    (Home Improvement)
    goofybird's Picture   goofybird    4 Comments   Add a Comment

  • Veterans Benefits


     
    Being a new home owner and having spent about 5 grand in the past 4 months,bad customer service and all, the store is close to home. I go in this past week to make yet another purchase and they inform me that my DD214 is no longer accepted as proof of military service. Now they want me to go apply for a veterans ID card, which by the way is verified through the DD214. The only TRUE proof of service.Look out LOWES I`ve money to spend and I`m headed your way!!!Harrahan store,elmwood location,La. More...
    (Miscellaneous)
    madvet1's Picture   madvet1    0 Comments   Add a Comment

  • Rude customer service


     
    I am in the process of dealing with this issue, but I have a feeling it is going to go badly. We had a salesman come to our home to help us order a window. He sat in our living room, looked at what we currently had (wood interior Anderson) and then turned around and ordered us a vinyl interior window. There is no indication on the paperwork that I was given that I would not be getting the wood interior window. When I called him to ask him how this happened, he lied then just got incredibly rude. He basically gave me the "oh well" attitude. So, we have been talking to different... More...
    (Home Improvement)
    Ihatehomedepot's Picture   Ihatehomedepot    1 Comments   Add a Comment

  • worker review


     
    i have been purchasing from the home depot and i met ryan, he knows all coners of the store.i wanted different type of materials and this guy knows his stuff.when i come to home depot i look for ryan.he could simplfy everthing for me he would even get a marker and draw digrams to make my job easy. i give him 2 thumbs up .home depot need more like him and because of him i would continue to make purchases from the home depot. More...
    (Home Improvement)
    Baldassare's Picture   Baldassare    0 Comments   Add a Comment

  • Customer Service


     
    First Issue. I bought a Honda Generator in 1999. Customer service said they would contact me when the generator arrived in the store. I stopped at the store in early 2000 asking about the generator. They said there was no record of it, so I was out the money. Second issue. I bought a patio set (table, chairs, umbrella). I had customer service assist in the sale hoping they would get it right. I stopped the following Saturday for pickup and they had no record of it. I had my receipt, but they had to compare the number of items in stock with the inventory counts. After a two hour wait and... More...
    (Home Improvement)
    gma1234567890's Picture   gma1234567890    1 Comments   Add a Comment

  • Lifetime Warranty at HD


     
    This review has been resolved or replied to by this company. This is the review at I tried to post with Home Depot: Pump is great - Home Depot Warranty Sucks I purchased this pump at Home Depot in 2002 primarily because of the lifetime warranty. I was pleased with he performance until it final failed. I contacted Flotec and, since I still had the original Home Depot receipt ($148), they told me to go to Home Depot and all would be taken care of there. After much screwing around as no one at the Ypsilanti, MI HD had a clue as how to resolve the issue, the manager finally offered a store credit for the original purchase price of $148 plus tax.... More...
    (Home Improvement)
    astr's Picture   astr    1 Comments   Add a Comment

  • Appliance Delivery


     
    This review has been resolved or replied to by this company. I purchased a Maytag stove through Home Depot.com and made the mistake of accepting delivery of a defective unit. Temco, the delivery agent, told me it was only missing a rubber foot and that they could bring it to me the next day. They didn't bring it for a week, and when they did they discovered that the frame was bent and the original foot was there, just unserviceable. At that point I was outside the 48 hour return policy. Temco then put it on me to resolve the issue. I've been back and forth with Maytag, with HomeDepot.com, with Maytag again, but no one is giving me a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    chamberlainmrc's Picture   chamberlainmrc    1 Comments   Add a Comment

  • Appliance price not honored


     
    I am building a new home. On Black Friday I ordered an LG 31 Cubic Refrigerator at the Home Depot store in Festus MO. The price was $2198.00 down from $3100.00. I thought the refrigerator was on order. The paper work stated that the Home Builder would pay for and pick up the refrigerator when the house was ready. What I thought was an order was instead written up was a "Quote" that expired in 7 days. I did not realize this, and the builder obviously did not know there was an expiration date. Nowhere on the Quote was it stated that it would expire and the purchase price would... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    djmosley9460's Picture   djmosley9460    Read The Conversation   Read The Conversation

  • Home Depot will not honor original price


     
    I am building a new home. On Black Friday I ordered an LG 31 Cubic Refrigerator at the Home Depot store in Festus MO. The price was $2198.00 down from $3100.00. I thought the refrigerator was on order. The paper work stated that the Home Builder would pay for and pick up the refrigerator when the house was ready. What I thought was an order was instead written up was a "Quote" that expired in 7 days. I did not realize this, and the builder obviously did not know there was an expiration date. Nowhere on the Quote was it stated that it would expire and the purchase price would... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    djmosley9460's Picture   djmosley9460    0 Comments   Add a Comment

  • Bad Advice by so called experts


     
    Been a home owner for 20 years and have spent at least 1000 dollars a year at home improvement stores. Decided to change all my 40 yr old interior doors. Not being an expert I went to Home Depot and sat down with a millwork "Expert". Told him I didn't know whether my doors were left handed or right handed. But drew a picture for him. He tells me those are left handed doors. We order them and when the come in and I go to install them I find out I have all right handed doors. Went down to the store and was told I can't return special orders. Told them their employee gave... More...
    (Home Improvement)
    BillC's Picture   BillC    0 Comments   Add a Comment

  • Appliance rpelacement under warranty


     
    i purchased a double door refrigerator just as Home Depot was introducing their own inhouse warranty plan. They have since sold that service and outsourced it to local repair companies that are either incompetent or have no incentive to fix the appliance. My refrig has been down three weeks--including the holidays with the local store in Huntington Beach a complete failure in follwing up. They state they are not the warranty people and cannot replace my refrig as it was a :fix or replace" warranty. A case study in how not to cultivate customer loyalty. Repair company only schedules 5... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    emaurer's Picture   emaurer    Read The Conversation   Read The Conversation

  • WARRANTY SCAM


     
    i purchased a double door refrigerator just as Home Depot was introducing their own inhouse warranty plan. They have since sold that service and outsourced it to local repair companies that are either incompetent or have no incentive to fix the appliance. My refrig has been down three weeks--including the holidays with the local store in Huntington Beach a complete failure in follwing up. They state they are not the warranty people and cannot replace my refrig as it was a :fix or replace" warranty. A case study in how not to cultivate customer loyalty. Repair company only schedules 5... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    emaurer's Picture   emaurer    0 Comments   Add a Comment

  • Another Loyal Customer Bites the Dust


     
    This review has been resolved or replied to by this company. Loved going to HD. Loved how friendly the employees were. Loved just browsing and finding new ideas for the garden and around the home. Then it happened!! :O( An employee made an error. In an attempt to fix it, the managers gave me store credit for the huge overcharge (three cards totally $1,200). I used the credit to purchase various items for my landlord, daughter, myself and mom. When the items didn't fit, were defective or wasn't what they wanted, I merely returned them WITH RECEIPT in hand. No problem they told me. THEN I WAS FROZEN AND FORBIDDEN TO RETURN ANYTHING FOR 90... More...
    (Home Improvement)
    gongongone's Picture   gongongone    4 Comments   Add a Comment

  • bad customer service


     
    This review has been resolved or replied to by this company. Purchased a double range at a good price 11/20/2011. Was told will be installed on 12/27/2011. Home Depot charged to my Credit card when I made the purchase and my credit card company already billed me. Home depot called me on 12/21/2011 and told me that the range is now back ordered and I might get it 1/14/2012. Might! I felt I should have been told up front that the range was back ordered and Home depot was estimating delivery. I would have tried another store. They should not have charged me for an item that was back ordered and not positive of delivery. Home Depot keeps... More...
    (Delivery Services)
    randyg's Picture   randyg    1 Comments   Add a Comment

  • What a Joke


     
    Having Shutter's installed in my house by Home Depot, which use a company called 3D. Installer came and did install but noticed that shutters for one window were incorrect. I spot with 3D while the installer was there and we decided that 3D would call me on Monday with a suitable solution. Seeing as this room is also part of my office, and needs to be dark at all times. It is now Wednesday and I had to call 3D to find out it would be another week until they get the new shutters, which takes us a couple of days before Christmas, so I'm sure this will not be done now till the new... More...
    (Home Improvement)
    beagleboy2's Picture   beagleboy2    2 Comments   Add a Comment

  • Please stop the chasing of customers


     
    This review has been resolved or replied to by this company. Hello, I have always loved Home Depot - like a kid going to a candy store. Over the past 10 months I have completely rehabbed a house in Rancho Bernardo, CA shopping at Home Depot on Carmel Mountain Rd., and spent approx. $28,000 there. Several of the folks there recognize me when I come in and say hello because they have helped with projects, and I can name you the nice, helpful people by name - love that! Over the past few months, there is a strange rude solicitation of customers in the store by H.D. personnel. They have "literally chased me down the isles" to ask me if I... More...
    (Home Improvement)
    homerepairnut's Picture   homerepairnut    1 Comments   Add a Comment

  • Home Depot censors unfavorable reviews


     
    Home Depot customers should be aware that Home Depot is censoring negative reviews of products purchased from them, and therefore customer ratings published on their website may not be true. I recently posted a 3-star review of a $2500 LG refrigerator due to a failure within the first week of use and LG Cust.Svc's inability to fix the problem within two weeks of reporting. I also expressed an opinion that Home Depot, as the retailer, should assume some responsibility for infancy failures of the appliances they sell and install, and should help customers in quickly addressing those.... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    chrisn's Picture   chrisn    2 Comments   Add a Comment

  • Contract &credit card


     
    failure to honor contract to install a new roof and charged credit card 8K dollars when they were surpossed to do 2K as a 25% down payment. Credit caused me to go over credit limit and my credit score to drop 18 points. Home Depot cancelled contract and did not even put new roof on. I want this issue correct with the credit reporting agencies and my credit card charges removes. I have received a complete run a round by employees, being dishonest is not a way to do business, I feel that the representatives saw that they were dealing with a female and tried to take advantage. I hope that... More...
    (Home Improvement)
    Notsostupid's Picture   Notsostupid    Read The Conversation   Read The Conversation

  • Sale prices


     
    This review has been resolved or replied to by this company. I signed a contract with HD at home services to put a roof on my house on 22 Oct 11, the area rep came by for final measurement aorund 12 Nov 11, on 13 Nov, I received a call fro the original sales rep stating that the price was not 8K dollars as stated in the contract, but would be 12K dollars. I told him that I had a legal and binding contract and expected them to honor it. A Mr. Helms called and said tht they could put the roof on for 8K if I signed a new contract with a two year waranty. I told him that the waranty information was on the spec sheet and not the contract (I know spec... More...
    (Home Improvement)
    Notsostupid's Picture   Notsostupid    2 Comments   Add a Comment

  • nhance cabinet


     
    This review has been resolved or replied to by this company. Had this done 12 months ago and already had to be redone because of extensive chipping. Really disappointing. Went with cheaper method to spruce up cabinets and got what I paid for. May have been due to person that didn work versus method itself because he really didn't seem too experienced. Broke and lost lots of hinges when he removed cabinets. Might be okay if person knows what he/she is doing but didn't work out for us. More...
    (Home Improvement)
    susieqq's Picture   susieqq    3 Comments   Add a Comment

  • Messed Up Kitchen Reno


     
    This review has been resolved or replied to by this company. Kitchen reno had begun over a year ago. The tiled floor grout came out in three colors and we were permitted to get our own contractor to fix this after at least 4 failed attempts. Signed off on it to get money back at store. Cabinets were falling and hit me in the head so Home Depot fixed what they could but one is still scratched up. Granite countertop stains could not be rectified. Leaking sink had to be done by our own plumber. Window that would not lock was addressed by a manager. All monies had been paid off. Finally the frig purchased separately failed and looked at 5 times... More...
    (Home Improvement)
    barbey's Picture   barbey    2 Comments   Add a Comment

  • Dont believe the product reviews


     
    I purchased a Homelite generator hgca3000 after hurricane Irene for stand by power. The generator was ok but had a problem with the digital readout ( it was unreadable ). This was a nice feature and the generator had very good reviews. I wrote a review criticizing the generator and the way Home Depot handled the problem. They refused to post my review of the generator on their website because it was critical of Home Depot. I guess they only accept rave reviews. If you criticize Home Depot or their products they will not post your review. More...
    (Miscellaneous)
    trooper4657's Picture   trooper4657    2 Comments   Add a Comment

  • Incompetence and Arrogance


     
    I have a credit account with Home Depot, which when I logged onto their web site at the end of September 2011 showed a zero balance. I attempted to use the card on October 8, 2011 and the charge was dec lined due to a past due balance. Home Depot has apparently changed my account number and failed to bill me online or through the mail. This is not only irresponsible and incompetent; it violates the Fair Credit Reporting Act More...
    (Home Improvement)
    bobglover's Picture   bobglover    0 Comments   Add a Comment

  • flooring


     
    Had Home Depot measure for carpet in late August for my disabled mother who had a flood from Hurricane Irene. After 3 trips to the store and a total of 3 hours wasted with the clerk, placed order on 9/2/11. Paid extra to move the little bit of furniture in rooms. Find out days later that some of the carpet was backordered. Weeks later received a call that carpet was finally in. When installer came to house, he spoke very little English and said he only had some of the carpet. No help from him. Store said a mistake was made and would call when rest came in. Carpet came in and scheduled... More...
    (Home Improvement)
    mollybauer's Picture   mollybauer    Read The Conversation   Read The Conversation

  • Home Depot Flooring/Us Installation


     
    Had Home Depot measure for carpet in late August for my disabled mother who had a flood from Hurricane Irene. After 3 trips to the store and a total of 3 hours wasted with the clerk, placed order on 9/2/11. Paid extra to move the little bit of furniture in rooms. Find out days later that some of the carpet was backordered. Weeks later received a call that carpet was finally in. When installer came to house, he spoke very little English and said he only had some of the carpet. No help from him. Store said a mistake was made and would call when rest came in. Carpet came in and scheduled... More...
    (Home Improvement)
    mollybauer's Picture   mollybauer    0 Comments   Add a Comment

  • Censoring Product Reviews


     
    Two different times (several months apart) you rejected my negative online reviews of a product I purchased from you. My reviews weren't hostile, threatening or vulgar. They merely stated the facts and my bad experience with the product I purchased. By censoring your product reviews, your are corrupting the process and deliberately misleading your customers about the suitability of your products. More...
    (Advertising)
    timholdstock's Picture   timholdstock    Read The Conversation   Read The Conversation

  • HD Censors Their Product Reviews


     
    This review has been resolved or replied to by this company. I purchased a Chamberlain garage door opener at the Centerville, UT Home Depot. The opener had two significant problems. I had to modify it to make it work. I went to the Home Depot website and wrote a negative product review that explained the problems and the poor response from Chamberlain's customer service. The review wasn't hostile, threatening or vulgar. Home Depot rejected the review. They refused to post it on their website. I called their customer service to complain about them refusing to post a negative review. They would do nothing. Several months later I tried again... More...
    (Advertising)
    timholdstock's Picture   timholdstock    4 Comments   Add a Comment

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kkaannee says: (2 months ago)
 0
Hello People, I am looking to stage a protest in front of a home Depo store . Who's in.......... Please e-mail me @ jc776@comcast.net



nessuno says: (2 months ago)
 0
Home depot sells to much junk made in china all tools ,hardwear.electrical nothing is made in usa



cicchelli says: (7 months ago)
 0
Never use Homedepot... their service sucks and they are expensive by the way.
I live in New York and they sent me a company called Preferred Contractors from New Jersey run by a guy call Frank Grieco... nice guy but my kitchen isn't finished even I paid it 10 months ago. I had to not let them work anymore and have a couple of bosses from Homedepot to come and see the terrible work they've done. still 40 days after that I'm still waiting for answer and calls... and basically been treated properly as a good paying costumer.
I will never use them again and never recommend them for anything at all. This people are hopeless.
Carlos Cicchelli, New York City



flemish5 says: (8 months ago)
 0
Flemish 5 says Sept. 19, 2011 at appox. 2:30pm

I was in San Marcos, CA. and it was hot and the first place I saw with shade was in back of the Home Depot store. As I drove into the back I did not notice any signs saying no parking or stay out of this area. I did notice signs on the doors that said stay clear swinging doors. I did notice ther was yellow post on each side of every door opening. I was clearly away from any door opening. I was resting for about 10 minutes and a lady came up to me and said that the security will be making its rounds and they would not be happy with me being here. I did not know who this lady was and she was not in any home depot attire or apron, so I just told my self if the security does come I will move. In about 10 more minutes this guy comes up to my window and yells at me, and tells me I had 30 seconds to move my car or he was going to call the police. I told him call the police, I said I did not see any signs that say no parking or do not enter this area. Then he yelled at me again and said it was up on a pole near a bunch of pallets and outside displays. I am sorry but if you want someone to see the signs, make them more visable or put them on the walls of the building. I told him I did not need to see the sign. Then for the third time he yelled at me again and said I was told three times to move. This guy was a donkies behind. I told him that he was just that and the lady that had told me in the first place never introduce who she was and she did not have any home depot attire on. And then I told him that he was only the second person who ordered me to move. Then he said lets start over. I said that would be a good idea. He said that I was not suppose to be back here and that I needed to move. I said ok. I watch as he went in back of my car and started writing something down, probably my lisense plate number. All this guy or the lady needed to do is be a little more pleasant. I felt like I was treated like a bum or a teenager in trouble, I am 52 years old. This guy is lucky I was not a lose cannon or some mental case or he may have gotten his donkies behind kicked, hard. I just want to write this and hope someone takes head to what happened. To many times people jump to conclusions and it will work against them. I was in the wrong for being there, although it did not deserve the turn of events that took place. I do not wish to ever shop at home depot again and I will tell this story to many people I know. What is the formula for loosing customers, 2 percent die, 10 percent find a better price, 86 percent are lost because they had a bad experience. We are in troubled times and it does not seem like it will get economically better any time soon. There are plenty of other stores like home depot to shop at. Maybe this guy had a chronic pain, I do not know what it was, but maybe as big as home depot is they need to have lessons on how to treat this type of situation. And why did home depot pull all there HR employees out of the stores?



sacornel says: (1 year ago)
 0
I ordered a garage opener from HD and the guy they sent out was fantastic. I've had one bad experience in the past so it's only fair to give them a positive review when it's deserved.



sacornel says: (1 year ago)
 0
I paid for HD to measure for a new exterior door. Their staff said I could keep the measurements if I decided not to use their installation services.

The installer showed up early (when I wasn't home) to measure the door, but he measured for a security door instead. I went back to HD for my money back because they didn't measure for the proper door. HD gave me the run-around and didn't refund my money until the next day. HD also said that they DON'T provide you with the measurements. I find it ridiculous that I paid someone to measure a door (even if it was the wrong one) and I don't get the measurements.

I found a contractor that will install the door for 100 less than HD. Never again will I use their services.



Clarias says: (2 years ago)
 0
I went to the Home Depot in Red Bluff CA to buy a small metal storage unit. Small though it was it was very heavy. I asked for help 3 times to load it on a dolly from a shelf but no one came. I wheeled it up to the front and payed for it. I asked for help to load it into my truck. Three more times I was told someone was on the way. No one came. I finally told the ladies at the checkout counter that I would wait by my truck. It was parked right in front of the store. After another 30 minutes and two more assurances that someone was on the way I had to load it on the truck myself. I spend two days layed up with a sore back because Home Depot would not help me.



neithat says: (2 years ago)
 0
I would like to start out with the fact that I am talking about a corporate account, well three of them actually. We have three corporate accounts, and we spend close to $40,000.00 per year per account. We recently chose to close all three due to horrible customer service. We bought a refrigerator with icemaker. It was delivered, but no one would hook up the icemaker. Not a problem we did. Did I mention we have hooked up icemakers several times? Would not produce any ice, we tested the line, not a problem with water flow. We called our store in Gainesville TX who referred us to GE. They sent a repairman who could not fix the problem and they replaced the refrigerator within a few days. Brought us same model and again icemaker would not produce ice. We assume it is a defect with that particular model so we decide to upgrade. I was treated very poorly by Top Sales Rep. He told me that it was due to the water pressure in the lines and I needed to test the lines. At this point we have done this several times. We were also told that the refrigerator needed to be at least 12 inches from the wall in the back. I was told that I would have to pay in full for the new refrigerator before they ordered it and would have to wait until it came in to get the credit on the defective refrigerator. I had already been preapproved by a manager to simply come pick out the replacement model. This is after I left a minimum of 5 messages with the Top Sales Rep to give the salesman who sold us the first one and who was helpful in getting it exchanged. Needless to say I never heard from the original sales rep. My boss called and was told she would receive call back within minutes. They did not call us back so 30 minutes later she called them to cancel the order, we would buy one from a mom and pop store in town. Next morning we get a call from Home Depot demanding to know when they could pick up the refrigerator, at this point we had not been credited. The rep was rude to my boss and demanded that she come in to get the credit. My boss explained that was not a good idea due to the fact that this had made her pretty angry and she did not want to take it out on them. Needless to say, we talked to someone online and called corporate. We had 4 different managers call us and try to give us either the upgrade free or a free refrigerator. We did not want to get something for free. We wanted to be treated with respect and that is something that did not happen. We simply chose to do business with someone besides Home Depot and have since eliminated our accounts. The mom and pop store where we bought our replacement brought us out a similar model by Maytag and hooked up everything. We have already gotten more ice in one day than we did in a week with the two from Home Depot.



Byebyelove says: (2 years ago)
 0
Everyone of you customers that come in home depot to belittle the employees or to even complain about the smallest things or to even act as if you knew how it is to be in our shoes. Some of you come in disrespecting us, and demanding good customer service after the fact. You go online complaining then costing people their jobs, cause you didn't get the respect that you demanded. I feel bad for all the employees who work this company, and put up with disrespectfull and ungrateful customers. I won't be surprise if one employee goes physco and starts shooting you customers cause all you wan to do is complain. So write down your complaints but don't be surprised if someone will go mad.



eoanna says: (2 years ago)
 0
i purchased a vanity with a marble top at the home depot on hanley road in st louis, missouri-when i got it home and checked it, the top was cracked--i called the store on friday night at 8:00pm and talked to a manager whose name is renato--he was very pleasant and told me to bring it in to exchange--when i explained that i was a senior and that was difficult for me, he said that he would get an exchanger to our house--the next morning, sat, he himself came to take care of it--he is terrific, a real asset for home depot



Pitts says: (2 years ago)
 0
I am renovating a house in Delaware but am at home in St. Petersburg Florida for the winter.
Betty Gold at the 22nd Ave store has been so helpful, she writes sku # and product discriptions for my DE.contractor. She always does it with a smile and say's now if that does not work come back and we will work out something else. She is knowledgable and an asset to your company.



newmanre says: (2 years ago)
 0
Dover NJ Home Depot Needs People Skills Training in Customer Service:

Here is a letter I sent into home depot via the online method...

I would like to launch a complaint about the store in Dover, NJ. (Rockaway Area) A few weeks ago I had gone into the store to purchase custom closet doors for my bf. Because of how long we waited they knocked 50$ off of the price. The day before yesterday we found out by calling the store that the doors were discontinued. So last night we went to the store to get the money back for the doors. We were greeted by an aggressive woman who had no business working in customer service as she did not want to help customers. Finally a person above her made her help us. She was grumpy and failed to mention that if she was crediting my debit card back it could hold up the money being put back onto my card by 48 hours to two weeks. This morning when I called she was not happy to hear back from me. I had gone into my bank account and noticed the money had not been credited back to my bank account. While I had purchased the doors etc under my bf's name we ran it all through my credit card. When I started asking her questions about it she was short and rude. She stated she would be looking into it and not realizing she hadn't hung up the phone said "What the hell is this lady's problem" in a nasty tone. I called the store back and did not receive much extra help in resolving this issue. I tried to speak with a manager named Dan on the phone who while sympathetic was trying to put blame on me for not asking how long it would take for the money to come into my account. So now, my money is tied up, I can't get what I had started out to, and they didn't care how this was an inconvenience. We have been spending money there non stop lately as we are doing a lot of work on the house. Please help me learn what can be done to solve this. Its christmas time and I'm out money that I need because of your people. I'm also insulted and can't believe how people who are in customer service supposed to represent your company treat people.



homedepot100 says: (3 years ago)
 0
h



shadowboxer1 says: (3 years ago)
 -1
This morning my wife and I visited your Wintson Churchill, Milton location looking for three things: hiding screen door for our patio doors, hardwood flooring, and project ideas for storing computer books. We entered the area displaying patio doors where a woman in Home Depot garb was on the phone. We waited looking at some merchandise she then finishedhercall and proceeded to ignore us. I then went overto her and explained our needs regarding a scrren door she then led us to the area concerned handed my wife a brochure and proceded to talk onlydirectly to my wife, who, at this point hadn't even asked her any questions. I feel that this woman maybe is taking her feminist roots to an extreme and I then left your store and went to where I was immediately addressed by a sales person I made mypurchases and left without incident. There gain of a customer your loss. Maybe you should teach your employees customer relations



cycle3man says: (3 years ago)
 0
To the management of the Westbury NY Store: I found floor man John to be very patient, polite, and helpful in helping me solve a number of problems.



cycle3man says: (3 years ago)
 0
To the management of the Westbury NY Store: I found floor man Andres to be very patient, polite, and helpful in helping me solve a number of problems.



kaziovc says: (3 years ago)
 0
bought a garage door with installation. instead of the fancy trim I asked for the door lock which was included in the price. no one knows anything about the lock. cannot get anyone to come back. this is a high crime area and there are many tools in this garage with no lock. I want the door removed so I can buy from a company that will provide what they wrote on the contract.



aquino says: (3 years ago)
 0
I had hurracane shutters installed thrue home depot ,I was never told there was a dead line to subbmit to my safe florida home so that i would get $3400.00 back from my safe fl. home .I never got nothing back.to top it off i was told it would go into home depot credit card interest free for a year,instead they gave me 6 months im still fighting. be aware



brother says: (3 years ago)
 0
your guy "Armando" is a total rude person. Not only to me but to people on the phone. Home Depot Flagstaff AZ I will never go back because of this guy.



romero89 says: (3 years ago)
 0
today i went to the home depot in lewisville, texas. I was help by "Mercy", i had the best help with everything that i needed. "Mercy"-that is the lady's name that help me on everything-she was really nice, polite, and help me understand everything that i didn't understand without gettin mad at me-she was really patient. "Mercy" works at the store in Lewisville, Texas-she did a wanderful job helping me out. Thank you Mercy.



ohioguy621 says: (4 years ago)
 0
Not Enough Help in Store



ohioguy621 says: (4 years ago)
 0
Not Enough Help in Store......gheeze



ohioguy621 says: (4 years ago)
 0
I think Home Depot does not have enough people working in the stores. I'm always looking for someone to come help me and takes me average of about 10 minutes until I find a guy that's not busy. Usually I have to hunt somebody down to help me. Isn't it supposed to be the other way around? Never shop in Akron or Canton, Ohio's Home Depots. I do not like Home Depot anymore because of their customer help inside the stores is louzy.




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