Home Depot Reviews and Complaints

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Home Depot Reviews

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  • Home Depot kitchen counters



    This has got to be one of the worst retailers I have ever had to deal with, considering at one point it was the ONLY place we went for any needs we had whether it be for remodeling of our home or purchasing new appliances or other big items. We remodeled our kitchen in January of this year (2013) which we hadn't gotten to do for years. Our dream turned into a nightmare, from our counter tops being completely wrong to the customer service in resolving this matter (which 6 months later has not been resolved). We had to cut a hole in our wall, sink didn't even come close to fitting... More...
    (Home Improvement)
    levans1966's Picture   levans1966    1 Comments   Comments

  • Micro Sprinkler System



    What a wonderful Home Depot we have in Aiken SC! This is specifically to praise the lady working at the cash register, a Mrs. Dottie Andreassen. As a clerk, she could have just directed me to a sale person. But she made a couple of within the store phone calls and found out exactly in what aisle I could find what I was looking for and even gave me the name of the salesperson that will be expecting us in that aisle. When it was time to leave the store, she sped the process with a nice attitude and a smile in her face, althought she had a line of costumers waiting to be taking care of... More...
    (Home Improvement)
    HotinAiken's Picture   HotinAiken    0 Comments   Comments

  • Home Depot Salesperson



    I am writing this to express my appreciation to the sales gentleman that helped us on the morning of Sat Jun 15 2013, on Aisle 9 of your store in Aiken. His name is Ralph Blackman. We even wanted to tip him, but he said that Home Depot employees do not accept tips. While another employee kept asking me "what do you mean" every time I asked a question, Mr. Ralph was kind and patiently helped me with all of my queries. You see, I have never installed an sprinkler system, did not have a clue how to do such a thing, with Home Depot's Mr. Ralph Blackman help I now have a... More...
    (Home Improvement)
    Pastoruri's Picture   Pastoruri    0 Comments   Comments

  • UNHAPPY WITH HOME DEPOT AND FLOORING....



    MY HUSBAND AND I ARE SO UNHAPPY WITH HOME DEPOT THAT WE DON'T KNOW WHERE TO BEGIN. WE PURCHASED A THOMASVILLE FLOORING THAT WE FIND OUT NOW THE WOOD IS EXTREMELY SOFT AND IF YOU USE "FUTON TYPE" FURNITURE IT IS ONLY WAY YOU WILL NOT GET DEEP INDENTS IN THE FLOOR.(WE HAVE PADS ON ALL THE LEGS AND TABLE) THE FLOOR IS EMBARASSNG. ALSO, NOTE IT IS USED IN A ROOM THAT MAYBE IS USED ONCE A WEEK. HOME DEPOT WILL DO NOTHING. CUSTOMERS, SHOP AT LOWES...... More...
    (Home Improvement)
    ROSANNET's Picture   ROSANNET    0 Comments   Comments

  • TrafficMaster Carpet Tiles Vendor Delay



    This ticket has been resolved or replied to by this company. I placed an order online over a week ago for carpet tiles and the order status is still listed as "being processed". After many email and phone call attempts to contact Home Depot about this issue, it is still not resolved. On the home depot website listing for the carpet tile item, it states that there is an additional 3 business days for order processing in addition to 3-5 days for shipping. I realize the shipping will take 3-5 business days, however I don't understand why the order processing has taken over 7 days and it still has not even shipped? Every time I contact... More...
    (Home Improvement)
    unsatisfied865's Picture   unsatisfied865    Read The Conversation   Read The Conversation

  • Home Depot San Antonio store at 410



    The return policy is lousy at home depot brought a canopy for my back yard and then it just tore so I decided to take it back. The process should be easy since it had warranty and only had it for a short period and the answer was to take it down during windy days really its stationary idiot The return managerr has only one thing on his mind to avoid customers from returning items. Took back a weedeater thats shows 3 years warranty on the box so I took it back for exchange and question was do you have a reciept and said no but look it up on my Home depot account that should give you a... More...
    (Home Improvement)
    snowball1's Picture   snowball1    0 Comments   Comments

  • Order Home Depot Patio Furniture and Wait, Wait, Wait.



    We ordered the Woodbury Patio Dining Set from Home Depot online on May 5. I contacted them via phone because we hadn't received an update regarding when the backorder would ship. The woman I spoke with on the phone could offer no information regarding when the table would ship. We then received an email two days later stating there was no information regarding our table. I specifically asked for an estimated date of when we should expect to see our table. Today is June 1st. I suggest never buying patio furniture from Home Depot online unless you enjoy waiting and poor customer service. More...
    (Furniture)
    tlehman123's Picture   tlehman123    0 Comments   Comments

  • Amazing Customer Service from Bryce Mcglone!



    HOME DEPOT: 3398 S Highland Drive Salt Lake City, UT 84106 Above and beyond Customer Service from a manager, Bryce Mcglone! Purchased a Brinkmann BBQ w/ conversion kit for natural gas hookup. Kit did not have "stop pins" for the process, Brinkmann just for got to add in the new model?? Bryce order right away along with new burners bc NG was not fully turning on the BBQ. That did not work- every- every time Bryce would personally call me and return calls promptly. He recommended calling a plumber to see if it was the NG pressure. Plumber "red-Tagged" the Brinkmann... More...
    (Home Improvement)
    danielle4050's Picture   danielle4050    0 Comments   Comments

  • LevelQuick RS



    On May 25, 2013, I used LevelQuick RS to level the area of an abandonded drain in my basement. Other than the mixing instructions, I followed all of the instructions, and levelling the area was a snap. The Home Depot Associate who assisted me with the purchase recommended using the following mixing tool: 010306950015 MIXER HDX 24" THINSET/GROUT MIXER. Although the directions on the bag say to use a 1/2 drill, the Home Depot Associate said it would be OK to use a 3/8 drill. This tool may have worked OK with a 3/8 drill if I would have slowly poured the LevelQuick powder into a... More...
    (Home Improvement)
    vvvvz0y8j's Picture   vvvvz0y8j    0 Comments   Comments

  • Bad experience



    I purchased replacements windows and they are designed with a gap at the bottom which allows small bugs to get in. When I complained I was told "Well this is how we designed them". With follow up conversations, they replaced the screens leaving a gap at the top allowing bugs to get in. They were suppose to come and inspect the problem, instead I received a strongly worded letter saying I better pay the balance on the windows and I never got resolution. I relented and shopped Home Depot in Huntersville NC, when I was recently shopping for a new kitchen. The salesman in the kitchen... More...
    (Home Improvement)
    Susancmmp's Picture   Susancmmp    0 Comments   Comments

  • Lousy Return Policy



    This incident happened earlier today at the South Brunswick (US Highway 1) New Jersey Home Depot location. I returned an Azalea plant which was purchased on May 14th (just 2 weeks ago) with my receipt in hand. There was no problem in returning item EXCEPT when I was asked for my driver license!! When I refused I was told it was company policy because MY PURCHASE WAS DONE WITH A GIFT CARD!! If I had made my purchase using cash or a credit card .... no I.D. or driver license would be needed. This does not make sense. I asked for the store manager who said nothing could be done. So, it... More...
    (Home Improvement)
    NACnj1234's Picture   NACnj1234    0 Comments   Comments

  • Kitchen cabinets@ home depot poor customer service



    Home Depot sells many things for both home and business,Ihave done business in both aspects.This time I spent over ten thousand dollars on kitchen cabinets only to get the color that I didn't want.This is a problem that could have been solved but none of the managers in the store had the foresite to return my constant calls.Poor managing will hurt the stores,just beware of making large purchacesat home depot.If you want appliances or cabinets go to a cabinet shop or an appliance store More...
    (Home Improvement)
    boomerich's Picture   boomerich    0 Comments   Comments

  • Missing Parts on riding lawn mower



    I ordered a Ariens riding lawn mower plus catcher bag on 4/17/13. I received the mower on 4/22/13. When I tried to assemble the steering wheel, I found that two parts were missing. I ordered the parts the same day and received only one part on May 9, 2013. I called customer service and was told that they would re-order the missing part and place an urgent request. Today is May 25, 2013 and I still have not received the part. I have received a bill and made a payment on a mower that I cannot use. According to the sales agreement I have 30 days to return the mower and of course that time... More...
    (Delivery Services)
    Jcork's Picture   Jcork    0 Comments   Comments

  • Home improvement from Home Depot in West Mifflin, Pa.



    We are in the process of having a kitchen installed from the Home Depot in West Mifflin Pa.So far they have told me and I quote my dry wall guys are so good they don't even need to sand. That was either a lie or a big mistake as my walls are so obvious where they floated in the joint compond it sickens me to look at it.They put in two lights that will not work and to move them 6 inches they want an additional $600.00.We ordered an island that wood substitute as a breakfast nook only when it was installed it is only 34" high instead of the 42" we asked for. We decided to... More...
    (Home Improvement)
    jspin499's Picture   jspin499    1 Comments   Comments

  • Wood Cedar Siding replacement on 2 sides of my house



    I inquired at the Home Depot store in Downers Grove if they had any contractors interested replacing the wood cedar siding on 2 sides of my house that was weather damaged and needed to be replaced. A person from Home Depot came out to inspect the house. We talked and he wanted to see if I was interested in doing new siding for the entire house. I told him I was not interested because it was more than I wanted to spend at this time although I kind of got the impression that was what he wanted because he repeatedly asked about siding the entire house. After looking over the wood he called... More...
    (Home Improvement)
    OMalley's Picture   OMalley    1 Comments   Comments

  • Countertop installation



    This review has been resolved or replied to by this company. I had cabinets installed and needed new countertops. I decided on home depot over marble.com because of the convenience of their credit card. I was told by 2 designers that from the time I purchased countertops to the time it would be installed would be 2-3 weeks. It will be 3 weeks tomorrow and still nobody has been out for even the measurements. Now I am looking at a total time of 5-7weeks!!!! This is a Huge inconvenience with having cardboard countertops and half a sink while waiting for them. If I was told this before hand I would have definetly gone with Marble.com....installed in 1... More...
    (Miscellaneous)
    Elenag's Picture   Elenag    1 Comments   Comments

  • Dont use them for installs!



    This review is not about the store, it is about Home Depots delivery/install department. I purchased a dishwasher on 5/5/13 and paid for Home Depot to deliver, install, and haul-away the old unit. The truck arrived as promised but then the problems started. These guys had ZERO interest in installing a dishwasher that day. First thing one of them did was look under the sink and say "yep, was afraid of that, those valves rust and break off. I'm not touching that valve". Ok, first thing is this valve is 4 years old and made of brass and stainless steel. Where does this dummy see... More...
    (Home Improvement)
    carllr's Picture   carllr    3 Comments   Comments

  • Website/Dryer warranty & delivery



    This review has been resolved or replied to by this company. Bought a dryer from homedepot.com online, got it delivered in good time the delivery men took it to my elderly parents home and quickly installed and left without even trying to turn it on to see if it worked. When my folks tried the dryer later it there was a bad burning electrical smell and the motor worked but not the heating part of the dryer. We called and got a replacement with the extended 5 year service plan, we got it in a few days all good so far. Until I tried to register the warranty with Home Depot . It took 2 days on the phone & web, we even went to the store in person... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    StopHomeDepotAbuse's Picture   StopHomeDepotAbuse    2 Comments   Comments

  • workers



    Hello i'm a high school student and like every year our teacher ask us to do a project and it's a big part of our grade.I decide to do fire tornado but i needed a lazy Susan and i saw online home depot had it. So i went and i ask works to help but they just told me what row i went but i couldn't find it. Then I asked another worker and They didn't know so i was getting frustrated but by chance I found this young lady who need gave up and helped me find it to the end, she did a great job her name was Andrea. THANK YOU FOR ALL YOUR HELP ANDREA!!and this was in 3363 Century... More...
    (Shopping, Chain Stores)
    Kirsten's Picture   Kirsten    1 Comments   Comments

  • Poor Customer Service at Montgomeryville, PA Home Depot



    Cashier held back an item and I didn't notice it missing until I got home. Called Customer Service asking them the reverse the charge. She located the item and told me to come back in for it. Since it was a $2.98 pack of rags I asked she just reverse the charge, I wasn't driving back over. She refused, even though this was a credit card transaction and she had the item in hand. Pure case of laziness. Easier for me to be out 3 bucks than for her to log in to a terminal. When I advised I'd complain online, she was still unmoved so Home Depot Montgomeryville: I hope it... More...
    (Home Improvement)
    mikeb1's Picture   mikeb1    1 Comments   Comments

  • Home Depot-Wood Flooring



    Do not purchase your wood flooring from Home Depot. Employees know nothing but will take your money only to find out the installers refuse to install due to a moisture issue, something the Home Depot employee knew about. Did they know or did they care to tell you which wood you could buy or that they would not sell you the wood because they could not guarantee the installation. No it is all about the money, two months later I have $1000 worth of wood sitting on my now concrete floor due to unacceptable customer service. Do your homework because they sure do not. More...
    (Home Improvement)
    ACS37's Picture   ACS37    0 Comments   Comments

  • in store pick up....never again!



    Wow, I normally go to Lowe's but they didn't have what I needed in their stores or online, so I was ultimately left with my last choice....Home Depot. I was quickly reminded why I never shop at this store!!!! So, I order this push cart online to be picked up in the store the next day. I show up today to the service counter and the guy looks more than miserable that he even woke up this morning. He didn't say anything other than, what's your name? I gave him my name, and he looks at me and says what are you picking up?, I said a push cart. So he turns around and goes... More...
    (Shopping, Chain Stores)
    ticklemepink125's Picture   ticklemepink125    0 Comments   Comments

  • Needed help selecting proper paint



    I was shopping at the Home Depot on MacArthur Blvd. in Santa Ana, CA earlier this week. I was looking for both the proper paint and helpful hints about stripping and repainting my front door. I was helped (and I do mean helped!) by both Dave Scott and Leon Remus in the Paint Dept. They were extremely knowledgeable and answered all my many questions in a very friendly manner. I think I'm generally considered a pain-in-the-butt but these two gentlemen never let on that they considered me as such. They gave me several options about the best way to do what I wanted to accomplish in a clear... More...
    (Home Improvement)
    systemic's Picture   systemic    0 Comments   Comments

  • Great Service



    This review has been resolved or replied to by this company. Saw Everett Bellamy today, he's the department supervisor at Home Depot in Glendale, California. FINALLY, I was greeted and informed by a polite, friendly, and KNOWLEDGEABLE person at Home Depot. I spend about 400 a month at Home Depot and I will now make this location my home store. More...
    (Home Improvement)
    msoutreach's Picture   msoutreach    1 Comments   Comments

  • Home Depot Kitchen Cabinets



    1 year ago come May 6 I ordered kitchen cabinets and counter top They are still not complete Its one screw up after another.The Home depot area installation mananger will not return my e-mails or phone calls ,It would have been faster to build the cabinets my self..I asked them to remove what they had done and give me a refund They won't do that. 1---cabinets late 2---cabinets installed wrong and damaged 3---counter top late 4---counter top installed but flawed 5---new counter top installed Damaged 6---can not het a hold of installer to remeasure counter top 7--No work being done on... More...
    (Home Improvement)
    ski332's Picture   ski332    0 Comments   Comments

  • Competiitors discount



    This review has been resolved or replied to by this company. I was today at Home Depot (West Palm Beach, Florida) and tried to redeem a competitors coupon at the register (associate assured me before stocking materials it works at HD) . But was told it doesn’t work anymore in Home Depot. Lost 2 hours, but wondering to whom they going to sell my staff (special size carpet and etc.). My advice – don’t trust their word it’s nothing. More...
    (Home Improvement)
    Ihtus's Picture   Ihtus    3 Comments   Comments

  • Great service



    Many thanks to Jason at Post Road Home Depot in Indy. I ordered a glass storm door online and what followed was confusion with an online employee over use of a gift card and a damaged door shipped directly to the store. Online employee was going to make me wait up to ten days to get my refund to reorder the same door, instead of just returning it for a replacement, and there were issues getting the credit card reinstated. Jason made some phone calls, took time, was patient with everyone, and resolved it to perfection. Terrific customer service, Jason! Home Depot is very lucky to have you! More...
    (Home Improvement)
    mdsheetz's Picture   mdsheetz    Read The Conversation   Read The Conversation

  • HOME DEPOT changes interest rate in Project Loan



    Back in September my wife applied for a project loan at the Home Depot and we were told that the interest rate would be at 7.99% for 84 months with 6 mo grace period to start paying the loan. Six months later, when the first payment is due we find out that the INTEREST RATE is at a STAGGERING 13.99%!! Unbelievable!! Talk about hooking and misleading a customer. My wife holds a Credit Score above 750 and we are very disappointed at the deceiving practices from Home Depot. This is the perfect way for a company to lose a customer for life. If Home Depot really cares about the customer they... More...
    (Home Improvement)
    Cachirulo's Picture   Cachirulo    2 Comments   Comments

  • False Advertising/Incorrect Information on their Website



    Purchased what I was told was a 'Walk in Whirlpool/Bubble Massage Tub'....after installation, found out that it is not a Whirlpool and doesn't have a heater like a whirlpool. Contacted Home Depot and Kohler, found that Home Depot had wrong specs on website, and that store rep went from those specs in misleading me to purchase tub. Wanted to exchange tub, but they didn't have another tub that would fit the space available at that time. Was told that when they found one, they would replace it. Home Depot Expedite Rep said that they weren't going to inconvenience... More...
    (Home Improvement)
    abewlife4us's Picture   abewlife4us    1 Comments   Comments

  • Home Depot - terrible service!



    Re: Store located at 20131 I-45 N, Spring, TX 77388 This evening my husband and I visited the store referenced above to purchase a pond pump and filter as an emergency replacement for a pump on our koi pond that failed this week. We parked our truck near the entrance to the garden area, because we have noticed that pond supplies are generally co-located near the garden center in most Home Depot stores. As soon as we parked our truck, and exited the vehicle, the person driving the store's "security golf cart" made an explicit dash towards us, and closely scrutinized us as... More...
    (Shopping, Chain Stores)
    BrrrrCold's Picture   BrrrrCold    0 Comments   Comments

  • Home Depot Attempts to Cheat Customers on the Account Statement



    Watch your Home Depot Account Statement Very carefully. The summary of account activity and the payment information are in big type. One would think that in order to avoid fees, one should pay for purchases plus a percentage of the promotional balance. But OH NO! In order to avoid fees and interest, you have to become a detective and go all the way down to the tiny type located to the left of the Save Stamps. Time, and Trees! You must pay that amount by the due date (even if it is more than the proportion of promotional balances that is due-amount owed by dividing the total by the... More...
    (Credit Cards, Finance, Banks)
    drdeb's Picture   drdeb    0 Comments   Comments

  • Morons in the tool rental shop



    My husband called th HD tool rental in advance to confirm they had a belt sander available. Didn't realize we needed to specifically inquire if it was working :-( 2 morons running the shop advise at arrival to the store, "oh, it's tagged out for service." They couldn't get thei lazy fannies off a stool to see if another location had "working" belt sander. Thanks HD, always love wasting an hour driving across town just to come up empty! More...
    (Home Improvement)
    Dogluvr9's Picture   Dogluvr9    0 Comments   Comments

  • Project loan stay away



    We did a Project loan for our windows. They said our interest rate would be 8.99 if we qualified. I assumed that meant qualified for the loan which we did and they never sent anything with the interest rate the place you can pay doesn't give you your interest rate. I assumed we had the 8.99 percent. They were also running a special 6 months no interest no payments. I paid anyway I had it down 200 dollars. Finally 6 months were up and the interest rate magically appeared on the online pay center. 23.99 percent!!! Not only that but they charged us interest. We were completely lied too.... More...
    (Credit Cards, Finance, Banks)
    lilmama's Picture   lilmama    0 Comments   Comments

  • Get your money then forget the customer



    I have had trouble with delivery from Home Depot twice. First time I was told a product would be here in 2 weeks. It was more than a week late. When I called to find out information, they would tell me whatever they thought I wanted to here - it will be here in 2 days - then in 2 days - it will be here on Friday, etc... I called Customer Service and they called the store and called me back and had the nerve to tell me it will be here on Friday. They would say anything to get me off the phone. Whether it was a lie or not. Just tell me when it will be here - 4 weeks - fine. I... More...
    (Delivery Services)
    HomeDepotisTerrible's Picture   HomeDepotisTerrible    0 Comments   Comments

  • Bad Extended Protection Plan Experience



    I bought 4 LG appliances, including a refrigerator, from Home Depot in League City, TX. After just over a year of use, the bottom of the plastic freezer bin busted out, so I tried to submit an online claim. After spending time registering all 4 appliances, the online system would not take my claim. So, I called the Home Depot Protection Plan folks and it became very clear to me they were looking to find any reason to deny my claim. At first the representative told me to call the manufacturer, athough the manufacturer warranty had already expired. Afterwards, she claimed Home Depot... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    GPaitl's Picture   GPaitl    Read The Conversation   Read The Conversation

  • HOME DEPOT EXTENDED PROTECTION PLAN FRAUD



    Home Depot does not stand behind their products. I bought 4 LG appliances, including a refrigerator, from Home Depot in League City, TX. After a year of use, the bottom of the plastic freezer bin busted out, so I tried to submit an online claim. After spending time registering all 4 appliances, the system would not take my claim. So, I called the Home Depot Protection Plan folks, who at first told me to call the manufacturer, athough the manufacturer warranty had already expired. Afterwards, they claimed they would not cover the basket, since the freezer still works and further claimed... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    GPaitl's Picture   GPaitl    0 Comments   Comments

  • Poor service; question of Marketing ethics



    Recently ordered a bathroom cabinet, paying full price -- not knowing it was other than a current product. Product arrive, but one of three mirrored doors was broken. Thinking it was a current product from a reputable manufacturer, I had my handyman continue to install it while I reported the break to HomeDepot. A few days later they informed me that the product was discontinued and that the manufacturer could not provide a replacement door. They told me to return the cabinet for credit. This would required me to pay my handyman again to uninstall it, and to pay him a third time to install... More...
    (Home Improvement)
    rochacha's Picture   rochacha    0 Comments   Comments

  • Theft by Home Depot delivery staff



    After getting a requested consultation visit from Home Depot's sales associate, on Nov 19 my wife purchased new kitchen appliances, granite counter tops and plumbing work for the kitchen and two baths. She was really excited to get a new kitchen in our small Melbourne, FL home. On Nov 27 we had appliances delivered from the $8,511 purchase at Home Depot in Melbourne. When I arrived home from work three hours later, I went to my den as I always do to take off my wedding band and put it in my leather watch case - the case is about the size of a fat loaf of bread. I was shocked when I... More...
    (Delivery Services)
    DRussell's Picture   DRussell    0 Comments   Comments

  • Fraud disclosure of private & personal information



    If you return items without a receipt then Home Depot requires ID. Home Depot then takes YOUR private / personal info off of your ID and gives it to a 3rd party WITHOUT your knowledge or authorization. 3rd party company then issues a rating and/or score against your ID re whether or not you are a return risk(?). The 3rd party is The Retail Equation, a sleazy back door credit bureau wanna-be. Better named The Retard Estimators, these clowns rate you as a return "risk" without a clue as to how much you you spend or how many people you bring to their client's store. When you... More...
    (Home Improvement)
    MaxEPad's Picture   MaxEPad    1 Comments   Comments

  • horrible service, misleading ingormation was giving by sales representative



    I was looking for a carpet for my bedroom. I came to a Home Depot store in NE Philadelphia. Found the carpet I liked and went to the floor department to set up a time for installation. I have been told by a sales rep that I ll have to buy a padding along with a carpet if I want to have it installed by tech from that store. I asked how much would it cost and ve been told that the cheapest one would be $67 per roll. I did my math and agreed to pay $35 measurement fee toward installation. Also, I ve been told that a guy from measurement department will come on Monday, around 4 pm. (I work till... More...
    (Home Improvement)
    MilaSapa's Picture   MilaSapa    0 Comments   Comments

  • Siding job inadequate



    To whom this may concern, On October 4th, 2012 my husband signed an agreement to have the front and side of our house sided, with the rest of the house to be completed in stages later on. The selling point for us was the salesman, Richard, his presentation and the expectation that the completed job would resemble the presentation. It didn%u2019t happen. Expecting a professional crew to show up and get started and finished in a timely manner. It didn%u2019t happen. Once the work commenced it was apparent that quality of work had no priority in the scheme of things, only an attitude of... More...
    (Home Improvement)
    garynorton's Picture   garynorton    0 Comments   Comments

  • carpet installation



    My mother needs carpet installed by Feb. 21st. She was directed to the carpet that was labeled '7 day installation guaranteed'. Upon paying they told her it would be 10-12 days. If it gets installed by then, there will be little time for this 80 year old woman to get her house back together before her guests arrive. Don't you hold your contractors to the the advertised terms? Is this false advertising? I'm sure there is some fine print somewhere, but the sales rep. was adamant that they had to install it in 7 days. If there was a chance it might not happen, we... More...
    (Home Improvement)
    disappointedFL's Picture   disappointedFL    Read The Conversation   Read The Conversation

  • 7 day guarantee not so!



    My 80 yr. old mother needed carpet installed for guests arriving in 3 weeks. The sales rep. directed us to the 7 day installation guaranteed carpet. He explained the 7 days started when she paid, after they came out and measured and gave her a quote. After paying, they told her it would be 10-12 days. So this isn't bad, but it won't be done until the day her guests arrive . . . maybe. The 7 day installation signs should be removed from the display and the sales rep. should never tell you 'they have to install it in 7 days', especially if no one enforces it. More...
    (Home Improvement)
    disappointedFL's Picture   disappointedFL    0 Comments   Comments

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Masshole says: (3 months ago)
 0
How do they justify charging $8.00 for a qt of mineral spirits and $16 for a gal
ie The Assoc. didn't know what it was and the customer rep. didn't understand the complaint.
The company's policy: use cheap labor and try to fleese a customer



Bamawife says: (6 months ago)
 0
We bought a brand new high end microwave from Home Dept online and paid an extra $100 to have it INSTALLED above the oven in place of the range hood. They had no problem getting all our payment and making it very clear when THEY were available for the installation. I took off work, cleared everything off my counters and inside my upper cabinets and when "Home Depot" arrived, it turned out to be some local delivery boy from a place I had never even heard of. Our house is barely a year old. Contractors built hundreds of new homes after an F5 tornado destroyed much of the city last year, so the house we moved into a month ago is all brand new beautiful wiring, all hardwired and ready for any kitchen appliances we put in. We had somebody else install a new washer and dryer in about ten minutes who told us he hasn't seen such well-organized professional wiring like this in a long time! The delivery boy looked at our outlet, which had a closed switchcover plate on it, and said they don't install "hardwired" appliances. We now need to call an electrician, have them install a new box, then we can call Home Depot back and they can return and install the microwave. We were told when we bought it that the "professionals" could install ANYTHING. The HD manager said if we bought it in the store, they would have told us in person what we needed in our house. Yeah, I bet! The in store guys are even worse--they don't know anything and would say ANYTHING to make that sale. This happened TODAY! Now I'm getting the run-around about our delivery fee we paid, trying to find an electrician on a Friday afternoon who can't get here until Monday, I've got a huge microwave in a box in the middle of the kitchen floor, and all my plates and dishware and glasses are stacked up on the dining room table for the rest of the weekend! All we wanted was some microwave popcorn and thanks to the idiots at Home Depot, we have a huge mess, a HUGE expense, and a nice microwave that keeps getting more and more expensive! We will never shop Home Depot again!



Robocook says: (7 months ago)
 0
I want to let you know about an exceptional employee. His name is Richard. Very pleasant, polite and also important - he knew where I could find some very obscure items. He works at the Brockton, Ma store. I cannot say enough good things about him. You are very lucky to have him as an employee!



tulare says: (8 months ago)
 0
Don't trust what the people on the phone tell you. They must see a different list than you and I, or the people the put in the stores. Was told they have an item, then they store says they dont, but they do have similar but more expensive. Call back the support people and they toss a whole new story. If you have to go to home depot, and I advise against it if at all possible, while you are walking around trying to find what you need, they will provide an employee to keep you company. Employees dont know where anything is either, but the company going from aisle to aisle is nice. The less competition there is, the worse home depot gets. avoid it at all costs, they will rip you if your guard is down.



kkaannee says: (1 year ago)
 0
Hello People, I am looking to stage a protest in front of a home Depo store . Who's in.......... Please e-mail me @ jc776@comcast.net



nessuno says: (1 year ago)
 0
Home depot sells to much junk made in china all tools ,hardwear.electrical nothing is made in usa



cicchelli says: (2 years ago)
 0
Never use Homedepot... their service sucks and they are expensive by the way.
I live in New York and they sent me a company called Preferred Contractors from New Jersey run by a guy call Frank Grieco... nice guy but my kitchen isn't finished even I paid it 10 months ago. I had to not let them work anymore and have a couple of bosses from Homedepot to come and see the terrible work they've done. still 40 days after that I'm still waiting for answer and calls... and basically been treated properly as a good paying costumer.
I will never use them again and never recommend them for anything at all. This people are hopeless.
Carlos Cicchelli, New York City



flemish5 says: (2 years ago)
 0
Flemish 5 says Sept. 19, 2011 at appox. 2:30pm

I was in San Marcos, CA. and it was hot and the first place I saw with shade was in back of the Home Depot store. As I drove into the back I did not notice any signs saying no parking or stay out of this area. I did notice signs on the doors that said stay clear swinging doors. I did notice ther was yellow post on each side of every door opening. I was clearly away from any door opening. I was resting for about 10 minutes and a lady came up to me and said that the security will be making its rounds and they would not be happy with me being here. I did not know who this lady was and she was not in any home depot attire or apron, so I just told my self if the security does come I will move. In about 10 more minutes this guy comes up to my window and yells at me, and tells me I had 30 seconds to move my car or he was going to call the police. I told him call the police, I said I did not see any signs that say no parking or do not enter this area. Then he yelled at me again and said it was up on a pole near a bunch of pallets and outside displays. I am sorry but if you want someone to see the signs, make them more visable or put them on the walls of the building. I told him I did not need to see the sign. Then for the third time he yelled at me again and said I was told three times to move. This guy was a donkies behind. I told him that he was just that and the lady that had told me in the first place never introduce who she was and she did not have any home depot attire on. And then I told him that he was only the second person who ordered me to move. Then he said lets start over. I said that would be a good idea. He said that I was not suppose to be back here and that I needed to move. I said ok. I watch as he went in back of my car and started writing something down, probably my lisense plate number. All this guy or the lady needed to do is be a little more pleasant. I felt like I was treated like a bum or a teenager in trouble, I am 52 years old. This guy is lucky I was not a lose cannon or some mental case or he may have gotten his donkies behind kicked, hard. I just want to write this and hope someone takes head to what happened. To many times people jump to conclusions and it will work against them. I was in the wrong for being there, although it did not deserve the turn of events that took place. I do not wish to ever shop at home depot again and I will tell this story to many people I know. What is the formula for loosing customers, 2 percent die, 10 percent find a better price, 86 percent are lost because they had a bad experience. We are in troubled times and it does not seem like it will get economically better any time soon. There are plenty of other stores like home depot to shop at. Maybe this guy had a chronic pain, I do not know what it was, but maybe as big as home depot is they need to have lessons on how to treat this type of situation. And why did home depot pull all there HR employees out of the stores?



sacornel says: (2 years ago)
 0
I ordered a garage opener from HD and the guy they sent out was fantastic. I've had one bad experience in the past so it's only fair to give them a positive review when it's deserved.



sacornel says: (2 years ago)
 0
I paid for HD to measure for a new exterior door. Their staff said I could keep the measurements if I decided not to use their installation services.

The installer showed up early (when I wasn't home) to measure the door, but he measured for a security door instead. I went back to HD for my money back because they didn't measure for the proper door. HD gave me the run-around and didn't refund my money until the next day. HD also said that they DON'T provide you with the measurements. I find it ridiculous that I paid someone to measure a door (even if it was the wrong one) and I don't get the measurements.

I found a contractor that will install the door for 100 less than HD. Never again will I use their services.



Clarias says: (3 years ago)
 0
I went to the Home Depot in Red Bluff CA to buy a small metal storage unit. Small though it was it was very heavy. I asked for help 3 times to load it on a dolly from a shelf but no one came. I wheeled it up to the front and payed for it. I asked for help to load it into my truck. Three more times I was told someone was on the way. No one came. I finally told the ladies at the checkout counter that I would wait by my truck. It was parked right in front of the store. After another 30 minutes and two more assurances that someone was on the way I had to load it on the truck myself. I spend two days layed up with a sore back because Home Depot would not help me.



neithat says: (3 years ago)
 0
I would like to start out with the fact that I am talking about a corporate account, well three of them actually. We have three corporate accounts, and we spend close to $40,000.00 per year per account. We recently chose to close all three due to horrible customer service. We bought a refrigerator with icemaker. It was delivered, but no one would hook up the icemaker. Not a problem we did. Did I mention we have hooked up icemakers several times? Would not produce any ice, we tested the line, not a problem with water flow. We called our store in Gainesville TX who referred us to GE. They sent a repairman who could not fix the problem and they replaced the refrigerator within a few days. Brought us same model and again icemaker would not produce ice. We assume it is a defect with that particular model so we decide to upgrade. I was treated very poorly by Top Sales Rep. He told me that it was due to the water pressure in the lines and I needed to test the lines. At this point we have done this several times. We were also told that the refrigerator needed to be at least 12 inches from the wall in the back. I was told that I would have to pay in full for the new refrigerator before they ordered it and would have to wait until it came in to get the credit on the defective refrigerator. I had already been preapproved by a manager to simply come pick out the replacement model. This is after I left a minimum of 5 messages with the Top Sales Rep to give the salesman who sold us the first one and who was helpful in getting it exchanged. Needless to say I never heard from the original sales rep. My boss called and was told she would receive call back within minutes. They did not call us back so 30 minutes later she called them to cancel the order, we would buy one from a mom and pop store in town. Next morning we get a call from Home Depot demanding to know when they could pick up the refrigerator, at this point we had not been credited. The rep was rude to my boss and demanded that she come in to get the credit. My boss explained that was not a good idea due to the fact that this had made her pretty angry and she did not want to take it out on them. Needless to say, we talked to someone online and called corporate. We had 4 different managers call us and try to give us either the upgrade free or a free refrigerator. We did not want to get something for free. We wanted to be treated with respect and that is something that did not happen. We simply chose to do business with someone besides Home Depot and have since eliminated our accounts. The mom and pop store where we bought our replacement brought us out a similar model by Maytag and hooked up everything. We have already gotten more ice in one day than we did in a week with the two from Home Depot.



Byebyelove says: (3 years ago)
 -1
Everyone of you customers that come in home depot to belittle the employees or to even complain about the smallest things or to even act as if you knew how it is to be in our shoes. Some of you come in disrespecting us, and demanding good customer service after the fact. You go online complaining then costing people their jobs, cause you didn't get the respect that you demanded. I feel bad for all the employees who work this company, and put up with disrespectfull and ungrateful customers. I won't be surprise if one employee goes physco and starts shooting you customers cause all you wan to do is complain. So write down your complaints but don't be surprised if someone will go mad.



eoanna says: (3 years ago)
 0
i purchased a vanity with a marble top at the home depot on hanley road in st louis, missouri-when i got it home and checked it, the top was cracked--i called the store on friday night at 8:00pm and talked to a manager whose name is renato--he was very pleasant and told me to bring it in to exchange--when i explained that i was a senior and that was difficult for me, he said that he would get an exchanger to our house--the next morning, sat, he himself came to take care of it--he is terrific, a real asset for home depot



Pitts says: (3 years ago)
 0
I am renovating a house in Delaware but am at home in St. Petersburg Florida for the winter.
Betty Gold at the 22nd Ave store has been so helpful, she writes sku # and product discriptions for my DE.contractor. She always does it with a smile and say's now if that does not work come back and we will work out something else. She is knowledgable and an asset to your company.



newmanre says: (4 years ago)
 0
Dover NJ Home Depot Needs People Skills Training in Customer Service:

Here is a letter I sent into home depot via the online method...

I would like to launch a complaint about the store in Dover, NJ. (Rockaway Area) A few weeks ago I had gone into the store to purchase custom closet doors for my bf. Because of how long we waited they knocked 50$ off of the price. The day before yesterday we found out by calling the store that the doors were discontinued. So last night we went to the store to get the money back for the doors. We were greeted by an aggressive woman who had no business working in customer service as she did not want to help customers. Finally a person above her made her help us. She was grumpy and failed to mention that if she was crediting my debit card back it could hold up the money being put back onto my card by 48 hours to two weeks. This morning when I called she was not happy to hear back from me. I had gone into my bank account and noticed the money had not been credited back to my bank account. While I had purchased the doors etc under my bf's name we ran it all through my credit card. When I started asking her questions about it she was short and rude. She stated she would be looking into it and not realizing she hadn't hung up the phone said "What the hell is this lady's problem" in a nasty tone. I called the store back and did not receive much extra help in resolving this issue. I tried to speak with a manager named Dan on the phone who while sympathetic was trying to put blame on me for not asking how long it would take for the money to come into my account. So now, my money is tied up, I can't get what I had started out to, and they didn't care how this was an inconvenience. We have been spending money there non stop lately as we are doing a lot of work on the house. Please help me learn what can be done to solve this. Its christmas time and I'm out money that I need because of your people. I'm also insulted and can't believe how people who are in customer service supposed to represent your company treat people.



homedepot100 says: (4 years ago)
 0
h



shadowboxer1 says: (4 years ago)
 -1
This morning my wife and I visited your Wintson Churchill, Milton location looking for three things: hiding screen door for our patio doors, hardwood flooring, and project ideas for storing computer books. We entered the area displaying patio doors where a woman in Home Depot garb was on the phone. We waited looking at some merchandise she then finishedhercall and proceeded to ignore us. I then went overto her and explained our needs regarding a scrren door she then led us to the area concerned handed my wife a brochure and proceded to talk onlydirectly to my wife, who, at this point hadn't even asked her any questions. I feel that this woman maybe is taking her feminist roots to an extreme and I then left your store and went to where I was immediately addressed by a sales person I made mypurchases and left without incident. There gain of a customer your loss. Maybe you should teach your employees customer relations



cycle3man says: (4 years ago)
 0
To the management of the Westbury NY Store: I found floor man John to be very patient, polite, and helpful in helping me solve a number of problems.



cycle3man says: (4 years ago)
 0
To the management of the Westbury NY Store: I found floor man Andres to be very patient, polite, and helpful in helping me solve a number of problems.



kaziovc says: (4 years ago)
 0
bought a garage door with installation. instead of the fancy trim I asked for the door lock which was included in the price. no one knows anything about the lock. cannot get anyone to come back. this is a high crime area and there are many tools in this garage with no lock. I want the door removed so I can buy from a company that will provide what they wrote on the contract.



aquino says: (4 years ago)
 0
I had hurracane shutters installed thrue home depot ,I was never told there was a dead line to subbmit to my safe florida home so that i would get $3400.00 back from my safe fl. home .I never got nothing back.to top it off i was told it would go into home depot credit card interest free for a year,instead they gave me 6 months im still fighting. be aware



brother says: (4 years ago)
 0
your guy "Armando" is a total rude person. Not only to me but to people on the phone. Home Depot Flagstaff AZ I will never go back because of this guy.



romero89 says: (4 years ago)
 0
today i went to the home depot in lewisville, texas. I was help by "Mercy", i had the best help with everything that i needed. "Mercy"-that is the lady's name that help me on everything-she was really nice, polite, and help me understand everything that i didn't understand without gettin mad at me-she was really patient. "Mercy" works at the store in Lewisville, Texas-she did a wanderful job helping me out. Thank you Mercy.



ohioguy621 says: (5 years ago)
 0
Not Enough Help in Store



ohioguy621 says: (5 years ago)
 0
Not Enough Help in Store......gheeze



ohioguy621 says: (5 years ago)
 0
I think Home Depot does not have enough people working in the stores. I'm always looking for someone to come help me and takes me average of about 10 minutes until I find a guy that's not busy. Usually I have to hunt somebody down to help me. Isn't it supposed to be the other way around? Never shop in Akron or Canton, Ohio's Home Depots. I do not like Home Depot anymore because of their customer help inside the stores is louzy.




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