Home Depot Reviews and Complaints

The Home Depot is the largest home improvement retailer in the United States, ahead of rival Lowe's, and the second-largest general retailer in the United States, behind only Wal-Mart.

Submit Your Free Complaint, Question Or Review To A Business



Home Depot Reviews

Subscribe Subscribe: RSS 2.0 - Atom 1.0
  • Area Carpet cut to order and bound



    I ordered a 9 X 12ft rug back on 2/815 and wanted it in my home before company arrived on 3/7/15. Well it has been a case of monkeys and footballs and still no rug. Every call to inquire resulted in mis-information and no one until today ( I called the corporate office for customer service) could tell me what is going on. Seems they have a vendor that delivers such items that cant seem to get their act together. Hopefully HD will come up with a solution to keep me as a long standing customer. I've spent thousands over the years. Lowes is my next choice if not delivered next Tuesday as... More...
    (Home Improvement)
    RRehak's Picture   RRehak    0 Comments   Comments
  • delivery fail



    We bought all new appliances that were scheduled to be delivered today. My husband took off work to get the delivery. He also removed the counter top (to prepare for them to bring in the appliances) and moved our old refrigerator to the living room, etc. Even though my husband gave them our new address twice, they showed up at our old house. Fortunately, our old house is less than five minutes away, so we didn't think it was that big of a deal. However, instead of just coming to the right address, they told us it would have to wait two more days. It is really frustrating and my house... More...
    (Home Improvement)
    tmoore's Picture   tmoore    0 Comments   Comments
  • Home Depot online



    I ordered a vaccuum attachment online (homedepot.ca) on Monday- was listed as in stock. When I received my confirmation email it stated that the product was on back order. So I called the customer service line to cancel the order Tuesday, the person I spoke to also said that they were not showing anything in stock. He said the order would be cancelled and I ordered from somewhere else (had it and for cheaper). Today (Wednesday) a full 24 hours later I receive an emailed receipt and shipment notification. Again, I call customer service. I have to bring the product to a store when I receive... More...
    (Miscellaneous)
    Andispa's Picture   Andispa    0 Comments   Comments
  • FLOORING FROM HOME DEPOT



    Ordered carpet and ceramic tile from the home depot in West Bend Wi, the first to install was the ceramic tile, individual laying the ceramic tile reused my old cord-around and removed some and took with him. I paid for new cord-around to be installed but that wasn't done. Home Depot blamed the sub-contractor (Crew 2) and Crew 2 blamed home depot. over a week later the same installer came to the house to install the cord-around and began yelling at me saying he is not a crook and that he is losing money coming out to the house to do this small job. He said I only paid 26 dollars... More...
    (Home Improvement)
    jimjim30's Picture   jimjim30    0 Comments   Comments
  • Flooring installation



    I bought special order wood laminate flooring for my home from Home Depot in Fort Smith, Ar., They came and measured, ordered, and scheduled installation by a company in Northwest Arkansas named Romanoff Renovation's. Everything acceptable up to this point. After install done the installer applied grey duct tape to all the threshold's in the two room's and instructed me to remove the duct tape in 24 hours, hence the problem began, duct tape impossible to remove and then left all the duct tape adhesive. I contacted Romanoff Renovation's and he promptly sent the same... More...
    (Home Improvement)
    Ladyhope's Picture   Ladyhope    0 Comments   Comments
  • FAULTY HOME DEPOT GIFT CARDS



    RECEIVED $200 HOME DEPOT GIFT CARD ON 1/23/15. CARD # AND PIN REMOVED WHEN THE SILVER STRIP WAS REMOVED. STILL WAITING FOR REFUND - IT IS NOW 2/4/15. MY FAMILY AND FRIENDS ALWAYS BUY HOME DEPOT GIFT CARDS AS GIFTS - I WILL NEVER BUY AGAIN AND WILL ALERT THEM TO DO THE SAME. A CREDIT SHOULD BE ISSUED IMMEDIATELY. I WAS TOLD IT IS A CORPORATE ISSUE. VERY BAD POLICY. STORE HAS MY $200 AND I DONT. More...
    (Miscellaneous)
    TERRIBLECARD's Picture   TERRIBLECARD    1 Comments   Comments
  • home depo battleground greensboro nc



    Lovely selection of shower doors in bronze that I needed, however, poor communication from staff. Was told on Friday that order was in the store but because it has to be processed in, it would be best if I waited until the next day to pick up. On Saturday I called to verify that order was there and processed. Upon verification I proceeded to have it picked up and have contractor scheduled to install once it was picked up. After delivery guy arrived to pick up doors, home depot informs him that doors are is in Greensboro warehouse but not in that store. This is very frustrating and very... More...
    (Home Improvement)
    viucky's Picture   viucky    0 Comments   Comments
  • Home Depot Ordering and Install Service



    A disaster top to bottom. Ordered an exterior door in October 2014 and as of Mid-January, still no door. We paid for the measuring service which the Bothell Home Depot then didn't read resulting in the door arriving at our house completely backwards (took the day off work for this). Promised follow-up phone calls never occurred. Subsequent calls to me gave incorrect ETZ information. Door finally arrived and install was set for today...mom and pop company they used to install the door broke down somewhere and hence no door AGAIN... this store has provided terrible service and will not... More...
    (Home Improvement)
    michewi's Picture   michewi    0 Comments   Comments
  • Washer and dryer fiasco



    First week of December 2014 I order on Internet a washer and dryer. They are supposed to deliver a week later, the day of delivery I get a phone call giving me a time. They then call back and tell me they can not deliver because one of the machines is broken. I call and email Home Depot asking them not to deliver before the 7th of January as I am going on vacation. They deliver anyway WITHOUT my approval on the 5th of January. My mother lives in the same building so security call her, she goes down to my apartment and when they unpack, we find out that the internet sales person sold me a... More...
    (Shopping, Chain Stores)
    vanessaelia's Picture   vanessaelia    0 Comments   Comments
  • Counter top delivery and installation



    There were a couple of issues.. 1. Home Depot subcontracted job to http://www.cicounters.com/ 2. CIC delivered granite which is not same quality as I saw in picture (ugly yellow stains all over) 3. CIC measured kitchen by laser, no measuring tape and ended up cutting stone in wrong size. As a result, my stobe woundn't fit so we need to scrape wall 4. CIC made so many scratches and dents on the floor but after 2 months from installation, they still hasn't come back to fix them 5. I complained 2-4 to Home Depot (Zanira Vasquez at 59th street, Manhattan, New York) but no response... More...
    (Home Improvement)
    kittylala314's Picture   kittylala314    0 Comments   Comments
  • blinds



    I purchased blinds for 2 room, after 2 weeks I received a call for apt to install. when the installer came he had only 1 rooms and not the 2nd room, after spending several hours 3rd party accepted the error and I had to wait one more week before some one can come back, to make the long store short the company had to give the apt that was convenient to them and not me. if that was not enough I received confirmation from home depot that it will be done between 10 to 1. so I scheduled my work around that time frame, day before the installation I get a call saying that the tech will be coming... More...
    (Home Improvement)
    yemenidjian's Picture   yemenidjian    0 Comments   Comments
  • Home Depot Cabinet Refacing



    I had a very good experience with Home Depot cabinet refacing. A representative came to me, I selected what I wanted, and I was given the price. A contractor came out promptly to do the job. He was very nice, and did the job quickly and well. I liked that the price was already worked out ahead of time and I did not have to worry about extra expenses popping up. More...
    (Home Improvement)
    Alana2's Picture   Alana2    0 Comments   Comments
  • bought dishwasher then returned cause of bad customer service



    I have spent $15000 withiin 6 months. I just bought a $800.00 dishwasher i wanted it delivered to my house then I realized I cant be there so I called the number on my receipt and told them I wanted them to deliver it to the store so my husband could pick it up. She told me I would have to get permission to deliver it to the store. REALLY?? PERMISSION TO DELIVER TO A STORE WHERE I BOUGHT IT?? ....OK...so I called the store to get Permission....as im am telling the lady what I need she cuts me off and puts me on hold with loud music...as im holding my cell away from my ear I held....and... More...
    (Home Improvement)
    jdjanet69's Picture   jdjanet69    0 Comments   Comments
  • Home Depot Entry Door Order Botched at all Levels



    We ordered a custom front door from the Home Depot Laguna Niguel on La Paz, requesting a measure, delivery and installation. We were told the door would take about a month and would be installed within a week of it arriving at the store. About 1 month later, a call from custom doors: "our door is in and ready for pick-up!" I reply that the installers should be picking it up. Home Depot says that installation was not part of our order. I go to the store, find out I still need to pay for installation, (so I do it on the spot), but now we have to wait 3 weeks for installation. 3... More...
    (Home Improvement)
  • Dishwasher never delivered



    We paid for a dishwasher and installation on 12/14/14 to be delivered before Christmas. The delivery date was 12/22/14. On 12/21/14, we were given a 4 hour window for delivery, so my wife waited at home on that day for the dishwasher, and they never arrived. Half an hour outside of the delivery window, the driver called and said that they could not deliver it because they needed a smaller truck and our driveway was too small (had they delivered it within the allotted time frame, they could have parked right in front of our house, but parking access is restricted in the evenings). They... More...
    (Home Improvement)
    tomasgahan's Picture   tomasgahan    0 Comments   Comments
  • Caution: Home Depot selling returned Items.



    I bought a stand to mount a TV to the wall right after Christmas. It wasn't till I got home I realized that the box had been re-tapped shut. When I opened the box the pieces were all over the place. The 4 main brackets were missing. Then when I took back the item because I bought the stand partially with a gift card they would not return my full amount. They wanted to give me a store credit. At that point since I had already traveled 25 miles on the return I was in no mode to buy anything else there. Finally I had to take the partial store card credit. I have had much better experience... More...
    (Home Improvement)
    bobwest2012's Picture   bobwest2012    0 Comments   Comments
  • Masterbath is Junk



    We purchased a number items for our bathroom (manufactured by MasterBath) from Home Depot. The medicine cabinet with mirror was a piece of trash. After I installed it the mirror fell out. Their screws holding the mirror in did not screw into wood. Fortunately I caught the mirror. When I returned it to Home Depot they tried to charge me a restocking fee since this was a special order item. They didn't after I told them I wasn't paying a restocking fee for something that had errors in manufacturing. I then purchased a mirror and separate medicine cabinet again from Home Depot... More...
    (Home Improvement)
    jbradford7's Picture   jbradford7    0 Comments   Comments
  • Want to feel like a thief buy a big box from Home depot



    I went into Home depot to purchase a safe for my father in law. I grabbed a cart and proceed to grab the safe by the straps and put it on the cart. I bring the safe up to the cashier to pay for the item. The cashier comes over without saying a word and proceeds to break open the box. I asked what was she doing and that it was a gift and needed the box in tact. She proceeds to cut open the box and says that she is just making sure everything was in the box. I replied with the box is sealed shut why wouldn't it be and that I needed the straps since the safe is quite large and heavy to... More...
    (Shopping, Chain Stores)
    Baxlash04's Picture   Baxlash04    0 Comments   Comments
  • Doors Installation



    We bought 3 doors from Home depot in August 2014,they made a mistake in one of the doors and told us we have to wait for the inspection until all the doors were installed , after expending almost 2 months with the doors without paint and not finished ( thanksgivings my birthday and may husband birthday) yesterday they finally installed the third door and today the inspector came surprise they didn't pass, NEVER again the service is terrible More...
    (Home Improvement)
    moctavio's Picture   moctavio    0 Comments   Comments
  • Flooring installation time frames



    I don't understand why outside flooring companies can give me a date and time frame weeks or months in advance, yet Home Depot contracts with someone who won't call you until the MORNING OF - only to tell you they will be there SOMETIME between 11 am and 3 pm!!! Really? I could have worked an entire day of work! You made me take off vacation because most people can't just choose when to come and go at work, so that you could tell me you may not be there til 3? Ridiculous! From now on we will be using an outside flooring company and there'd better not be any confusion... More...
    (Home Improvement)
    Jen8790's Picture   Jen8790    0 Comments   Comments
  • Veterans discount policy change



    Change in Policy for Veterans. This is a slap in the face for those that served their country in places such as Vietnam. Nothing a human should have to go through but yet not important enough to qualify for a Home Depot discount. Drove to Lowe's and had no problem with their policy. They were very happy to have our business. It may be to Home Depot's advantage to rethink their policy before they lose more customers. More...
    (Home Improvement)
    birddog1's Picture   birddog1    1 Comments   Comments
  • Never use Home Depot for major home systems



    I used Home Depot in Glastonbury Ct, for a free HVAC consultation, proposed full system replacement/ installation of a brand new Trane XV80, 2 stage variable speed blower system and 16 SEER 2 ton air compressor. The entire installation is flawed. The system is not working properly. Instead of providing energy efficiencies they have made alterations to the Trane factory delivered contents that actually increased both gas and electric consumption and introduced health issues because they cut a large opening in the blower housing. To add insult to injury Home Depot Corporate Customer Service... More...
    (Home Improvement)
  • ABOVE AND BEYOND THE CALL :EXTRAORDINARY CUSTOMER SERVECE



    A couple of weeks ago i entered this Home Depot for the first time in Roswell Ga (usually i go to another location) and was in awe of the customer service I received .Immediately i was greeted and asked if i needed help from a young man named Quinion Miller. He was pulling a heavy utility cart with some supplies on it. i told him my purpose for being in the store and he listened intently but i was not very thorough in explaining. So he motioned another coworker to take the cart and he invited me to go to a desk where he pulled up on the computer what i was trying to inquire about.1st step... More...
    (Miscellaneous)
    Philamenia's Picture   Philamenia    0 Comments   Comments
  • Home Depot IT issues caused acct overdraft. Charged me twice.



    I had a fairly large purchase at Home Depot on Oct 30th. Was informed that Home Depot was having IT issues & indeed they were. I paid for my materials with my debit card. I ck'd my account a few minutes after I left Home Depot & their system had charged my acct twice, 3 minutes apart. I immediately called my credit union & they told me to call Home Depot. I did & was told that the 2nd transaction was voided on their end. Long story short, my acct was overdrawn for 4 days, credit union pulled money from my savings to cover other transactions I had made. I was not a happy... More...
    (Credit Cards, Finance, Banks)
    grannyjan520's Picture   grannyjan520    0 Comments   Comments
  • customer assistance for furniture



    I am super happy when I walked in at the cutler ridge home depot, everyone was nice and the store looked amazing. I went inside garden and there was one customer that was super helpful, her name is Yarisma Mercedes, she helped me out to pick the right furniture for me, and till this day my furniture is still looking good all thanks to her, really made my day ! thank you for everything. More...
    (Furniture)
    LiuNan's Picture   LiuNan    0 Comments   Comments
  • The Perfect Water Technologies - Best purchase of the year



    My husband and I recently purchased a home in Northern New York. It has a well, and as much as I don't mind having a well, I didn't care for the quality of the water. It smelled and tinted the tub and toilet orange, and it was great icy cold but the taste, had me running for bottled water. My husband did a lot or research and purchased this system. I couldn't be happier. We've been using the system over the past couple of weeks and both agree it is worth the expense! Installation only took a couple of hours and the difference in the water is remarkable. The smell is... More...
    (Home Improvement)
    ABertrand's Picture   ABertrand    0 Comments   Comments
  • Bait and Swithc Advertsing Laminate Floor Installation Offer



    I purchased over $4000 in laminate flooring from Home Depot on Sept 30, 2014. it was the last day of a $497.00 installation special offer of 1,000 sq feet installed at one price of $497.00 I asked to have the lower level of my home installed with new laminate flooring. When I looked at my invoice- Home Depot actually charged me ...get this..... $1817.98 for the laminate install. This large difference was listed as molding and transition piece installation. Really? They up charged me this much money to install the trim pieces? Isn't trim part of a floor install? How astonishing!... More...
    (Advertising)
    KristenG's Picture   KristenG    0 Comments   Comments
  • Home Depot Installation Services Kitchen Re-facing



    DO NOT use these guys for anything, and I mean there is no way you couldn't get a better result going anywhere else. I signed up to do kitchen cabinet refacing with Home Depot Installation Services six months ago and the job is still not done. What attracted me was a reputable place and two year no interest on the Home Depot credit card and 5 year warranty on workmanship. I will have easily given up all that for a competent outfit to do the job. I'm going to write the Cons of not going with these guys, and to be fair I wanted to write some Pros, but I can't think of ANY.... More...
    (Home Improvement)
    JohnSC's Picture   JohnSC    0 Comments   Comments
  • paint department employee port charlotte fl



    recently purchased a 1/4 sheet sander for front door (composite). It worked great so went back to purchase a gallon of dark orange enamel paint with primer because I only wanted to do 1 or 2 coats. I get it all taped & ready & start painting & it was like water (behr). I knew right away it didn't have primer in it because it is always much thicker but had already started so I continued & continued & am ready for the sixth (6th) coat to cover. DO YOURSELF A FAVOR & BUY YOUR PAINT FROM A REAL PAINT STORE!!!!! More...
    (Shopping, Chain Stores)
    gary9418's Picture   gary9418    0 Comments   Comments
  • Custom Windows



    We had specifically asked for 2, big 5 ft. round picture windows that would go in our bathroom by our jacuzzi tub that you could see out but not see in. 3 different people helped us by putting in the information into the Home Depot system. I believe they got stuck on what company to order round windows from and then forgot or something that we wanted one sided glass windows. We are now finding out that our windows are going to be the kind of glass you can't see out or in and that we are out of luck. The people who put the order in are not admitting to messing up and are telling us that... More...
    (Home Improvement)
  • Credit Card Fraud



    I used my debit card, last week, at Home Depot, Somerville. My checking account has been charged $197.93, Customer care informed me it's not their problem, it's my bank's. Great Customer Service! Thanks for making me feel so secure. Thanks for fixing the situation for the consumer. By the way, I will be cancelling my Home Depot credit card. More...
    (Legal Services)
    timeless30's Picture   timeless30    0 Comments   Comments
  • HOME DEPOT does not honor carpet warranty



    I purchased 2 years ago Martha Stewart Living Mount Vernon Carpet (for $6,000). After 6 months it looked like it had been in the house for 20 years (note we do not allow shoes in the house, or eating outside the kitchen). We have spent the last 2 years trying to get Home Depot to make it right. They sent 2 inspectors who they pay (a little self serving, don't you think?) They also sent the assistant manager of the store who agreed with us and told us "we buy a lot of carpet from Shaw, we will make this right". It looked old, stained, and worn. They did not make it right.... More...
    (Home Improvement)
  • Project Loan - Not What it Seems -- Do Not Do Not Use This Loan!!!!!



    We applied for the Home Depot Project Loan and was told it was interest free with no payments for 6 months. We received our loan paperwork and were charged the interest as part of the amortized loan. THIS WAS NOT DISCLOSED TO US DURING THE APPLICATION PROCESS. The employee only explained it as a 6 month interest free loan and then you would have to begin making payments with an APR of 7.99%. I did not think Home Depot would do this to 2 hard working Combat Veterans with three children, much less any customer who inquires about the loan! There is no point in paying off the loan early or... More...
    (Home Improvement)
  • "Free Delivery"



    My local store did not carry the resilent tile I ordered so I had to order online. They advertised free delivery no qualifications as to where--just free. Delivery happened today. Estes-Express was quite unhappy that I lived in a cul-de-sac and they had to back in. Then they informed me that they would only put it in the street. I told them I had just had a complete bowel resection and was under Doctor's orders not to lift. Had I been informed of this by Home Depot I would have had someone there to help. As it was he told me he could get in trouble but off-lifted it on a pallet with a... More...
    (Delivery Services)
    Jesuslover3's Picture   Jesuslover3    0 Comments   Comments
  • Countertop Installation



    Home Depot did a countertop installation for me. Three years later it began to buckle at one of the miters. I went in to the store to ask how to get it fixed. The salesman said "Not to worry--there is a free life-time warranty. Just go to the cabinet dept and set up a time for service." After waiting 1/2 hour I went home and called. I said "My countertop is buckling. I was told there was a lifetime warranty. How do I get it fixed?" The man said yes but I would have to speak with someone else. After being transferred 3 times I finally left a message with Kim. She called... More...
    (Home Improvement)
    Jesuslover3's Picture   Jesuslover3    1 Comments   Comments
  • Garage door opener installation from Home Depot- my nightmare



    we purchased the chamberlain garage opener from Home Depot for our new house and ordered the installation from them as well. it cost us 123$ but we thought that it will be one less thing to worry about at our new home if we give the job to a good company. boy was i wrong. it took a week to get hold of the guy who we were supposed to contact after moving. he gave us a date and time and what do you know, he didn't show up! and when we tried numerous times to contact him again he did not answer. we called home depot and somehow they got through to him and told us to retry. he answered... More...
    (Home Improvement)
    algro's Picture   algro    0 Comments   Comments
  • Free Water Test



    I have been very disappointed in Home Depot's "Free Water Test." I have submitted 2 tests for my residence and, each time, I do receive an e=mail stating that I will receive a call with water test results within 72 hours. The first test was received 6 weeks ago and the 2nd test was received 10 days ago. Still no response from those that test the water. This test, it appears, is only a ruse to get set up with a salesman from the very expense Rain Soft water system. Buyers be ware! More...
    (Advertising)
  • Water Testing Fraud



    I have submitted 2 water samples to home depot for "Free Water Testing." In each case, I received an e-mail stating that I would receive a call within 72 hours with the results. The first test was submitted 6 weeks ago and the second test was submitted 12 days ago. To date - no call or report about my water test. The reason I believe it is fraudulent is because the ONLY purpose of this 'free' test is to sell the homeowner their very expensive Rainsoft water treatment. If you want your water tested - go elsewhere. More...
    (Advertising)
    mfillman's Picture   mfillman    0 Comments   Comments
  • False advertising



    How many times have you gone into Home Depot with a specific measurement list, to buy lumber. I was needing 1x2x8' lengths exactly. There advertisements on each piece SAY 1x2x8, but in reality its something else not posted. (5/8x 1 1/2x 7 3/4) that doesn't fit the project I'm needing, WHY CAN'T they put the RIGHT SIZE on each piece. They also charge me for a 1x2x8 at the checkout when I didn't get that size. Thats fraud plain and simple and they are getting away with it. I AM MAD! More...
    (Advertising)
    kelk0212's Picture   kelk0212    1 Comments   Comments

Home Depot Reviews By Product

 

Home Depot Comments


no1gene says: (1 month ago)
 0
1/23/15
This is as much a FYI as it is a complaint.
Three days ago I brought my (1 of 4) identical Fabricated Project Parts to the La Habra, Ca H.D. that I needed a part for.
I used their self check-out and in the process the "cashier" started to process my check whilst being interrupted by two other NON PATRONS.
She took my check, left me standing, then a after my wait for her "More" important personal dialog she completed my purchase.
The problem then was I was soo PI$$ED-OFF that I took my parts but left the Cart with my Project Fabricated Part there.
I went home and when I discovered my Mistreak, immediately returned to H.D. (W/One of the remaining Identical Parts) to retrieve my Fab'd Project 1st from Customer Service, they didn't have it.
Then to Self check-out, a different cashier didn't have it.
Called for a Manager and (NOW the FYI!) He revealed H.D. TRASHESSES anything left in their Store.
SOOO; Don't inadvertently leave ANYTHING at HOME DEPOT, They Have No Customer Friendly Policy for Saving anything you may accidently leave there, in fact it seem that they immediately Trash whatever was left there.
And that "Manager" informed me they did not have a place to store such items?
VENT OVER, Watch Your SIX at H.D., gene



unappreciated says: (1 month ago)
 0
Home Depot has always been great until they stopped honoring the military discount for all products like they used. Fortunately fou us there is a Lowe's behind this store, who does honor the discounts. Lowe's is now our go to store!



Whovian says: (2 months ago)
 0
I ordered a basic garage door 9X7 feet back on October 7, 2014 and was told the installation would be in 3 weeks after the door space was measured by the installer. The installer was in and more than 3 weeks went by. I called the local Home Depot and was told it was more like 4 weeks and would be installed closer to Christmas. We both laughed and she said closer to Thanksgiving. Well two more phone calls and a visit to the Home Depot I finally got a call to schedule the installation and now it's scheduled the earliest for early JANUARY. I store firewood in the garage for the winter and I need to keep the space empty for the installation.

Why should a simple garage door installation take more than 3 months when I was told and promised 3 weeks.



Masshole says: (2 years ago)
 0
How do they justify charging $8.00 for a qt of mineral spirits and $16 for a gal
ie The Assoc. didn't know what it was and the customer rep. didn't understand the complaint.
The company's policy: use cheap labor and try to fleese a customer



Bamawife says: (2 years ago)
 0
We bought a brand new high end microwave from Home Dept online and paid an extra $100 to have it INSTALLED above the oven in place of the range hood. They had no problem getting all our payment and making it very clear when THEY were available for the installation. I took off work, cleared everything off my counters and inside my upper cabinets and when "Home Depot" arrived, it turned out to be some local delivery boy from a place I had never even heard of. Our house is barely a year old. Contractors built hundreds of new homes after an F5 tornado destroyed much of the city last year, so the house we moved into a month ago is all brand new beautiful wiring, all hardwired and ready for any kitchen appliances we put in. We had somebody else install a new washer and dryer in about ten minutes who told us he hasn't seen such well-organized professional wiring like this in a long time! The delivery boy looked at our outlet, which had a closed switchcover plate on it, and said they don't install "hardwired" appliances. We now need to call an electrician, have them install a new box, then we can call Home Depot back and they can return and install the microwave. We were told when we bought it that the "professionals" could install ANYTHING. The HD manager said if we bought it in the store, they would have told us in person what we needed in our house. Yeah, I bet! The in store guys are even worse--they don't know anything and would say ANYTHING to make that sale. This happened TODAY! Now I'm getting the run-around about our delivery fee we paid, trying to find an electrician on a Friday afternoon who can't get here until Monday, I've got a huge microwave in a box in the middle of the kitchen floor, and all my plates and dishware and glasses are stacked up on the dining room table for the rest of the weekend! All we wanted was some microwave popcorn and thanks to the idiots at Home Depot, we have a huge mess, a HUGE expense, and a nice microwave that keeps getting more and more expensive! We will never shop Home Depot again!



Robocook says: (2 years ago)
 0
I want to let you know about an exceptional employee. His name is Richard. Very pleasant, polite and also important - he knew where I could find some very obscure items. He works at the Brockton, Ma store. I cannot say enough good things about him. You are very lucky to have him as an employee!



tulare says: (2 years ago)
 0
Don't trust what the people on the phone tell you. They must see a different list than you and I, or the people the put in the stores. Was told they have an item, then they store says they dont, but they do have similar but more expensive. Call back the support people and they toss a whole new story. If you have to go to home depot, and I advise against it if at all possible, while you are walking around trying to find what you need, they will provide an employee to keep you company. Employees dont know where anything is either, but the company going from aisle to aisle is nice. The less competition there is, the worse home depot gets. avoid it at all costs, they will rip you if your guard is down.



kkaannee says: (3 years ago)
 0
Hello People, I am looking to stage a protest in front of a home Depo store . Who's in.......... Please e-mail me @ jc776@comcast.net



nessuno says: (3 years ago)
 0
Home depot sells to much junk made in china all tools ,hardwear.electrical nothing is made in usa



cicchelli says: (3 years ago)
 0
Never use Homedepot... their service sucks and they are expensive by the way.
I live in New York and they sent me a company called Preferred Contractors from New Jersey run by a guy call Frank Grieco... nice guy but my kitchen isn't finished even I paid it 10 months ago. I had to not let them work anymore and have a couple of bosses from Homedepot to come and see the terrible work they've done. still 40 days after that I'm still waiting for answer and calls... and basically been treated properly as a good paying costumer.
I will never use them again and never recommend them for anything at all. This people are hopeless.
Carlos Cicchelli, New York City



flemish5 says: (3 years ago)
 0
Flemish 5 says Sept. 19, 2011 at appox. 2:30pm

I was in San Marcos, CA. and it was hot and the first place I saw with shade was in back of the Home Depot store. As I drove into the back I did not notice any signs saying no parking or stay out of this area. I did notice signs on the doors that said stay clear swinging doors. I did notice ther was yellow post on each side of every door opening. I was clearly away from any door opening. I was resting for about 10 minutes and a lady came up to me and said that the security will be making its rounds and they would not be happy with me being here. I did not know who this lady was and she was not in any home depot attire or apron, so I just told my self if the security does come I will move. In about 10 more minutes this guy comes up to my window and yells at me, and tells me I had 30 seconds to move my car or he was going to call the police. I told him call the police, I said I did not see any signs that say no parking or do not enter this area. Then he yelled at me again and said it was up on a pole near a bunch of pallets and outside displays. I am sorry but if you want someone to see the signs, make them more visable or put them on the walls of the building. I told him I did not need to see the sign. Then for the third time he yelled at me again and said I was told three times to move. This guy was a donkies behind. I told him that he was just that and the lady that had told me in the first place never introduce who she was and she did not have any home depot attire on. And then I told him that he was only the second person who ordered me to move. Then he said lets start over. I said that would be a good idea. He said that I was not suppose to be back here and that I needed to move. I said ok. I watch as he went in back of my car and started writing something down, probably my lisense plate number. All this guy or the lady needed to do is be a little more pleasant. I felt like I was treated like a bum or a teenager in trouble, I am 52 years old. This guy is lucky I was not a lose cannon or some mental case or he may have gotten his donkies behind kicked, hard. I just want to write this and hope someone takes head to what happened. To many times people jump to conclusions and it will work against them. I was in the wrong for being there, although it did not deserve the turn of events that took place. I do not wish to ever shop at home depot again and I will tell this story to many people I know. What is the formula for loosing customers, 2 percent die, 10 percent find a better price, 86 percent are lost because they had a bad experience. We are in troubled times and it does not seem like it will get economically better any time soon. There are plenty of other stores like home depot to shop at. Maybe this guy had a chronic pain, I do not know what it was, but maybe as big as home depot is they need to have lessons on how to treat this type of situation. And why did home depot pull all there HR employees out of the stores?



sacornel says: (4 years ago)
 0
I ordered a garage opener from HD and the guy they sent out was fantastic. I've had one bad experience in the past so it's only fair to give them a positive review when it's deserved.



sacornel says: (4 years ago)
 0
I paid for HD to measure for a new exterior door. Their staff said I could keep the measurements if I decided not to use their installation services.

The installer showed up early (when I wasn't home) to measure the door, but he measured for a security door instead. I went back to HD for my money back because they didn't measure for the proper door. HD gave me the run-around and didn't refund my money until the next day. HD also said that they DON'T provide you with the measurements. I find it ridiculous that I paid someone to measure a door (even if it was the wrong one) and I don't get the measurements.

I found a contractor that will install the door for 100 less than HD. Never again will I use their services.



Clarias says: (4 years ago)
 0
I went to the Home Depot in Red Bluff CA to buy a small metal storage unit. Small though it was it was very heavy. I asked for help 3 times to load it on a dolly from a shelf but no one came. I wheeled it up to the front and payed for it. I asked for help to load it into my truck. Three more times I was told someone was on the way. No one came. I finally told the ladies at the checkout counter that I would wait by my truck. It was parked right in front of the store. After another 30 minutes and two more assurances that someone was on the way I had to load it on the truck myself. I spend two days layed up with a sore back because Home Depot would not help me.



neithat says: (5 years ago)
 0
I would like to start out with the fact that I am talking about a corporate account, well three of them actually. We have three corporate accounts, and we spend close to $40,000.00 per year per account. We recently chose to close all three due to horrible customer service. We bought a refrigerator with icemaker. It was delivered, but no one would hook up the icemaker. Not a problem we did. Did I mention we have hooked up icemakers several times? Would not produce any ice, we tested the line, not a problem with water flow. We called our store in Gainesville TX who referred us to GE. They sent a repairman who could not fix the problem and they replaced the refrigerator within a few days. Brought us same model and again icemaker would not produce ice. We assume it is a defect with that particular model so we decide to upgrade. I was treated very poorly by Top Sales Rep. He told me that it was due to the water pressure in the lines and I needed to test the lines. At this point we have done this several times. We were also told that the refrigerator needed to be at least 12 inches from the wall in the back. I was told that I would have to pay in full for the new refrigerator before they ordered it and would have to wait until it came in to get the credit on the defective refrigerator. I had already been preapproved by a manager to simply come pick out the replacement model. This is after I left a minimum of 5 messages with the Top Sales Rep to give the salesman who sold us the first one and who was helpful in getting it exchanged. Needless to say I never heard from the original sales rep. My boss called and was told she would receive call back within minutes. They did not call us back so 30 minutes later she called them to cancel the order, we would buy one from a mom and pop store in town. Next morning we get a call from Home Depot demanding to know when they could pick up the refrigerator, at this point we had not been credited. The rep was rude to my boss and demanded that she come in to get the credit. My boss explained that was not a good idea due to the fact that this had made her pretty angry and she did not want to take it out on them. Needless to say, we talked to someone online and called corporate. We had 4 different managers call us and try to give us either the upgrade free or a free refrigerator. We did not want to get something for free. We wanted to be treated with respect and that is something that did not happen. We simply chose to do business with someone besides Home Depot and have since eliminated our accounts. The mom and pop store where we bought our replacement brought us out a similar model by Maytag and hooked up everything. We have already gotten more ice in one day than we did in a week with the two from Home Depot.



Byebyelove says: (5 years ago)
 -1
Everyone of you customers that come in home depot to belittle the employees or to even complain about the smallest things or to even act as if you knew how it is to be in our shoes. Some of you come in disrespecting us, and demanding good customer service after the fact. You go online complaining then costing people their jobs, cause you didn't get the respect that you demanded. I feel bad for all the employees who work this company, and put up with disrespectfull and ungrateful customers. I won't be surprise if one employee goes physco and starts shooting you customers cause all you wan to do is complain. So write down your complaints but don't be surprised if someone will go mad.



eoanna says: (5 years ago)
 0
i purchased a vanity with a marble top at the home depot on hanley road in st louis, missouri-when i got it home and checked it, the top was cracked--i called the store on friday night at 8:00pm and talked to a manager whose name is renato--he was very pleasant and told me to bring it in to exchange--when i explained that i was a senior and that was difficult for me, he said that he would get an exchanger to our house--the next morning, sat, he himself came to take care of it--he is terrific, a real asset for home depot



Pitts says: (5 years ago)
 0
I am renovating a house in Delaware but am at home in St. Petersburg Florida for the winter.
Betty Gold at the 22nd Ave store has been so helpful, she writes sku # and product discriptions for my DE.contractor. She always does it with a smile and say's now if that does not work come back and we will work out something else. She is knowledgable and an asset to your company.



newmanre says: (5 years ago)
 0
Dover NJ Home Depot Needs People Skills Training in Customer Service:

Here is a letter I sent into home depot via the online method...

I would like to launch a complaint about the store in Dover, NJ. (Rockaway Area) A few weeks ago I had gone into the store to purchase custom closet doors for my bf. Because of how long we waited they knocked 50$ off of the price. The day before yesterday we found out by calling the store that the doors were discontinued. So last night we went to the store to get the money back for the doors. We were greeted by an aggressive woman who had no business working in customer service as she did not want to help customers. Finally a person above her made her help us. She was grumpy and failed to mention that if she was crediting my debit card back it could hold up the money being put back onto my card by 48 hours to two weeks. This morning when I called she was not happy to hear back from me. I had gone into my bank account and noticed the money had not been credited back to my bank account. While I had purchased the doors etc under my bf's name we ran it all through my credit card. When I started asking her questions about it she was short and rude. She stated she would be looking into it and not realizing she hadn't hung up the phone said "What the hell is this lady's problem" in a nasty tone. I called the store back and did not receive much extra help in resolving this issue. I tried to speak with a manager named Dan on the phone who while sympathetic was trying to put blame on me for not asking how long it would take for the money to come into my account. So now, my money is tied up, I can't get what I had started out to, and they didn't care how this was an inconvenience. We have been spending money there non stop lately as we are doing a lot of work on the house. Please help me learn what can be done to solve this. Its christmas time and I'm out money that I need because of your people. I'm also insulted and can't believe how people who are in customer service supposed to represent your company treat people.



homedepot100 says: (5 years ago)
 0
h



shadowboxer1 says: (6 years ago)
 -1
This morning my wife and I visited your Wintson Churchill, Milton location looking for three things: hiding screen door for our patio doors, hardwood flooring, and project ideas for storing computer books. We entered the area displaying patio doors where a woman in Home Depot garb was on the phone. We waited looking at some merchandise she then finishedhercall and proceeded to ignore us. I then went overto her and explained our needs regarding a scrren door she then led us to the area concerned handed my wife a brochure and proceded to talk onlydirectly to my wife, who, at this point hadn't even asked her any questions. I feel that this woman maybe is taking her feminist roots to an extreme and I then left your store and went to where I was immediately addressed by a sales person I made mypurchases and left without incident. There gain of a customer your loss. Maybe you should teach your employees customer relations



cycle3man says: (6 years ago)
 0
To the management of the Westbury NY Store: I found floor man John to be very patient, polite, and helpful in helping me solve a number of problems.



cycle3man says: (6 years ago)
 0
To the management of the Westbury NY Store: I found floor man Andres to be very patient, polite, and helpful in helping me solve a number of problems.



kaziovc says: (6 years ago)
 0
bought a garage door with installation. instead of the fancy trim I asked for the door lock which was included in the price. no one knows anything about the lock. cannot get anyone to come back. this is a high crime area and there are many tools in this garage with no lock. I want the door removed so I can buy from a company that will provide what they wrote on the contract.



aquino says: (6 years ago)
 0
I had hurracane shutters installed thrue home depot ,I was never told there was a dead line to subbmit to my safe florida home so that i would get $3400.00 back from my safe fl. home .I never got nothing back.to top it off i was told it would go into home depot credit card interest free for a year,instead they gave me 6 months im still fighting. be aware



brother says: (6 years ago)
 0
your guy "Armando" is a total rude person. Not only to me but to people on the phone. Home Depot Flagstaff AZ I will never go back because of this guy.



romero89 says: (6 years ago)
 0
today i went to the home depot in lewisville, texas. I was help by "Mercy", i had the best help with everything that i needed. "Mercy"-that is the lady's name that help me on everything-she was really nice, polite, and help me understand everything that i didn't understand without gettin mad at me-she was really patient. "Mercy" works at the store in Lewisville, Texas-she did a wanderful job helping me out. Thank you Mercy.



ohioguy621 says: (6 years ago)
 0
Not Enough Help in Store



ohioguy621 says: (6 years ago)
 0
Not Enough Help in Store......gheeze



ohioguy621 says: (6 years ago)
 0
I think Home Depot does not have enough people working in the stores. I'm always looking for someone to come help me and takes me average of about 10 minutes until I find a guy that's not busy. Usually I have to hunt somebody down to help me. Isn't it supposed to be the other way around? Never shop in Akron or Canton, Ohio's Home Depots. I do not like Home Depot anymore because of their customer help inside the stores is louzy.




Post a comment for Home Depot

login with Facebook and share your reviews

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team