Home Depot Reviews and Complaints All Reviews

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Home Depot Reviews

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  • Brand new washer that doesn't work



    I recently bought a brand new washing machine from Home Depot. I ordered it online and the expected delivery date was in 2 days. However, it actually took over a month to get the washing machine. Then after having the washing machine a few weeks it quite working. It has now been over 2 weeks and I still don't have a working washing machine. I have spoken with the manufacturer, home depot and the store manager of home depot but no one has been helpful. I paid for the extra warranty and have been dealing with this problem since my Sears washing machine broke in April. I will NEVER... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Carissamo's Picture   Carissamo    0 Comments   Comments
  • Home Depot warranty



    Had Home Depot extended warranty on lawnmower. It's been 2 months now and has been completely mishandled. It took 2 weeks to find a repair company and 6 more weeks before they looked at lawnmower. 8 weeks without lawnmower and still not repaired as they claim not covered item.the Home Depot warranty supervisors were arrogant and lacked common sense.the saga contines More...
    (Home Improvement)
    Amiccio's Picture   Amiccio    0 Comments   Comments
  • Samsung refrigerator ice maker



    5/6/14 - purchased Samsung fridge and 5 year warranty 4/25/17 - ice maker stopped working, tech came to check. Said partial restriction of fridge vent could be cause. Told him nothing was said when fridge was delivered and installed. He said he would order the part, come back and make repairs, and would have to note if a vent is not installed further service could be denied. Waited about two and a half weeks and no return nor any communication from Home Depot. My wife called Home Depot and was told the case was denied and closed. She was told to call back when the vent was installed.... More...
    (Repair Services)
    noiceinhawaii's Picture   noiceinhawaii    0 Comments   Comments
  • WORST DELIVERY COMPANY EVER



    I purchased a Fridge, stove, microwave and dishwasher from home depot. The fridge came dented and the water pump/ice maker didn't work so they offered to bring me a new one a WEEK later. The fridge alarm went off the entire week with no way to stop it. The second fridge came and the installer said it was also broken because the water wouldn't work. He tried to send that back as well. I figured out that he just wasn't smart enough to turn on the water supply from my home to the fridge. I paid extra to have them install the microwave and dishwasher. The installers had no... More...
    (Home Improvement)
  • Worst Customer Service



    Staten Island Forest Ave has the worst customer service! The departments are understaffed and therefore the employees are extremely overwhelmed and are nasty! The customers suffer!!!! There should be floaters that could jump in help busy departments. I asked the woman in millworker if there was anyone else working when she finally showed up at the desk when she went off on a rant about how busy she was.... I went to customer service to let them know about what happened, the customer service clerk assured me that she would be very apologetic and would help us. When we got back she... More...
    (Home Improvement)
    RitaV's Picture   RitaV    0 Comments   Comments
  • Home Depot Denied My Military Discount



    Today my local Home Depot denied my military discount.. Suddenly my years of military service no longer matters to them! I spend about 20K a year at Home Depot which is a drop in the bucket for this big box store giant.. But, its a lot of money to me, and I have options to spend that somewhere else! I will never set foot in a Home Depot again, and I'm sure I'm not the only veteran that feels this way. So my business and the company I work for will take their business to Lowes or Ace Hardware! Nancy Pelosi must be the new CEO? What a slap in the face! Take your business... More...
    (Home Improvement)
    brentgreen's Picture   brentgreen    0 Comments   Comments
  • Garden Supplies Help



    Van was the gentleman who helped me find all 3 items that I needed. He happily interrupted what he was doing and took me straight to the 3 different places for my supplies - 1 inside the store and the other 2 outside. He was VERY professional and very well informed. He saw that I was in a hurry so hurriedly helped me. VERY nice experience, thank you! More...
    (Miscellaneous)
    patsy79258's Picture   patsy79258    0 Comments   Comments
  • Poor Window Replacement-Customer Service



    Made a contract with Home Depot to replace 5 windows and an 8 ft. sliding door. After I signed the contract, I found that, over the years, moisture from the old single pane aluminum windows had damaged the sheetrock around all of the windows. I decided to replace or repair the damage before the new windows were installed. To do this, I had to remove the old windows and then temporarily put them back in until the new windows arrived. Since the old windows were nailed directly to the studs, it was necessary to remove the brick mold from around the windows and then cut the sheeting to gain... More...
    (Home Improvement)
    LilReb's Picture   LilReb    0 Comments   Comments
  • Excellent Customer Service



    I wish to compliment Employee "Ana Hanna" of Store 8598, Register 1. I had a great deal of lumber to check out on Saturday, April 29, 2017. Ana approached me and scanned in everything, even before I had reached the register. She saved me lots of time, and was very friendly and helpful. This brightened my day, the fact that someone would care enough togoout of their way to make my life a little bit easier. Thank you, Ana! More...
    (Home Improvement)
    kjcamp36's Picture   kjcamp36    0 Comments   Comments
  • Plants offer in the weekly flyer that are not in the store



    Today, April 13, 2017 I went to Home depot to buy the herbs plants that appear in the weekly flyer ((2 for CAD5), after looking in the nursery section of the store and not find anything, i ask a lady, she show me a few plants, but not the basil that I was looking for. I ask her when is going to arrive (in the flyer you can see the basil plant), she look in her computer and explain to me that even the ones in the store not appear in the system and also the system doesn't show any future delivery, I ask her to call Cambridge store to see if they have the plants, so she call and the... More...
    (Home Improvement)
    bacci7's Picture   bacci7    0 Comments   Comments
  • Bathroom remodle job



    Small bathroom 14K of work. Tile job is awful. Job was contracted Dec 2016. To date bathroom is still underway. Leak flooded the bathroom and ruined the ceiling below. They fixed this however. Tiles were not properly set or leveled. Uneven and sticking out. Grout all over the place. Had to stop the installation of the shower door as base tile work was so bad. Have pics. Foreman of job is working on it and agreed job was bad. HD offering to replace entire job. Suggested cash settlement. This is not good. I expect a professional job for the price I am paying. This is not a huge... More...
    (Home Improvement)
    charner's Picture   charner    0 Comments   Comments
  • Home Depot Saturn ave, San Diego



    Scheduled roofing appt a month ago. I got called and no appointment. Surprise just like Sears. Then quote quality assurance called me, we can support your appointment on Saturday. My wife and I disrupted our schedules for Friday. Then the quote lol quality assurance hung up. Just like Sears. Big box stores which my parents shopped at and I try to be loyal to are not what they were. More...
    (Repair Services)
    Muse's Picture   Muse    0 Comments   Comments
  • FAILED SCHEDULED DELIVERY



    Order Summary - Order# W572608305 Order Date: 02/17/2017Order Status: Being ProcessedTotal Number of Units: 4Order Total: $730.56BVERVIN40@GMAIL.COM Flat Delivery Rate Date: FEB 24, 2017 AFTER CALLING FOR 2 HOURS i WAS TOLD THAT ITEM WILL NOT BE DELIVERED THAT DAY. WAITED 2 MORE DAYS. nO ONE CALLED ME TO TELL ME THAT... i HAVE LOST ONE DAY AT WORK. tHIS iS NOT GOOD BUSINESS. THIS WAS ORDERED MORE THAN A WEEK IN ADVANCE. vERY SAD!!! More...
    (Delivery Services)
  • maytag washer broken



    The appliance Warrenty at Home Depot is not worth the cost My washer went out on30 January 2017 on 17 it took 5 days to have anyone look at the washer and another 7days for the parts and now they are saying it will be another week before they can come to install the parts when I said that wasn't good enough and their response is sorry that's the best we can do. No concern that will be 3 weeks and what happens if that dosent fix it another 3 weeks or longer. Not happy with Home Depot Warrenty division More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Kcoalley's Picture   Kcoalley    0 Comments   Comments
  • Home Depot Made it Right



    Purchased a wonderful Samsung Refrigerator in Oct. 2016, was delivered as promised. Went back in Nov. 2016 and ordered Maytag top-loader washer & dryer set. Was delivered as promised. For the next almost 3 months, through Christmas, company & sicknesses in the home, noticed something wasn't good with the washer. The darks would come out covered with lint, and my husband's work coveralls came out just as dirty as when I put them in. The machine was working as designed, but it didn't clean our clothes. Contacted Kurt/salesman at the Green Bay West Home Depot, and he... More...
    (Home Improvement)
  • Not awarding veterans discount



    My father in law presently bought 700 $ worth of flooring at the West mifflin pa store because it was not in stock ,he had his veterans I.d. but they refused to give him his discount because the store had to order the flooring,why should he be punished because they did not have it in stock,the other thing that bugs me is he was talked into ordering this flooring by a salesmen that knew it was not in stock. More...
    (Shopping, Chain Stores)
    Biff's Picture   Biff    0 Comments   Comments
  • Appliances



    Michelle at the PIttsburg KS Home Depot is always spot on,. If I ever have a problem I know that she will find the answers I need. Michelle always calls me back and when she broke her foot and was off work, that place was a disaster. I hope you know how valuable she is to the success of your store. This world needs more caring people, like her. I tried for months to get help and she had my problem solved in 10-15 minutes. Everyone else just blew me off, never called back and flat did not care, More...
    (Home Improvement)
    littles's Picture   littles    0 Comments   Comments
  • Kitchen Cabinets



    We purchased InnerMost Cabinets at Home Depot in Lihue, Hawaii, for our kitchen remodel in 2014. Within a year, the laminate edging began to separate from the particle board. Within 18 months the doors had warped to where they would not close completely, despite the door adjustment apparatus. To compound the frustration, the handling of our complaint by the InnerMost sales representative (Chris), as well as the staff at Home Depot, was less than satisfactory. Delays occurred through the repair of the edging and their refusal to address the door warping processes. Only through our... More...
    (Home Improvement)
    gfinefrock's Picture   gfinefrock    0 Comments   Comments
  • Sears broken washing machine



    Order #: W548481484 Nearly 2 months later I am still waiting for my dishwasher! I ordered this appliance online back in November, week of Thanksgiving. A month later, December 27th, I received a call from the delivery service that the appliance was going to be delivered the next day (December 28th). On December 28th, the delivery company called to inform me that they had misplaced (lost) my order and that they would follow up a day later. One and a half week later, I called Home Depot to inquire about the status of the order. To my complete dismay, Home Depot could not even get a hold of... More...
    (Home Improvement)
    bboucard's Picture   bboucard    0 Comments   Comments
  • Ariens Snow Blower from Home Depot



    Hi. I purchased a Brand New Ariens snowblower (off season) March of 2015 from Home Depot. I am a 60 year old female and my old reliable Ariens had enough winter of 2015. So I decided I would get a bigger one and did much discussion with the very helpful people at H.D. Last winter (Buffalo NY) we had a very mild winter and Maybe used blowed 4 times. I followed all the directions it had for storing it until winter. Again following instructions went out bought new gas. First snow it was awful. Started up but every time you put the choke down would conk out. Motor was racing up and down, and... More...
    (Home Improvement)
    rebec134's Picture   rebec134    0 Comments   Comments
  • Appliance shopping



    I want to commend Ryanne E. at Store number 4114. Ryanne helped me shop for three appliances I needed for my kitchen. I was a nervous wreck spending all the money and trying to select between brands. Ryanne was extremely calm, kind, patient, and knew her information. She never made me feel pressured or rushed. She was there to help me, even when I realized her shift was up. I told her she was going to go far in this company, and I recommend that her supervisors/ manager/bosses watch this young gem or a worker because she has great potential to go far in this company. Thank you... More...
    (Home Improvement)
    Leelee3321's Picture   Leelee3321    0 Comments   Comments
  • Incorrectly installed windows, can't get them fixed for over 4 months



    I used to love shopping at home depot. But now I hate this store. The reason for it is installation of the Windows. Chad who works there came to my home in August July 2016. We signed an agreement to install expensive Home Depot brand windows with a life time warranty. In a month 2 Ukrainian guys came in to install the windows. I paid the whole sum outright. In September with Seattle rainy and stormy weather windows started leaking. There was A LOT of water on the carpet, drapes and the TV. My husband and I started calling home depot to come and fix it just about every day. A month later a... More...
    (Home Improvement)
    Lesherkate's Picture   Lesherkate    0 Comments   Comments
  • Appliance Delivery



    Appliances not delivery on scheduled day. No phone call to inform that they would not be coming. No concern from the Park Meadows Lone Tree store that this had happened, only excuses. After having paid in FULL 3 weeks prior to actually receiving my appliances--3 of them mind you, I expect at minimum of a $100 gift card to the Home Depot could be offered up, as a way of saying, hey, sorry for your troubles, let's make this right. We value you as a customer. Apparently a request such as this is ludicrus when I speak to managers at the Home Depot Park Meadows Location. Find that hard... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Home Depot Wanted to Take a Month to Deliver Diishwasher



    After waiting a week and a half to have a Maytag Dishwasher and Clothes Dryer delivered because I bought them right before Thanksgiving, the dryer was delivered damaged. They returned the damaged dishwasher. When the shippers called about delivering a new one, it was not going to be delivered until a full month after I bought it. They said they could ship it sooner but there was no one available to deliver and install it before Dec. 15. This is not the season to be without a dishwasher! When I called Home Depot to let them know I was not happy, they said they were sorry but they had had a... More...
    (Delivery Services)
    kathy99's Picture   kathy99    0 Comments   Comments
  • Lacking installers and Awful customer service



    If you buy an appliance with installation, please think twice. Your local appliance store may cost a couple of dollars more upfront, but will save you in the end. Be very wary of Home Depot installation services and post-sale customer service. From my experience, Home depot places very little importance on a customer once they receive your money. Accountability and issue resolution is not in the Home Depot vocabulary. You may save a couple of dollars on the appliance purchase...yes...but you'll pay with inconvenience, lack of customer service, and frustration related to customer... More...
    (Home Improvement)
    jeffcloutier's Picture   jeffcloutier    0 Comments   Comments
  • LOUD GE model GTW460ASJWW



    As a former employee of EXPO, stock holder, and loyal customer that filled two homes with only HD products, I am beyond frustrated at the lack of attention, or resolve to my dissatisfaction of my purchase. The appliance manager chastised me, when I explained I was in a hurry and entrusted her salesperson to recommend a good machine to replace the GE I had previously purchased; telling me I should have done my homework. Her employee should also do his for recommending a horrible machine to hear for the next ? years! She stood fast on the store policy of no returns. She then recommended if... More...
    (Shopping, Chain Stores)
    excuseme's Picture   excuseme    0 Comments   Comments
  • Outstanding service by Gabby in Customer Service



    I was so disappointed with Syed who works in the smoke alarm department that when I needed help with finding out how to get a smoke alarm with built-in battery to work, because when I pushed the "test" button, and it didn't sound for any of the ones in stock, that I knew it must be user error, he said "just pick another one that is new and works". I went to customer service, and Ephraim sent someone to help us. He said there must be a tag that needs to be pulled out. I asked him if I can test it. He said I must purchase it and test in front of customer service.... More...
    (Home Improvement)
    Samuel1234's Picture   Samuel1234    0 Comments   Comments
  • McLeod Properties



    We ordered carpet over the phone from the Cottonwood, AZ store. We reside in Coeur d Alene Idaho and chose the color from our local store to be installed in our new property in Sedona, Arizona. Upon our arrival at our condo, we discovered that the wrong carpet had been installed. We went to the Cottonwood store and discussed the problem with a sales associate in flooring and the store manager. They played us the recording of the phone call from the installation company verifying install date, price quote and carpet color to which we agreed uoon. We did not catch the mistake as we were... More...
    (Home Improvement)
    cdajen's Picture   cdajen    0 Comments   Comments
  • Shower door sweep



    We needed a new shower door sweep,we went to many stores,Lowes,2Walmarts,Menards,and no one carried them,or made any suggestions where to find one. Went to Home Depot,a employee named Mike helped us,gave numerous suggestions,then found us something we could use and it worked perfectly.I tanked him but just want many people to know what a great person he was in helping us find a solution to our problem. Thank you Mike!!! More...
    (Home Improvement)
  • home depot will not help order



    I have made my last trip to Home Depot after many years of being a loyal customer. I ordered a $900 kitchen cabinet. The wrong color was sent and they very rudely told me there was nothing they could do. I asked to negotiate a compromise and again I was told there was nothing they could do. A very rude woman by the name of Amy told me when I asked, "so you are telling me there is nothing you are willing to do?" She responded with, "that is exactly what I am telling you." Unlike a successful company such as LL Bean, they refuse to stand my their products. I am in shock... More...
    (Home Improvement)
    Murphybrown's Picture   Murphybrown    0 Comments   Comments
  • Home Delivery of Home Depot that sucks



    I ordered Fridge and Stove and was told delivery will be done on 21 from 12 noon to 5 pm.and also got confirmation of time I waited for it whole day at home and called 5 times to check the status of delivery. I called and was told my delivery time window is changed to 3 pm to 7 pm and my order will be delivered after 4 deliveries. Again i called at 7 pm and i was told one more delivery then my turn. When i called again around 8:30 i was told the delivery guys are done for the day and then i spoke to Supervisor he promised me to look into it and will compensate for inconvenience and will... More...
    (Delivery Services)
    Paul001's Picture   Paul001    1 Comments   Comments
  • Maytag Maxima washer



    No complaint against Home Depot, but they should discontinue Maytag Maxima washers due to the overall complaints and bad service from Maytag. Purchased the Maxima for $1100, 3 years later it will cost $721 to repair. If Maytag is not going to stand behind their products then they are only going to give Home Depot a bad name for selling them. More...
    (Repair Services)
    Hopkins's Picture   Hopkins    2 Comments   Comments
  • Home Depot Garage door openers and installation company



    Home Depot has only one garage door opener installer in the Coachella Valley. Home Depot has a policy of not allowing the slide-lock to be installed. After waiting a week a time was set up for them to install the Chamberlain opener. It took them about 20 minutes. During that time period they installed the door opener improperly so that it only works some time. We got a half-horse so it would be quiet; instead it makes 'hitching' sounds when it begins and sometimes you have to hold the button in for the door to shut. The installer (think he was the owner of the Cross Construction... More...
    (Repair Services)
    Garagegrrr's Picture   Garagegrrr    0 Comments   Comments
  • VERY HELPFUL-HECTOR



    I came into the paint department over the past weekend and was immediately greeted and helped by a young man named Hector. I needed advice on choosing a primer and paint for my basement and he was very helpful and lead me to purchasing marquee paint and primer in one with an eggshell finish (recommended by hector). So far I love the color and finish!! I will definitely come back with employees like him. I'll be painting the garage next!! More...
    (Home Improvement)
    Elvislover51's Picture   Elvislover51    0 Comments   Comments
  • window installation



    Great sales people for window installation. We believed they would hire a responsible company to install. In fact the salesman left me the cell phone numbers of 7 people I could call if I had problems. I called 7 and left a message. One returned my call. Problem: Installation company was scheduled to arrive at one. At 10 past one they called to say they had been held up on a job YESTERDAY and would be unable to install at the scheduled time. They had not even picked up the windows from the warehouse. We had followed instructions and moved furniture and removed plantation shutters.... More...
    (Home Improvement)
    sjwi's Picture   sjwi    0 Comments   Comments
  • home depot never delivered the storm door I paid for!



    I drove to the home depot in Prescott AZ to order a storm door and I paid for it. home depot said "they would call me when it came in"! Home depot called and said "it was ready to be picked up"! I called the man who was going to pick up my storm door and install it! I paid him $25.00 to go pick up the door! He drives to home depot and they sold my door to some one else!!! " Home depot said " they would order me another door" another four weeks! I get a call from the home depot in Prescott AZ and the second door was ready to be picked up. I paid the... More...
    (Home Improvement)
    nojustice's Picture   nojustice    1 Comments   Comments
  • Home Depot Tool Rental (Junk Dirt Auger!)



    I tried renting a Dirt Auger from the Tool Rental Department. The place was cluttered, and had a long line, but we eventually got the Auger to the desk, only to find it wouldn't start. We grabbed a second Auger, it started, and I brought it home for a 4 hour rental. The Auger was a piece of junk, the engine ran, but could hardly turn the blade. After fighting with it for some time, I got about a foot down, only for it to completely seize up and wouldn't start again. I spent the next hour and a half fighting it, and digging by hand before I brought it back. USELESS! When I... More...
    (Home Improvement)
    zenithbound's Picture   zenithbound    0 Comments   Comments
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