Home Depot Reviews and Complaints All Reviews

The Home Depot is the largest home improvement retailer in the United States, ahead of rival Lowe's, and the second-largest general retailer in the United States, behind only Wal-Mart.

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Home Depot Reviews

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  • Home Depot & Premier Product

    I bought a LG washer & dryer from Home depot and I cannot get a problem resolved because I bought the items online. This is the response I keep getting when I try to contact home depot. Hello Mrs. Barnes, I hope all is well. Thank you for providing your order number. I have documented all of your concerns with Premier Product. However due to this being an online issue. You will have to contact them directly at 800.455.3869 option. Please don't hesitate to reach out to me if there is anything else that I can do for you. Have a great day! WHAT WHY WOULD I DO THAT AGAIN! More...
    (Delivery Services)
    joannbarnes1's Picture   joannbarnes1    0 Comments   Comments
  • Lousy

    HOme Depot uses Temco Logistics as delivery agent for large appliances. This company is Irresponsible and unprofessional. Home Depot knows this for several years and they keep working with Temco, at least in Los Angeles area. This delivery co. damaged the new appliance I ordered during transport and the driver had the face to ask me if I wanted a discount for the damage, which I refused. Then they did not give me any info on a replacement unit; then Home Depot cust. svc. told me that "they were not allowed to give out the phone number of delivery agent support" and that... More...
    (Delivery Services)
    amacurosprint's Picture   amacurosprint    0 Comments   Comments
  • Home Depot Customer Service

    I went into Home Depot at Fort Oglethorp GA to look for several items.One was an item to use as extra door security. The young lady at the customer service desk asked if she could help me. I tried to describe the item that I was looking for and she wasn't familiar with it so she called another associate on the phone to ask. She tried to describe it to the other associate on the phone. I guess he didn't understand. He must have asked her why I wanted the item so she told him that I will be moving away to a new place where I didn't know anyone and that I wanted extra... More...
    (Home Improvement)
    Sobrina's Picture   Sobrina    0 Comments   Comments
  • Home Depot-over charging for item delivery

    To Home Depot Customer Service Department: I am writing to express my concerns about a recent experience with Home Depot. I bought and paid for an appliance, but when it was time to deliver I was advised that if the item was to be brought into the facility, it would be an extra charge, and if I needed the appliance hooked up, and the old hauled away this would also cost extra. Of course I was advised after I had paid and cleared my calendar, to receive the appliance. I then cancel the order, and went somewhere else, where the item would be delivered, installed and the old unit would... More...
    (Delivery Services)
    Dishearten's Picture   Dishearten    0 Comments   Comments
  • Home Depot Employee Review

    I'm writing a Home Depot to thank you for hiring such great employees as Sharon at your Home Depot #480, Phoenix, AZ. I stopped in for a few items on 7-4-17 and Sharon was my cashier. What a helpful, kind person! Sharon went beyond the pat cashier question if "Did you find everything you came in for?" She asked further about my shopping experience, was I planning on doing anything special for July 4th, etc, while efficiently scanning my purchase. Her kindness is contagious. I smiled the rest of the day. Kudos to Home Depot for hiring such great employees as Sharon.... More...
    (Home Improvement)
    Rainbowsoup's Picture   Rainbowsoup    0 Comments   Comments
  • Terrible Credit Practice

    My husband and I have a business and we have always went to Home Depot for our construction needs but it's time to switch to Lowes after learning how they treat customers. My husband and I have been loyal customers and have an excellent credit history with Home Depot for over 10 years. The credit manager, Anna from Indiana confirmed that our credit history reflects payments have been paid in a timely manner. I recently paid our credit card down from $2700 to $80 a couple months ago. I went to use our card this weekend only to have it declined. The credit manager informed me that... More...
    (Credit Cards, Finance, Banks)
    lwyarborough's Picture   lwyarborough    0 Comments   Comments
  • Window A/c

    My son bought me a window a/c for my family room. I've never had problems with any products I have bought from there. So I didn't save the box or receipt. After a few days window a/c stops working. I'm thinking it's only been a few days maybe I'm sure Home Depot will do an even exchange for another one. But I was wrong Home Depot did nothing for me. I even offered to buy the bigger one up. They still refused. I spend thousands of dollars at Home Depot a year. So I was very disapppointed with there customer service. I will no longer shop at Home Depot. I will drive... More...
    Maryjane420's Picture   Maryjane420    0 Comments   Comments
  • Poor Installation & Customer Relations

    Made a contract with Home Depot to replace 5 windows and an 8 ft. sliding door. After I signed the contract, I found that, over the years, moisture from the old single pane aluminum windows had damaged the sheetrock around all of the windows. I decided to replace or repair the damage before the new windows were installed. To do this, I had to remove the old windows and then temporarily put them back in until the new windows arrived. Since the old windows were nailed directly to the studs, it was necessary to remove the brick mold from around the windows and then cut the sheeting to gain... More...
    (Home Improvement)
    Tom28's Picture   Tom28    0 Comments   Comments
  • Can't get the job done

    We hired Home Depot to replace our sliding glass doors in the main room and our bedroom. Paid around $16K for the job. Very impressed that they got the job done in 1 day instead of 2, HOWEVER. Turned out that 1 panel had defective glass, and 1 screen door was not delivered. We were told they would be back in 6 weeks to finish the job and replace the panel and install the screen door. 3 months later, NOTHING. Called them, and found out that NO ONE had even placed the order for us. Apologized. Then, for 2 more months we played phone tag with scheduling person who would never answer the phone... More...
    (Home Improvement)
  • Poor customer service

    It seems that the only time I have an okay experience at Home Depot is when I do not need assistance. Just left empty handed because the three ways I measured for blinds were wrong. I was trying to convince the employee to just cut the shades and I would own it but she just kept telling me how I was wrong. I could tell that she really did not want to help. FYI, I used to work at Home Depot and was trained on how to cut these stupid $10.00 shades. More...
    (Home Improvement)
    Fheather's Picture   Fheather    0 Comments   Comments
  • Brand new washer that doesn't work

    I recently bought a brand new washing machine from Home Depot. I ordered it online and the expected delivery date was in 2 days. However, it actually took over a month to get the washing machine. Then after having the washing machine a few weeks it quite working. It has now been over 2 weeks and I still don't have a working washing machine. I have spoken with the manufacturer, home depot and the store manager of home depot but no one has been helpful. I paid for the extra warranty and have been dealing with this problem since my Sears washing machine broke in April. I will NEVER... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Carissamo's Picture   Carissamo    0 Comments   Comments
  • Home Depot warranty

    Had Home Depot extended warranty on lawnmower. It's been 2 months now and has been completely mishandled. It took 2 weeks to find a repair company and 6 more weeks before they looked at lawnmower. 8 weeks without lawnmower and still not repaired as they claim not covered item.the Home Depot warranty supervisors were arrogant and lacked common sense.the saga contines More...
    (Home Improvement)
    Amiccio's Picture   Amiccio    0 Comments   Comments
  • Samsung refrigerator ice maker

    5/6/14 - purchased Samsung fridge and 5 year warranty 4/25/17 - ice maker stopped working, tech came to check. Said partial restriction of fridge vent could be cause. Told him nothing was said when fridge was delivered and installed. He said he would order the part, come back and make repairs, and would have to note if a vent is not installed further service could be denied. Waited about two and a half weeks and no return nor any communication from Home Depot. My wife called Home Depot and was told the case was denied and closed. She was told to call back when the vent was installed.... More...
    (Repair Services)
    noiceinhawaii's Picture   noiceinhawaii    0 Comments   Comments

    I purchased a Fridge, stove, microwave and dishwasher from home depot. The fridge came dented and the water pump/ice maker didn't work so they offered to bring me a new one a WEEK later. The fridge alarm went off the entire week with no way to stop it. The second fridge came and the installer said it was also broken because the water wouldn't work. He tried to send that back as well. I figured out that he just wasn't smart enough to turn on the water supply from my home to the fridge. I paid extra to have them install the microwave and dishwasher. The installers had no... More...
    (Home Improvement)
  • Worst Customer Service

    Staten Island Forest Ave has the worst customer service! The departments are understaffed and therefore the employees are extremely overwhelmed and are nasty! The customers suffer!!!! There should be floaters that could jump in help busy departments. I asked the woman in millworker if there was anyone else working when she finally showed up at the desk when she went off on a rant about how busy she was.... I went to customer service to let them know about what happened, the customer service clerk assured me that she would be very apologetic and would help us. When we got back she... More...
    (Home Improvement)
    RitaV's Picture   RitaV    0 Comments   Comments
  • Home Depot Denied My Military Discount

    Today my local Home Depot denied my military discount.. Suddenly my years of military service no longer matters to them! I spend about 20K a year at Home Depot which is a drop in the bucket for this big box store giant.. But, its a lot of money to me, and I have options to spend that somewhere else! I will never set foot in a Home Depot again, and I'm sure I'm not the only veteran that feels this way. So my business and the company I work for will take their business to Lowes or Ace Hardware! Nancy Pelosi must be the new CEO? What a slap in the face! Take your business... More...
    (Home Improvement)
    brentgreen's Picture   brentgreen    0 Comments   Comments
  • Garden Supplies Help

    Van was the gentleman who helped me find all 3 items that I needed. He happily interrupted what he was doing and took me straight to the 3 different places for my supplies - 1 inside the store and the other 2 outside. He was VERY professional and very well informed. He saw that I was in a hurry so hurriedly helped me. VERY nice experience, thank you! More...
    patsy79258's Picture   patsy79258    0 Comments   Comments
  • Poor Window Replacement-Customer Service

    Made a contract with Home Depot to replace 5 windows and an 8 ft. sliding door. After I signed the contract, I found that, over the years, moisture from the old single pane aluminum windows had damaged the sheetrock around all of the windows. I decided to replace or repair the damage before the new windows were installed. To do this, I had to remove the old windows and then temporarily put them back in until the new windows arrived. Since the old windows were nailed directly to the studs, it was necessary to remove the brick mold from around the windows and then cut the sheeting to gain... More...
    (Home Improvement)
    LilReb's Picture   LilReb    0 Comments   Comments
  • Excellent Customer Service

    I wish to compliment Employee "Ana Hanna" of Store 8598, Register 1. I had a great deal of lumber to check out on Saturday, April 29, 2017. Ana approached me and scanned in everything, even before I had reached the register. She saved me lots of time, and was very friendly and helpful. This brightened my day, the fact that someone would care enough togoout of their way to make my life a little bit easier. Thank you, Ana! More...
    (Home Improvement)
    kjcamp36's Picture   kjcamp36    0 Comments   Comments
  • Plants offer in the weekly flyer that are not in the store

    Today, April 13, 2017 I went to Home depot to buy the herbs plants that appear in the weekly flyer ((2 for CAD5), after looking in the nursery section of the store and not find anything, i ask a lady, she show me a few plants, but not the basil that I was looking for. I ask her when is going to arrive (in the flyer you can see the basil plant), she look in her computer and explain to me that even the ones in the store not appear in the system and also the system doesn't show any future delivery, I ask her to call Cambridge store to see if they have the plants, so she call and the... More...
    (Home Improvement)
    bacci7's Picture   bacci7    0 Comments   Comments
  • Bathroom remodle job

    Small bathroom 14K of work. Tile job is awful. Job was contracted Dec 2016. To date bathroom is still underway. Leak flooded the bathroom and ruined the ceiling below. They fixed this however. Tiles were not properly set or leveled. Uneven and sticking out. Grout all over the place. Had to stop the installation of the shower door as base tile work was so bad. Have pics. Foreman of job is working on it and agreed job was bad. HD offering to replace entire job. Suggested cash settlement. This is not good. I expect a professional job for the price I am paying. This is not a huge... More...
    (Home Improvement)
    charner's Picture   charner    0 Comments   Comments
  • Home Depot Saturn ave, San Diego

    Scheduled roofing appt a month ago. I got called and no appointment. Surprise just like Sears. Then quote quality assurance called me, we can support your appointment on Saturday. My wife and I disrupted our schedules for Friday. Then the quote lol quality assurance hung up. Just like Sears. Big box stores which my parents shopped at and I try to be loyal to are not what they were. More...
    (Repair Services)
    Muse's Picture   Muse    0 Comments   Comments

    Order Summary - Order# W572608305 Order Date: 02/17/2017Order Status: Being ProcessedTotal Number of Units: 4Order Total: $730.56BVERVIN40@GMAIL.COM Flat Delivery Rate Date: FEB 24, 2017 AFTER CALLING FOR 2 HOURS i WAS TOLD THAT ITEM WILL NOT BE DELIVERED THAT DAY. WAITED 2 MORE DAYS. nO ONE CALLED ME TO TELL ME THAT... i HAVE LOST ONE DAY AT WORK. tHIS iS NOT GOOD BUSINESS. THIS WAS ORDERED MORE THAN A WEEK IN ADVANCE. vERY SAD!!! More...
    (Delivery Services)
  • maytag washer broken

    The appliance Warrenty at Home Depot is not worth the cost My washer went out on30 January 2017 on 17 it took 5 days to have anyone look at the washer and another 7days for the parts and now they are saying it will be another week before they can come to install the parts when I said that wasn't good enough and their response is sorry that's the best we can do. No concern that will be 3 weeks and what happens if that dosent fix it another 3 weeks or longer. Not happy with Home Depot Warrenty division More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Kcoalley's Picture   Kcoalley    0 Comments   Comments
  • Home Depot Made it Right

    Purchased a wonderful Samsung Refrigerator in Oct. 2016, was delivered as promised. Went back in Nov. 2016 and ordered Maytag top-loader washer & dryer set. Was delivered as promised. For the next almost 3 months, through Christmas, company & sicknesses in the home, noticed something wasn't good with the washer. The darks would come out covered with lint, and my husband's work coveralls came out just as dirty as when I put them in. The machine was working as designed, but it didn't clean our clothes. Contacted Kurt/salesman at the Green Bay West Home Depot, and he... More...
    (Home Improvement)
  • Not awarding veterans discount

    My father in law presently bought 700 $ worth of flooring at the West mifflin pa store because it was not in stock ,he had his veterans I.d. but they refused to give him his discount because the store had to order the flooring,why should he be punished because they did not have it in stock,the other thing that bugs me is he was talked into ordering this flooring by a salesmen that knew it was not in stock. More...
    (Shopping, Chain Stores)
    Biff's Picture   Biff    0 Comments   Comments
  • Appliances

    Michelle at the PIttsburg KS Home Depot is always spot on,. If I ever have a problem I know that she will find the answers I need. Michelle always calls me back and when she broke her foot and was off work, that place was a disaster. I hope you know how valuable she is to the success of your store. This world needs more caring people, like her. I tried for months to get help and she had my problem solved in 10-15 minutes. Everyone else just blew me off, never called back and flat did not care, More...
    (Home Improvement)
    littles's Picture   littles    0 Comments   Comments
  • Kitchen Cabinets

    We purchased InnerMost Cabinets at Home Depot in Lihue, Hawaii, for our kitchen remodel in 2014. Within a year, the laminate edging began to separate from the particle board. Within 18 months the doors had warped to where they would not close completely, despite the door adjustment apparatus. To compound the frustration, the handling of our complaint by the InnerMost sales representative (Chris), as well as the staff at Home Depot, was less than satisfactory. Delays occurred through the repair of the edging and their refusal to address the door warping processes. Only through our... More...
    (Home Improvement)
    gfinefrock's Picture   gfinefrock    0 Comments   Comments
  • Sears broken washing machine

    Order #: W548481484 Nearly 2 months later I am still waiting for my dishwasher! I ordered this appliance online back in November, week of Thanksgiving. A month later, December 27th, I received a call from the delivery service that the appliance was going to be delivered the next day (December 28th). On December 28th, the delivery company called to inform me that they had misplaced (lost) my order and that they would follow up a day later. One and a half week later, I called Home Depot to inquire about the status of the order. To my complete dismay, Home Depot could not even get a hold of... More...
    (Home Improvement)
    bboucard's Picture   bboucard    0 Comments   Comments
  • Ariens Snow Blower from Home Depot

    Hi. I purchased a Brand New Ariens snowblower (off season) March of 2015 from Home Depot. I am a 60 year old female and my old reliable Ariens had enough winter of 2015. So I decided I would get a bigger one and did much discussion with the very helpful people at H.D. Last winter (Buffalo NY) we had a very mild winter and Maybe used blowed 4 times. I followed all the directions it had for storing it until winter. Again following instructions went out bought new gas. First snow it was awful. Started up but every time you put the choke down would conk out. Motor was racing up and down, and... More...
    (Home Improvement)
    rebec134's Picture   rebec134    0 Comments   Comments
  • Appliance shopping

    I want to commend Ryanne E. at Store number 4114. Ryanne helped me shop for three appliances I needed for my kitchen. I was a nervous wreck spending all the money and trying to select between brands. Ryanne was extremely calm, kind, patient, and knew her information. She never made me feel pressured or rushed. She was there to help me, even when I realized her shift was up. I told her she was going to go far in this company, and I recommend that her supervisors/ manager/bosses watch this young gem or a worker because she has great potential to go far in this company. Thank you... More...
    (Home Improvement)
    Leelee3321's Picture   Leelee3321    0 Comments   Comments
  • Incorrectly installed windows, can't get them fixed for over 4 months

    I used to love shopping at home depot. But now I hate this store. The reason for it is installation of the Windows. Chad who works there came to my home in August July 2016. We signed an agreement to install expensive Home Depot brand windows with a life time warranty. In a month 2 Ukrainian guys came in to install the windows. I paid the whole sum outright. In September with Seattle rainy and stormy weather windows started leaking. There was A LOT of water on the carpet, drapes and the TV. My husband and I started calling home depot to come and fix it just about every day. A month later a... More...
    (Home Improvement)
    Lesherkate's Picture   Lesherkate    0 Comments   Comments
  • Appliance Delivery

    Appliances not delivery on scheduled day. No phone call to inform that they would not be coming. No concern from the Park Meadows Lone Tree store that this had happened, only excuses. After having paid in FULL 3 weeks prior to actually receiving my appliances--3 of them mind you, I expect at minimum of a $100 gift card to the Home Depot could be offered up, as a way of saying, hey, sorry for your troubles, let's make this right. We value you as a customer. Apparently a request such as this is ludicrus when I speak to managers at the Home Depot Park Meadows Location. Find that hard... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Home Depot Wanted to Take a Month to Deliver Diishwasher

    After waiting a week and a half to have a Maytag Dishwasher and Clothes Dryer delivered because I bought them right before Thanksgiving, the dryer was delivered damaged. They returned the damaged dishwasher. When the shippers called about delivering a new one, it was not going to be delivered until a full month after I bought it. They said they could ship it sooner but there was no one available to deliver and install it before Dec. 15. This is not the season to be without a dishwasher! When I called Home Depot to let them know I was not happy, they said they were sorry but they had had a... More...
    (Delivery Services)
    kathy99's Picture   kathy99    0 Comments   Comments
  • Lacking installers and Awful customer service

    If you buy an appliance with installation, please think twice. Your local appliance store may cost a couple of dollars more upfront, but will save you in the end. Be very wary of Home Depot installation services and post-sale customer service. From my experience, Home depot places very little importance on a customer once they receive your money. Accountability and issue resolution is not in the Home Depot vocabulary. You may save a couple of dollars on the appliance purchase...yes...but you'll pay with inconvenience, lack of customer service, and frustration related to customer... More...
    (Home Improvement)
    jeffcloutier's Picture   jeffcloutier    0 Comments   Comments
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