Home Depot Consumer Complaints All Reviews

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Home Depot Reviews

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  • Home Depot & Premier Product



    I bought a LG washer & dryer from Home depot and I cannot get a problem resolved because I bought the items online. This is the response I keep getting when I try to contact home depot. Hello Mrs. Barnes, I hope all is well. Thank you for providing your order number. I have documented all of your concerns with Premier Product. However due to this being an online issue. You will have to contact them directly at 800.455.3869 option. Please don't hesitate to reach out to me if there is anything else that I can do for you. Have a great day! WHAT WHY WOULD I DO THAT AGAIN! More...
    (Delivery Services)
    joannbarnes1's Picture   joannbarnes1    0 Comments   Comments
  • Lousy



    HOme Depot uses Temco Logistics as delivery agent for large appliances. This company is Irresponsible and unprofessional. Home Depot knows this for several years and they keep working with Temco, at least in Los Angeles area. This delivery co. damaged the new appliance I ordered during transport and the driver had the face to ask me if I wanted a discount for the damage, which I refused. Then they did not give me any info on a replacement unit; then Home Depot cust. svc. told me that "they were not allowed to give out the phone number of delivery agent support" and that... More...
    (Delivery Services)
    amacurosprint's Picture   amacurosprint    0 Comments   Comments
  • Home Depot Customer Service



    I went into Home Depot at Fort Oglethorp GA to look for several items.One was an item to use as extra door security. The young lady at the customer service desk asked if she could help me. I tried to describe the item that I was looking for and she wasn't familiar with it so she called another associate on the phone to ask. She tried to describe it to the other associate on the phone. I guess he didn't understand. He must have asked her why I wanted the item so she told him that I will be moving away to a new place where I didn't know anyone and that I wanted extra... More...
    (Home Improvement)
    Sobrina's Picture   Sobrina    0 Comments   Comments
  • Home Depot-over charging for item delivery



    To Home Depot Customer Service Department: I am writing to express my concerns about a recent experience with Home Depot. I bought and paid for an appliance, but when it was time to deliver I was advised that if the item was to be brought into the facility, it would be an extra charge, and if I needed the appliance hooked up, and the old hauled away this would also cost extra. Of course I was advised after I had paid and cleared my calendar, to receive the appliance. I then cancel the order, and went somewhere else, where the item would be delivered, installed and the old unit would... More...
    (Delivery Services)
    Dishearten's Picture   Dishearten    0 Comments   Comments
  • Window A/c



    My son bought me a window a/c for my family room. I've never had problems with any products I have bought from there. So I didn't save the box or receipt. After a few days window a/c stops working. I'm thinking it's only been a few days maybe I'm sure Home Depot will do an even exchange for another one. But I was wrong Home Depot did nothing for me. I even offered to buy the bigger one up. They still refused. I spend thousands of dollars at Home Depot a year. So I was very disapppointed with there customer service. I will no longer shop at Home Depot. I will drive... More...
    (Miscellaneous)
    Maryjane420's Picture   Maryjane420    0 Comments   Comments
  • Poor customer service



    It seems that the only time I have an okay experience at Home Depot is when I do not need assistance. Just left empty handed because the three ways I measured for blinds were wrong. I was trying to convince the employee to just cut the shades and I would own it but she just kept telling me how I was wrong. I could tell that she really did not want to help. FYI, I used to work at Home Depot and was trained on how to cut these stupid $10.00 shades. More...
    (Home Improvement)
    Fheather's Picture   Fheather    0 Comments   Comments
  • Brand new washer that doesn't work



    I recently bought a brand new washing machine from Home Depot. I ordered it online and the expected delivery date was in 2 days. However, it actually took over a month to get the washing machine. Then after having the washing machine a few weeks it quite working. It has now been over 2 weeks and I still don't have a working washing machine. I have spoken with the manufacturer, home depot and the store manager of home depot but no one has been helpful. I paid for the extra warranty and have been dealing with this problem since my Sears washing machine broke in April. I will NEVER... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Carissamo's Picture   Carissamo    0 Comments   Comments
  • Home Depot warranty



    Had Home Depot extended warranty on lawnmower. It's been 2 months now and has been completely mishandled. It took 2 weeks to find a repair company and 6 more weeks before they looked at lawnmower. 8 weeks without lawnmower and still not repaired as they claim not covered item.the Home Depot warranty supervisors were arrogant and lacked common sense.the saga contines More...
    (Home Improvement)
    Amiccio's Picture   Amiccio    0 Comments   Comments
  • Samsung refrigerator ice maker



    5/6/14 - purchased Samsung fridge and 5 year warranty 4/25/17 - ice maker stopped working, tech came to check. Said partial restriction of fridge vent could be cause. Told him nothing was said when fridge was delivered and installed. He said he would order the part, come back and make repairs, and would have to note if a vent is not installed further service could be denied. Waited about two and a half weeks and no return nor any communication from Home Depot. My wife called Home Depot and was told the case was denied and closed. She was told to call back when the vent was installed.... More...
    (Repair Services)
    noiceinhawaii's Picture   noiceinhawaii    0 Comments   Comments
  • WORST DELIVERY COMPANY EVER



    I purchased a Fridge, stove, microwave and dishwasher from home depot. The fridge came dented and the water pump/ice maker didn't work so they offered to bring me a new one a WEEK later. The fridge alarm went off the entire week with no way to stop it. The second fridge came and the installer said it was also broken because the water wouldn't work. He tried to send that back as well. I figured out that he just wasn't smart enough to turn on the water supply from my home to the fridge. I paid extra to have them install the microwave and dishwasher. The installers had no... More...
    (Home Improvement)
  • Worst Customer Service



    Staten Island Forest Ave has the worst customer service! The departments are understaffed and therefore the employees are extremely overwhelmed and are nasty! The customers suffer!!!! There should be floaters that could jump in help busy departments. I asked the woman in millworker if there was anyone else working when she finally showed up at the desk when she went off on a rant about how busy she was.... I went to customer service to let them know about what happened, the customer service clerk assured me that she would be very apologetic and would help us. When we got back she... More...
    (Home Improvement)
    RitaV's Picture   RitaV    0 Comments   Comments
  • Home Depot Denied My Military Discount



    Today my local Home Depot denied my military discount.. Suddenly my years of military service no longer matters to them! I spend about 20K a year at Home Depot which is a drop in the bucket for this big box store giant.. But, its a lot of money to me, and I have options to spend that somewhere else! I will never set foot in a Home Depot again, and I'm sure I'm not the only veteran that feels this way. So my business and the company I work for will take their business to Lowes or Ace Hardware! Nancy Pelosi must be the new CEO? What a slap in the face! Take your business... More...
    (Home Improvement)
    brentgreen's Picture   brentgreen    0 Comments   Comments
  • Poor Window Replacement-Customer Service



    Made a contract with Home Depot to replace 5 windows and an 8 ft. sliding door. After I signed the contract, I found that, over the years, moisture from the old single pane aluminum windows had damaged the sheetrock around all of the windows. I decided to replace or repair the damage before the new windows were installed. To do this, I had to remove the old windows and then temporarily put them back in until the new windows arrived. Since the old windows were nailed directly to the studs, it was necessary to remove the brick mold from around the windows and then cut the sheeting to gain... More...
    (Home Improvement)
    LilReb's Picture   LilReb    0 Comments   Comments
  • Bathroom remodle job



    Small bathroom 14K of work. Tile job is awful. Job was contracted Dec 2016. To date bathroom is still underway. Leak flooded the bathroom and ruined the ceiling below. They fixed this however. Tiles were not properly set or leveled. Uneven and sticking out. Grout all over the place. Had to stop the installation of the shower door as base tile work was so bad. Have pics. Foreman of job is working on it and agreed job was bad. HD offering to replace entire job. Suggested cash settlement. This is not good. I expect a professional job for the price I am paying. This is not a huge... More...
    (Home Improvement)
    charner's Picture   charner    0 Comments   Comments
  • Home Depot Saturn ave, San Diego



    Scheduled roofing appt a month ago. I got called and no appointment. Surprise just like Sears. Then quote quality assurance called me, we can support your appointment on Saturday. My wife and I disrupted our schedules for Friday. Then the quote lol quality assurance hung up. Just like Sears. Big box stores which my parents shopped at and I try to be loyal to are not what they were. More...
    (Repair Services)
    Muse's Picture   Muse    0 Comments   Comments
  • maytag washer broken



    The appliance Warrenty at Home Depot is not worth the cost My washer went out on30 January 2017 on 17 it took 5 days to have anyone look at the washer and another 7days for the parts and now they are saying it will be another week before they can come to install the parts when I said that wasn't good enough and their response is sorry that's the best we can do. No concern that will be 3 weeks and what happens if that dosent fix it another 3 weeks or longer. Not happy with Home Depot Warrenty division More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Kcoalley's Picture   Kcoalley    0 Comments   Comments
  • Not awarding veterans discount



    My father in law presently bought 700 $ worth of flooring at the West mifflin pa store because it was not in stock ,he had his veterans I.d. but they refused to give him his discount because the store had to order the flooring,why should he be punished because they did not have it in stock,the other thing that bugs me is he was talked into ordering this flooring by a salesmen that knew it was not in stock. More...
    (Shopping, Chain Stores)
    Biff's Picture   Biff    0 Comments   Comments
  • Kitchen Cabinets



    We purchased InnerMost Cabinets at Home Depot in Lihue, Hawaii, for our kitchen remodel in 2014. Within a year, the laminate edging began to separate from the particle board. Within 18 months the doors had warped to where they would not close completely, despite the door adjustment apparatus. To compound the frustration, the handling of our complaint by the InnerMost sales representative (Chris), as well as the staff at Home Depot, was less than satisfactory. Delays occurred through the repair of the edging and their refusal to address the door warping processes. Only through our... More...
    (Home Improvement)
    gfinefrock's Picture   gfinefrock    0 Comments   Comments
  • Sears broken washing machine



    Order #: W548481484 Nearly 2 months later I am still waiting for my dishwasher! I ordered this appliance online back in November, week of Thanksgiving. A month later, December 27th, I received a call from the delivery service that the appliance was going to be delivered the next day (December 28th). On December 28th, the delivery company called to inform me that they had misplaced (lost) my order and that they would follow up a day later. One and a half week later, I called Home Depot to inquire about the status of the order. To my complete dismay, Home Depot could not even get a hold of... More...
    (Home Improvement)
    bboucard's Picture   bboucard    0 Comments   Comments
  • Incorrectly installed windows, can't get them fixed for over 4 months



    I used to love shopping at home depot. But now I hate this store. The reason for it is installation of the Windows. Chad who works there came to my home in August July 2016. We signed an agreement to install expensive Home Depot brand windows with a life time warranty. In a month 2 Ukrainian guys came in to install the windows. I paid the whole sum outright. In September with Seattle rainy and stormy weather windows started leaking. There was A LOT of water on the carpet, drapes and the TV. My husband and I started calling home depot to come and fix it just about every day. A month later a... More...
    (Home Improvement)
    Lesherkate's Picture   Lesherkate    0 Comments   Comments
  • Lacking installers and Awful customer service



    If you buy an appliance with installation, please think twice. Your local appliance store may cost a couple of dollars more upfront, but will save you in the end. Be very wary of Home Depot installation services and post-sale customer service. From my experience, Home depot places very little importance on a customer once they receive your money. Accountability and issue resolution is not in the Home Depot vocabulary. You may save a couple of dollars on the appliance purchase...yes...but you'll pay with inconvenience, lack of customer service, and frustration related to customer... More...
    (Home Improvement)
    jeffcloutier's Picture   jeffcloutier    0 Comments   Comments
  • LOUD GE model GTW460ASJWW



    As a former employee of EXPO, stock holder, and loyal customer that filled two homes with only HD products, I am beyond frustrated at the lack of attention, or resolve to my dissatisfaction of my purchase. The appliance manager chastised me, when I explained I was in a hurry and entrusted her salesperson to recommend a good machine to replace the GE I had previously purchased; telling me I should have done my homework. Her employee should also do his for recommending a horrible machine to hear for the next ? years! She stood fast on the store policy of no returns. She then recommended if... More...
    (Shopping, Chain Stores)
    excuseme's Picture   excuseme    0 Comments   Comments
  • McLeod Properties



    We ordered carpet over the phone from the Cottonwood, AZ store. We reside in Coeur d Alene Idaho and chose the color from our local store to be installed in our new property in Sedona, Arizona. Upon our arrival at our condo, we discovered that the wrong carpet had been installed. We went to the Cottonwood store and discussed the problem with a sales associate in flooring and the store manager. They played us the recording of the phone call from the installation company verifying install date, price quote and carpet color to which we agreed uoon. We did not catch the mistake as we were... More...
    (Home Improvement)
    cdajen's Picture   cdajen    0 Comments   Comments
  • home depot will not help order



    I have made my last trip to Home Depot after many years of being a loyal customer. I ordered a $900 kitchen cabinet. The wrong color was sent and they very rudely told me there was nothing they could do. I asked to negotiate a compromise and again I was told there was nothing they could do. A very rude woman by the name of Amy told me when I asked, "so you are telling me there is nothing you are willing to do?" She responded with, "that is exactly what I am telling you." Unlike a successful company such as LL Bean, they refuse to stand my their products. I am in shock... More...
    (Home Improvement)
    Murphybrown's Picture   Murphybrown    0 Comments   Comments
  • Maytag Maxima washer



    No complaint against Home Depot, but they should discontinue Maytag Maxima washers due to the overall complaints and bad service from Maytag. Purchased the Maxima for $1100, 3 years later it will cost $721 to repair. If Maytag is not going to stand behind their products then they are only going to give Home Depot a bad name for selling them. More...
    (Repair Services)
    Hopkins's Picture   Hopkins    2 Comments   Comments
  • Home Depot Garage door openers and installation company



    Home Depot has only one garage door opener installer in the Coachella Valley. Home Depot has a policy of not allowing the slide-lock to be installed. After waiting a week a time was set up for them to install the Chamberlain opener. It took them about 20 minutes. During that time period they installed the door opener improperly so that it only works some time. We got a half-horse so it would be quiet; instead it makes 'hitching' sounds when it begins and sometimes you have to hold the button in for the door to shut. The installer (think he was the owner of the Cross Construction... More...
    (Repair Services)
    Garagegrrr's Picture   Garagegrrr    0 Comments   Comments
  • window installation



    Great sales people for window installation. We believed they would hire a responsible company to install. In fact the salesman left me the cell phone numbers of 7 people I could call if I had problems. I called 7 and left a message. One returned my call. Problem: Installation company was scheduled to arrive at one. At 10 past one they called to say they had been held up on a job YESTERDAY and would be unable to install at the scheduled time. They had not even picked up the windows from the warehouse. We had followed instructions and moved furniture and removed plantation shutters.... More...
    (Home Improvement)
    sjwi's Picture   sjwi    0 Comments   Comments
  • home depot never delivered the storm door I paid for!



    I drove to the home depot in Prescott AZ to order a storm door and I paid for it. home depot said "they would call me when it came in"! Home depot called and said "it was ready to be picked up"! I called the man who was going to pick up my storm door and install it! I paid him $25.00 to go pick up the door! He drives to home depot and they sold my door to some one else!!! " Home depot said " they would order me another door" another four weeks! I get a call from the home depot in Prescott AZ and the second door was ready to be picked up. I paid the... More...
    (Home Improvement)
    nojustice's Picture   nojustice    1 Comments   Comments
  • Home Depot Tool Rental (Junk Dirt Auger!)



    I tried renting a Dirt Auger from the Tool Rental Department. The place was cluttered, and had a long line, but we eventually got the Auger to the desk, only to find it wouldn't start. We grabbed a second Auger, it started, and I brought it home for a 4 hour rental. The Auger was a piece of junk, the engine ran, but could hardly turn the blade. After fighting with it for some time, I got about a foot down, only for it to completely seize up and wouldn't start again. I spent the next hour and a half fighting it, and digging by hand before I brought it back. USELESS! When I... More...
    (Home Improvement)
    zenithbound's Picture   zenithbound    0 Comments   Comments
  • Horrible Dishwasher Installation



    We had a brand new KitchenAid KDFE104DSS dishwasher installed a week ago and during it's first run the machine dumped water all over our floor. I had to call twice to get the install team back out and was informed that the drainage hose some how became disconnected from the dishwasher. The hose was re-attached and the tech noticed the door was stiff so pulled the unit back out and adjusted the door and the leveling feet on the dishwasher. The second day the machine started leaking water, not as bad as the first time but still enough to take a full bath towel to clean up. A second... More...
    (Home Improvement)
    dunnihdd's Picture   dunnihdd    0 Comments   Comments
  • Customer Service??



    Went in to pay off my Home Depot card. We got in line at customer service and after waiting 10-15 minutes while the manager stared at her computer (until the only other person helping people asked for her help) and we were 2nd in line we were told that going to a till would be faster to pay our card. We then got in line at a till and waited another 10-15 minutes while the cashier figured out how to put something through for another customer that didn't scan immediately. Once we were finally at the front of the line I give them my statement and a number of gift cards we had received... More...
    (Credit Cards, Finance, Banks)
  • Incompetent regarding kitchen project



    I am in midst of getting new counter installed and appliances. Home depot has screwed up every aspect of simple job. The number of errors is ridiculous. Lost counter template,lost reference numbers,lost telephone number,,scheduled job 6 wks in advance then told 3 days before they ran out of stock,wrong information on appliances and counter. I ve spent more than 10 hrs on the phone just in getting things corrected. No chance there is a worse place to do business with,,in fact,,find 10 people who tried to get a home project done thru home depot and you will know it for yourself More...
    (Home Improvement)
    perryhall2's Picture   perryhall2    1 Comments   Comments
  • Home Depot in Garden City lousy customer service



    The Home Depot in Garden city, KS has the worst customer service I have ever experienced at any of their stores. I shop here frequently and have quite often had to deal with rude associates as well as associates yelling at my children or myself. I have two young children and try hard to ensure they are following the rules. They can be good for all but a minute of our time in the store and it is in that short amount of time that an associate has come and yelled at us. The first time this happened, I was surprised and tactfully avoided that associate. However this has happened so many... More...
    (Shopping, Chain Stores)
    Diyer's Picture   Diyer    0 Comments   Comments
  • Home Depot complaint for property damage



    I recently had The Home Depot install my unitized washer and dryer. When they delivered it, the hose and the cord back of the unit were not tied and hanging down loosely. The installers got them in their way and couldn't move for awhile. In the effort to get them out of the way, they badly scratched my newly installed laminate floor (also purchased from The Home Depot). I talked to the installer immediately when I saw it, and he told me to call The Home Depot claim center. I don't know who they are but it's another third party. My claim is only to cover one box of... More...
    (Delivery Services)
    MAC1's Picture   MAC1    0 Comments   Comments
  • Do not order appliances online



    I had two bad experiences. The first involved a range I ordered for a rental unit. Home Depot said it would take 3 weeks and the tenant was unhappy so I called every few days to make sure there would be no delays. I was told each time that the order was on time. The day before scheduled delivery I received an email saying it would be another month. The renter gave her notice. The second experience was for a washer to be delivered to my home. The delivery people refused to carry it to the house and wanted to leave it next to the road so I cancelled the order. Four days later I called to make... More...
    (Home Improvement)
    Hstamper's Picture   Hstamper    0 Comments   Comments
  • MasterBath vanity, major delays and missing pieces



    I ordered and purchased a MasterBath vanity and cabinet through Home Depot on April 7th, 2015. Was told the delivery would be within 2-3 weeks. After a month of waiting and calling Home Depot (Rossford Ohio store) the response was that they were waiting on a piece for the vanity drawers. After another couple weeks we were told that they were waiting on a mirror. Each time MasterBath kept saying there was some part issue for their standard vanity. After waiting almost 2 months to get the vanity that was supposed to rise after a couple weeks we decided to cancel our order and start over. The... More...
    (Home Improvement)
    teach48's Picture   teach48    0 Comments   Comments
  • Home Depot day bed patio furniture warped



    I placed online order for two day bed patio furniture. The first delivery both items were not leveled. There are six legs in this bed. The two middle legs one day bed neither legs touched the ground. The other day bed one touched the ground the other didn't. I returned both items. I ordered them again and requested a supervisor surveyed the item before boxing. It's apparent that didn't happen since the second delivery one chair was missing the tip and the other chair had the same problem as the first pair one leg touched the ground the other didn't. To avoid... More...
    (Furniture)
    kharlan's Picture   kharlan    0 Comments   Comments
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