Home Depot Consumer Complaints All Reviews

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Home Depot Reviews

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  • Bathroom remodle job



    Small bathroom 14K of work. Tile job is awful. Job was contracted Dec 2016. To date bathroom is still underway. Leak flooded the bathroom and ruined the ceiling below. They fixed this however. Tiles were not properly set or leveled. Uneven and sticking out. Grout all over the place. Had to stop the installation of the shower door as base tile work was so bad. Have pics. Foreman of job is working on it and agreed job was bad. HD offering to replace entire job. Suggested cash settlement. This is not good. I expect a professional job for the price I am paying. This is not a huge... More...
    (Home Improvement)
    charner's Picture   charner    0 Comments   Comments
  • Home Depot Saturn ave, San Diego



    Scheduled roofing appt a month ago. I got called and no appointment. Surprise just like Sears. Then quote quality assurance called me, we can support your appointment on Saturday. My wife and I disrupted our schedules for Friday. Then the quote lol quality assurance hung up. Just like Sears. Big box stores which my parents shopped at and I try to be loyal to are not what they were. More...
    (Repair Services)
    Muse's Picture   Muse    0 Comments   Comments
  • maytag washer broken



    The appliance Warrenty at Home Depot is not worth the cost My washer went out on30 January 2017 on 17 it took 5 days to have anyone look at the washer and another 7days for the parts and now they are saying it will be another week before they can come to install the parts when I said that wasn't good enough and their response is sorry that's the best we can do. No concern that will be 3 weeks and what happens if that dosent fix it another 3 weeks or longer. Not happy with Home Depot Warrenty division More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Kcoalley's Picture   Kcoalley    0 Comments   Comments
  • Not awarding veterans discount



    My father in law presently bought 700 $ worth of flooring at the West mifflin pa store because it was not in stock ,he had his veterans I.d. but they refused to give him his discount because the store had to order the flooring,why should he be punished because they did not have it in stock,the other thing that bugs me is he was talked into ordering this flooring by a salesmen that knew it was not in stock. More...
    (Shopping, Chain Stores)
    Biff's Picture   Biff    0 Comments   Comments
  • Kitchen Cabinets



    We purchased InnerMost Cabinets at Home Depot in Lihue, Hawaii, for our kitchen remodel in 2014. Within a year, the laminate edging began to separate from the particle board. Within 18 months the doors had warped to where they would not close completely, despite the door adjustment apparatus. To compound the frustration, the handling of our complaint by the InnerMost sales representative (Chris), as well as the staff at Home Depot, was less than satisfactory. Delays occurred through the repair of the edging and their refusal to address the door warping processes. Only through our... More...
    (Home Improvement)
    gfinefrock's Picture   gfinefrock    0 Comments   Comments
  • Sears broken washing machine



    Order #: W548481484 Nearly 2 months later I am still waiting for my dishwasher! I ordered this appliance online back in November, week of Thanksgiving. A month later, December 27th, I received a call from the delivery service that the appliance was going to be delivered the next day (December 28th). On December 28th, the delivery company called to inform me that they had misplaced (lost) my order and that they would follow up a day later. One and a half week later, I called Home Depot to inquire about the status of the order. To my complete dismay, Home Depot could not even get a hold of... More...
    (Home Improvement)
    bboucard's Picture   bboucard    0 Comments   Comments
  • Incorrectly installed windows, can't get them fixed for over 4 months



    I used to love shopping at home depot. But now I hate this store. The reason for it is installation of the Windows. Chad who works there came to my home in August July 2016. We signed an agreement to install expensive Home Depot brand windows with a life time warranty. In a month 2 Ukrainian guys came in to install the windows. I paid the whole sum outright. In September with Seattle rainy and stormy weather windows started leaking. There was A LOT of water on the carpet, drapes and the TV. My husband and I started calling home depot to come and fix it just about every day. A month later a... More...
    (Home Improvement)
    Lesherkate's Picture   Lesherkate    0 Comments   Comments
  • Lacking installers and Awful customer service



    If you buy an appliance with installation, please think twice. Your local appliance store may cost a couple of dollars more upfront, but will save you in the end. Be very wary of Home Depot installation services and post-sale customer service. From my experience, Home depot places very little importance on a customer once they receive your money. Accountability and issue resolution is not in the Home Depot vocabulary. You may save a couple of dollars on the appliance purchase...yes...but you'll pay with inconvenience, lack of customer service, and frustration related to customer... More...
    (Home Improvement)
    jeffcloutier's Picture   jeffcloutier    0 Comments   Comments
  • LOUD GE model GTW460ASJWW



    As a former employee of EXPO, stock holder, and loyal customer that filled two homes with only HD products, I am beyond frustrated at the lack of attention, or resolve to my dissatisfaction of my purchase. The appliance manager chastised me, when I explained I was in a hurry and entrusted her salesperson to recommend a good machine to replace the GE I had previously purchased; telling me I should have done my homework. Her employee should also do his for recommending a horrible machine to hear for the next ? years! She stood fast on the store policy of no returns. She then recommended if... More...
    (Shopping, Chain Stores)
    excuseme's Picture   excuseme    0 Comments   Comments
  • McLeod Properties



    We ordered carpet over the phone from the Cottonwood, AZ store. We reside in Coeur d Alene Idaho and chose the color from our local store to be installed in our new property in Sedona, Arizona. Upon our arrival at our condo, we discovered that the wrong carpet had been installed. We went to the Cottonwood store and discussed the problem with a sales associate in flooring and the store manager. They played us the recording of the phone call from the installation company verifying install date, price quote and carpet color to which we agreed uoon. We did not catch the mistake as we were... More...
    (Home Improvement)
    cdajen's Picture   cdajen    0 Comments   Comments
  • home depot will not help order



    I have made my last trip to Home Depot after many years of being a loyal customer. I ordered a $900 kitchen cabinet. The wrong color was sent and they very rudely told me there was nothing they could do. I asked to negotiate a compromise and again I was told there was nothing they could do. A very rude woman by the name of Amy told me when I asked, "so you are telling me there is nothing you are willing to do?" She responded with, "that is exactly what I am telling you." Unlike a successful company such as LL Bean, they refuse to stand my their products. I am in shock... More...
    (Home Improvement)
    Murphybrown's Picture   Murphybrown    0 Comments   Comments
  • Maytag Maxima washer



    No complaint against Home Depot, but they should discontinue Maytag Maxima washers due to the overall complaints and bad service from Maytag. Purchased the Maxima for $1100, 3 years later it will cost $721 to repair. If Maytag is not going to stand behind their products then they are only going to give Home Depot a bad name for selling them. More...
    (Repair Services)
    Hopkins's Picture   Hopkins    2 Comments   Comments
  • Home Depot Garage door openers and installation company



    Home Depot has only one garage door opener installer in the Coachella Valley. Home Depot has a policy of not allowing the slide-lock to be installed. After waiting a week a time was set up for them to install the Chamberlain opener. It took them about 20 minutes. During that time period they installed the door opener improperly so that it only works some time. We got a half-horse so it would be quiet; instead it makes 'hitching' sounds when it begins and sometimes you have to hold the button in for the door to shut. The installer (think he was the owner of the Cross Construction... More...
    (Repair Services)
    Garagegrrr's Picture   Garagegrrr    0 Comments   Comments
  • window installation



    Great sales people for window installation. We believed they would hire a responsible company to install. In fact the salesman left me the cell phone numbers of 7 people I could call if I had problems. I called 7 and left a message. One returned my call. Problem: Installation company was scheduled to arrive at one. At 10 past one they called to say they had been held up on a job YESTERDAY and would be unable to install at the scheduled time. They had not even picked up the windows from the warehouse. We had followed instructions and moved furniture and removed plantation shutters.... More...
    (Home Improvement)
    sjwi's Picture   sjwi    0 Comments   Comments
  • home depot never delivered the storm door I paid for!



    I drove to the home depot in Prescott AZ to order a storm door and I paid for it. home depot said "they would call me when it came in"! Home depot called and said "it was ready to be picked up"! I called the man who was going to pick up my storm door and install it! I paid him $25.00 to go pick up the door! He drives to home depot and they sold my door to some one else!!! " Home depot said " they would order me another door" another four weeks! I get a call from the home depot in Prescott AZ and the second door was ready to be picked up. I paid the... More...
    (Home Improvement)
    nojustice's Picture   nojustice    1 Comments   Comments
  • Home Depot Tool Rental (Junk Dirt Auger!)



    I tried renting a Dirt Auger from the Tool Rental Department. The place was cluttered, and had a long line, but we eventually got the Auger to the desk, only to find it wouldn't start. We grabbed a second Auger, it started, and I brought it home for a 4 hour rental. The Auger was a piece of junk, the engine ran, but could hardly turn the blade. After fighting with it for some time, I got about a foot down, only for it to completely seize up and wouldn't start again. I spent the next hour and a half fighting it, and digging by hand before I brought it back. USELESS! When I... More...
    (Home Improvement)
    zenithbound's Picture   zenithbound    0 Comments   Comments
  • Horrible Dishwasher Installation



    We had a brand new KitchenAid KDFE104DSS dishwasher installed a week ago and during it's first run the machine dumped water all over our floor. I had to call twice to get the install team back out and was informed that the drainage hose some how became disconnected from the dishwasher. The hose was re-attached and the tech noticed the door was stiff so pulled the unit back out and adjusted the door and the leveling feet on the dishwasher. The second day the machine started leaking water, not as bad as the first time but still enough to take a full bath towel to clean up. A second... More...
    (Home Improvement)
    dunnihdd's Picture   dunnihdd    0 Comments   Comments
  • Customer Service??



    Went in to pay off my Home Depot card. We got in line at customer service and after waiting 10-15 minutes while the manager stared at her computer (until the only other person helping people asked for her help) and we were 2nd in line we were told that going to a till would be faster to pay our card. We then got in line at a till and waited another 10-15 minutes while the cashier figured out how to put something through for another customer that didn't scan immediately. Once we were finally at the front of the line I give them my statement and a number of gift cards we had received... More...
    (Credit Cards, Finance, Banks)
  • Incompetent regarding kitchen project



    I am in midst of getting new counter installed and appliances. Home depot has screwed up every aspect of simple job. The number of errors is ridiculous. Lost counter template,lost reference numbers,lost telephone number,,scheduled job 6 wks in advance then told 3 days before they ran out of stock,wrong information on appliances and counter. I ve spent more than 10 hrs on the phone just in getting things corrected. No chance there is a worse place to do business with,,in fact,,find 10 people who tried to get a home project done thru home depot and you will know it for yourself More...
    (Home Improvement)
    perryhall2's Picture   perryhall2    1 Comments   Comments
  • Home Depot in Garden City lousy customer service



    The Home Depot in Garden city, KS has the worst customer service I have ever experienced at any of their stores. I shop here frequently and have quite often had to deal with rude associates as well as associates yelling at my children or myself. I have two young children and try hard to ensure they are following the rules. They can be good for all but a minute of our time in the store and it is in that short amount of time that an associate has come and yelled at us. The first time this happened, I was surprised and tactfully avoided that associate. However this has happened so many... More...
    (Shopping, Chain Stores)
    Diyer's Picture   Diyer    0 Comments   Comments
  • Home Depot complaint for property damage



    I recently had The Home Depot install my unitized washer and dryer. When they delivered it, the hose and the cord back of the unit were not tied and hanging down loosely. The installers got them in their way and couldn't move for awhile. In the effort to get them out of the way, they badly scratched my newly installed laminate floor (also purchased from The Home Depot). I talked to the installer immediately when I saw it, and he told me to call The Home Depot claim center. I don't know who they are but it's another third party. My claim is only to cover one box of... More...
    (Delivery Services)
    MAC1's Picture   MAC1    0 Comments   Comments
  • Do not order appliances online



    I had two bad experiences. The first involved a range I ordered for a rental unit. Home Depot said it would take 3 weeks and the tenant was unhappy so I called every few days to make sure there would be no delays. I was told each time that the order was on time. The day before scheduled delivery I received an email saying it would be another month. The renter gave her notice. The second experience was for a washer to be delivered to my home. The delivery people refused to carry it to the house and wanted to leave it next to the road so I cancelled the order. Four days later I called to make... More...
    (Home Improvement)
    Hstamper's Picture   Hstamper    0 Comments   Comments
  • MasterBath vanity, major delays and missing pieces



    I ordered and purchased a MasterBath vanity and cabinet through Home Depot on April 7th, 2015. Was told the delivery would be within 2-3 weeks. After a month of waiting and calling Home Depot (Rossford Ohio store) the response was that they were waiting on a piece for the vanity drawers. After another couple weeks we were told that they were waiting on a mirror. Each time MasterBath kept saying there was some part issue for their standard vanity. After waiting almost 2 months to get the vanity that was supposed to rise after a couple weeks we decided to cancel our order and start over. The... More...
    (Home Improvement)
    teach48's Picture   teach48    0 Comments   Comments
  • Home Depot day bed patio furniture warped



    I placed online order for two day bed patio furniture. The first delivery both items were not leveled. There are six legs in this bed. The two middle legs one day bed neither legs touched the ground. The other day bed one touched the ground the other didn't. I returned both items. I ordered them again and requested a supervisor surveyed the item before boxing. It's apparent that didn't happen since the second delivery one chair was missing the tip and the other chair had the same problem as the first pair one leg touched the ground the other didn't. To avoid... More...
    (Furniture)
    kharlan's Picture   kharlan    0 Comments   Comments
  • Scratched silestone quartz tile



    We purchased silestone quartz countertops, island and backsplash paying close to $5,500 and it was installed jan2015. In the spring when the sun was coming through a north facing window we noticed multiple scratches in the counter. We contacted Klein countertops as they were the installer but they had already replaced then right after installation when an obvious deep was seen upon job completion. So Klein/Home Depot denied the claim as this most current scratch was not found at installation. So either the silestone scratches VERY easily or the product was scratched at the factory either... More...
    (Home Improvement)
    Carla's Picture   Carla    0 Comments   Comments
  • they make you have late payments



    On a2 different occasionso I mailed a payment to home depot in there self addressed envelope and they returned it to me I called in to make a payment and they told system was temporarily down I when I talked to themost the customer service rep said he would call me and took all of ,your information down and said he would be contacting me so I left it as that I run a business and raise my son by myself so I idnt think nothing of it I forgot about it Cause that guy Ave e his word that he was going to call me I called in again at the end of the month outraged cause that guy never called me as... More...
    (Credit Cards, Finance, Banks)
  • Kitchen warranty



    After the initial installation (which was slow), the sink failed and was to be replaced. While Kohler's warranty was excellent, Home Depot initially refused to perform the actual installation. When their contractor failed to secure the old sink, it fell damaging the cabinet and shearing off the hot water pipe. From that point on, it took nearly six months for Home Depot to fix the cabinet and they did a poor job completing the actual repair. More...
    (Home Improvement)
    mercurywood's Picture   mercurywood    0 Comments   Comments
  • GE Hot Water Tank Leaks



    Home Depot Warranty Department is the worse I ever deal with. I spoke to 7 reprecentitives over 17 days in regard of my hot water tank leaks and problems is still unsolved they keep ask me to call back the next day and the next day, one excuse after another now the water leaks came from the hot water tank is damaging the floor since the tank is leaking water 3 weeks ago and have no hot water they still don't care and the problem still unsolved as of today 5/17/2015 I would not recomand any one to purchase extend warranty from Home Depot More...
    (Home Improvement)
    salq's Picture   salq    0 Comments   Comments
  • lost art of customer service



    AGS Installations Inc 250 Cahaba Valley Pkwy N, Pelham, AL   Needless to say I rarely write reviews or comments on my experience with or on businesses but with this company I felt was a duty to do so. I am a real estate investor/rehabber and I hired AGS Installations Inc of Pelham through Home Depot to do some plumbing work on 2 of the 4 units I purchased. Even though their bid was one of the "highest" I went with them because of the Home Depot endorsement and the HD brand. AGS Installations Inc of Pelham started working on the units February 2015 and to this date (May 12,... More...
    (Repair Services)
    gsteward's Picture   gsteward    0 Comments   Comments
  • Feather River doors



    Beware about hinges! I had a previous door that lasted 20 years wihtout a single incident, then decided to upgrade and went to home depot. Almost immediately the doors started to squeak, loudly! No amount of lubricants would suffice. I called home deopt, they asked me to call Feather River, Feather River said hinges are not covered, but they would be happy to mail me some more hinges. Call to home deopt again..they said all they could do is tell me to lubricate it (as if I had not tried that already). Poor quality, poor customer service! So much for an upgrade, my 20 year old doors out... More...
    (Home Improvement)
    MOLLYM's Picture   MOLLYM    0 Comments   Comments
  • Home Depot......Lousy delivery and customer service



    After spending over $1400 on a washer and dryer it was next to impossible (I say that because I still have not received them) to get the items delivered. We told them it had to be a delivery after 6 pm since my husband and I both don't get home until then...they set up a delivery time of 11-3 when I complained loudly a supervisor told me they would deliver it to the store and the store would deliver it to our house, the store then called and said they do not deliver items and that I could not pick them up from the store...the lady was extremely rude. I called back the delivery... More...
    (Delivery Services)
    ksmutzer's Picture   ksmutzer    0 Comments   Comments
  • Home Depot Poor Installation and even worst customer service.



    To say customer service is NON-EXISTENT is an understatement. It seem like they go out of their way to irritate their customers. It is Feb 9th and the door I ORDERED ON JULY 27 was finally installed ON OCTOBER 24th. The door looked like a factory reject and was improperly installed. Home Depot and the Manufacturer agreed to replace the door and it was scheduled for the first week of January. The installers waited for 3 hours for Home Depot to deliver the door and left as they had no ETA on the delivery. As of Feb 9th, I am still waiting on the door to be delivered. The installation... More...
    (Home Improvement)
    Srinu's Picture   Srinu    0 Comments   Comments
  • Gibraltar Security Door - MISSING HARDWARE



    I bought 2 of these Gibraltar security doors. THEY DO NOT COME WITH THE ONE-OF-A-KIND, SPECIALTY, ONE-WAY DRIVER BIT necessary to install them. The outer box said all installation hardware was included, but not the ONE ITEM it takes to actually install them. My contractor installed one of them on the front of my house and it took FOREVER (over an HOUR) with a flat-head screw bit and it kept stripping and jumping off the screwheads. After a month now, the door has developed tons of rusted areas around the screws and the soldered joints. Now I have a useless, uninstalled security door, until... More...
    (Home Improvement)
    DaytonBoy's Picture   DaytonBoy    0 Comments   Comments
  • damage driveway



    I buy a building wood from homedepo and I paid for delivery when they made a delivery the truck driver use a fork left to drop the woods on my driveway later on the day I found my driveway cracks and damage so I called the store and they open claim for me with company the one they do delivery for homedepo after couple days they said sent us pic and estimate for repairs and I did a week later I called them they saying your claim is deny from the contractor they don't told me way now I do know what I have to do thanks More...
    (Home Improvement)
    mariomans's Picture   mariomans    0 Comments   Comments
  • POOR WORKMANSHIP ON INSTALLATION



    WILL NOT STAND BY THEIR CONTRACT, MAKE FALSE PROMISES IN CORRECTING THE PROBLEM, CAUSE DAMMAGES TO MY PROPERTY AND REFUSE TO REPLACE DAMAGED PROPERTY, ORDERED THE WRONG SIZE EXTERIOR DOOR AND CUT IT UP TO MAKE IT FIT, INSTALLED WRONG LOCKS, REAR EXTERIOR DOOR INSTALLED SLANTED AND WON'T LOCK. I WILL NEVER USE HOME DEPOT CONTRCTORS AGAIN THEY OVER CHARGE YOU FOR THE POOR QUALITY OF WORK AND WILL NOT STAND BY THEIR POLICIES More...
    (Home Improvement)
    ALBERTHA530's Picture   ALBERTHA530    0 Comments   Comments
  • Home Depot Online Ordering uses unprofessional 3rd party scam delivery person



    Ordering anything online from Home Depot is not smart. I ordered a portable generator online and the delivery charge was %u201Cfree%u201D. Only problem they apparently use some irresponsible moving company as their delivery person. After a week and one half someone from this little moving company called me to suggest that I wait all day for them to deliver this package. Awhile later someone else from this scam moving company called and said they would only attempt delivery if I would guarantee someone would be there when they decided to deliver the package. When I told him I was not going... More...
    (Home Improvement)
    bob77's Picture   bob77    1 Comments   Comments
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