Home Depot Reviews and Complaints

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Home Depot Reviews

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  • Customer Service Wanting, Delivery Service Unreliable ,



    Order#: W548481484 Nearly 2 months later I am still waiting for my dishwasher! I ordered this appliance online back in November, week of Thanksgiving. A month later, December 27th, I received a call from the delivery service that the appliance was going to be delivered the next day (December 28th). On December 28th, the delivery company called to inform me that they had misplaced (lost) my order and that they would follow up a day later. One and a half week later, I called Home Depot to inquire about the status of the order. To my complete dismay, Home Depot could not even get a hold of... More...
    (Home Improvement)
  • NEARLY 2 MONTHS LATER I AM STILL WAITING FOR MY DISHWASHER! I



    Order#: W548481484 Nearly 2 months later I am still waiting for my dishwasher! I ordered this appliance online back in November, week of Thanksgiving. A month later, December 27th, I received a call from the delivery service that the appliance was going to be delivered the next day (December 28th). On December 28th, the delivery company called to inform me that they had misplaced (lost) my order and that they would follow up a day later. One and a half week later, I called Home Depot to inquire about the status of the order. To my complete dismay, Home Depot could not even get a hold of... More...
    (Home Improvement)
    bboucard's Picture   bboucard    0 Comments   Comments
  • Frustrated



    I purchased a stand up, ice free freezer online from Home Depot. Somewhere upon delivery the freezer was damaged in a place where you had to stand on your head to see it. The freezer ran great then we started noticing ice build up. I called Home Depot and was told 30 day warranty was up! I assured them ice was not building up as soon as they plugged it in. They sent a repairman out and he agreed the freezer was damaged upon delivery so Home Depot offered to "fix it". I assured them I did not pay for a repaired freezer, I paid full price for a new freezer. After getting nowhere... More...
    (Delivery Services)
    munkiechip's Picture   munkiechip    0 Comments   Comments
  • Home Depot rejects negative reviews.



    I recently submitted a review for a Motorola MBP33 baby monitor to Home Depot. They rejected the review, even though it didn't violate a single thing on their list of items that they say can cause rejection. The review essentially talked about my experience with th customer support provided by motorola and how terrible it was. I complained when they rejected my review and after several emails back and forth the best they could tell me was that my review contained something "inappropriate". Which was a lie. And they wouldn't give me any specific detail in what exactly... More...
    (Home Improvement)
  • Home depot door installation



    I am extremely disappointed with the installation of my home depot storm door and would highly recommend using another vendor if you want quality work done. I bought a high end storm door to replace my old patio screen door. When I purchased the door, I was told there would be an additional charge to build a new frame, as the existing frame was a non standard size. In total the cost of the door and installation was almost $1,000. The "frame" turned out to be a thin piece of molding that was shoddily tacked in to fill a space above the door. They used ~1/2 screws to attach... More...
    (Home Improvement)
    netadean's Picture   netadean    0 Comments   Comments
  • Homedepot broken lg electric range



    Here we go again,am very unhappy with lg electric range since I got it we been having issues with it,and we pay good money for it less than two years and our range is still giving us problems first the panel go bad we can't turn on the stovetop and now is the oven won't get hot.i never had problem like this with any appliances I have bought.first problem we had we waiting almost three weeks for repairs it wasn't easy with a three month old baby and my mother who has dementia taking them out to eat,I had to buy a electric burner to feed my family until my stove got fix.i will... More...
    (Repair Services)
    Prettygirl3's Picture   Prettygirl3    0 Comments   Comments
  • Home Depot Horrible Delivery Service



    I purchased a refrigerator from Home Depot on 12-11-1013. The delivery date of 12-23-2013 was set up. on 12-22-13, i received a call confirming the delivery date and set the time from 3-7p.m. i took off work early to be there by 3 to insure i wouldn't miss my delivery. After waiting 3 1/2 hours (of the 4 hour window), the delivery service called and said a driver called in sick and they couldn't make my delivery on time. They asked if they could deliver between 7 and 8, or reschedule for another day. I felt i had no option but to accept. at 7----no show at 8---no show at... More...
    (Delivery Services)
    ram1189's Picture   ram1189    0 Comments   Comments
  • Home Depot Credit Department



    In July, 2013 I accidentally paid my credit bill twice. I noticed this and on August 7th I contacted the credit department. I was told I would receive my over-payment in 17 days. In 17 days no payment received. I contacted the credit department on Sept 10, was told I would receive my payment on Sept. 30. No payment received. I contacted the department on Oct 2, was told the payment would be deposited directly into my account on Oct 23. No payment. i have contacted the credit department on Oct 23, now I have to provide proof that I have not received my over-payment. What can be done about... More...
    (Credit Cards, Finance, Banks)
    jferr6's Picture   jferr6    0 Comments   Comments
  • No refund on Deposit



    Last year we were planning on changing our carpets and went to Home Depot. They asked us to put a $50 deposit (and told us that can be returned if we decide not to go with the Home Depot quote). Well they came did the measurements and in the end we did not change the carpets. We then went to ask for the refund and they said NO! We told them that we just had a major renovation (remodeling project) with them and that the least they could do was honor what was told to us that the deposit can be returned. This is the type of things that just make a customer not be loyal to a company. Seriously,... More...
    (Home Improvement)
    Cachirulo's Picture   Cachirulo    0 Comments   Comments
  • carpet rip off



    I recently in quired about carpet at home depot. I got a bid and decided to go through with it . When i went to pay what i thought would be 1/2 down rthen 1/2 when completed i had to pay everything up front oh well no biggie ,But the carpet on the original bid they were out of stock i was told i could pay more and id get an upgrade so i did. They scheduled my apointment wrong i unloaded a whole house for nothing and took off a day of work to do it it was a monday. I finally got that resolved they are scheduleing again .Now i researched the carpets quoted my so called up grade was a... More...
    (Home Improvement)
    scottdanny22's Picture   scottdanny22    1 Comments   Comments
  • Really?



    I recently visit store 6838 and purchased a washing machine. The delivery date was almost 2 weeks out, although the associate said there was a unit about 250 miles North. Well, okay, the associate who helped me was very nice. Less than a week later, I kept getting calls from an 'unknown' number and the caller would not leave a message. The next time one of these calls came in, I picked up and the woman on the phone presented herself as "Melissa from Home Depot". She proceeded to tell me how I had to have my water tested before they would install my washer. She... More...
    (Home Improvement)
    youlostme's Picture   youlostme    0 Comments   Comments
  • Home Depot Won't Honor Warranty



    My family made the mistake of hiring Home Depot to refinish our kitchen cabinets. The cabinets were destroyed. They are sanded out of shape, they are rough to the touch, there is a nail sticking out of the wall, stain is all over the walls, appliances were scratched and damaged and a whole list of other damage. The contract signed includes a warranty that Home Depot will fix damage due to poor workmanship. We have been in touch with the Home Depot Escalation team for two months now trying to get them to fix the damage. They say they will "lightly sand" the cabinets. How does... More...
    (Home Improvement)
  • closed



    In 2010, I attempted to get my mortgage modified through Bank of America and NACA. Although, it was denied, Bank of America placed my mortgage as 60 days in arrears in the credit bureaus. Although I supplied documentation that this was incorrect, the Attorney General's office had to assist me in correcting it. In the interim, Home Depot closed my account. When I called, the representative Stephanie said,"Well,to be honest, when we see that the mortgage is behind, we figure that the credit cards will quickly follow, so your privileges were terminated." Although I informed her... More...
    (Credit Cards, Finance, Banks)
    spinning3's Picture   spinning3    0 Comments   Comments
  • window sales and installation



    I have already sent a lengthy explanation of the issue concerning our window salesperson and installation. I am extremely disappointed this evening. A manager, Bill Smith, called this evening, clearly in an attempt to not come to our home, as promised, to deal with this issue. He offered us a "deal" to pay more for the window we actually thought was being ordered and then pay a restocking fee for the wrong window that our salesman, Dan Tica, did order us. How Dan could sit in our home and look at our current windows (wood interior Anderson) and order us a vinyl window is... More...
    (Home Improvement)
  • Employee Harassment



    I'd like to let all the customers know as a long time employee of Home Depot I have never seen so much lack of respect, harassment and actual disdain for Home Depots employees. Since early fall of 2011 Home Depot has cut back or laid of most of it's part time employees, cut back on their on hand stock, lowered their quality of product and have been pretty much trying to drive the quality employees to quit (of course these are employees that are making decent wages, Hmmmm?) The quality of assistant managers has reached an all time low. Hourly scheduling is no longer handled at the... More...
    (Home Improvement)
    1234000ooooo's Picture   1234000ooooo    0 Comments   Comments
  • Flooring fiasco...



    I recently ordered some Pergo flooring from the Santee, CA Home Depot (Nov 30, 2011). They were offering a special deal on installation of special order flooring, so I had them come out to measure the area and give me a quote. First off, the $397 installation deal seems great until they start nickel and diming you to death with all the little add-ons. Delivery of the product to the house is extra, removal of the old flooring is extra, moving the furniture is extra, etc, etc. So I decided to do all the prep work myself to save the money. I was initially told the product would be ready... More...
    (Home Improvement)
    Onespeed's Picture   Onespeed    0 Comments   Comments
  • Paint Selection



    I was recently in Home Depot in Winter Haven, FL to buy paint for my bathroom. Erick in the paint department was extremely knowledgable and helpful with my purchase. I went in looking for shades of beige and Erick picked out a slate color which looked so much better than what I was considering. My bathroom would not have looked nearly as good without Erick's help. Thank you Erick! More...
    (Home Improvement)
    Jeri's Picture   Jeri    0 Comments   Comments
  • Still Waiting for LG Appliances



    Recently My wife and I made a purchase of an LG appliance package from HD. Made the purchase one week before Thanksgiving with a delivery date of Dec. 2, 2011. On Nov.30th recieved a phone call letting us know the appliances ordered are on back order and a new delivery date of Dec. 10th was given. On Dec. 7th got the same phone call letting us know of the new delivery date of Dec. 21st. Really! What kind of service is this? Be careful of buying anything that has to be delivered! You may get the run around before you get the actual products purchased! More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    FredNamereed's Picture   FredNamereed    0 Comments   Comments
  • won't honor warranty



    This review has been resolved or replied to by this company. I purchased cabinets from Home Depot. Mills Pride which hads a lifetime warranty. Home Depot allowed the contract with MilsPride to expire about 2009. Home Depot made no arrangements or agreement to honor the Lifetime warranty for all their customers. I have problems with delamination on my cabinets; all Home Depot ( Eric Emerson ) can say is sorry your out of luck;the manufacture has gone out of business. HD dosen't care about anything but their profits; not the customers. I see them in a new negative way. DON'T BUY THERE ! More...
    (Home Improvement)
    1coolcowboy's Picture   1coolcowboy    1 Comments   Comments
  • HD Censors Product Reviews



    homedepotstephanie wrote: Hi, Tim. I apologize about the issues posting a review on the HomeDepot.com. Honestly, I have seen negative product reviews posted, so I'm not sure why yours was denied. I will definitely lodge a complaint ticket on this for the website. Thank you for your feedback. I hope everything got resolved with your personal product. If you have any further issues with it, please contact us again at Customer Care. - Thanks, Nicki (HD Censors Their Product Reviews) TIM'S RESPONSE: HOW AND WHEN WILL I BE INFORMED HOW THIS ISSUE WAS RESOLVED? PARDON MY... More...
    (Advertising)
    timholdstock's Picture   timholdstock    0 Comments   Comments
  • Nasty Not Niceness in Butler Pa



    Went today 8/22/2011 To Home Depot in Butler PA to get 1/2" Hardybacker Board, 30 pieces. Weight about 320 lbs approx. a hole pallet. they didnt wont to use a fork lift to load it up on a Commercial trailer I brought. they said I had to pay for it first and then would only take it to the register. Also had no help picking out special order tile. The Home Depot crew just looked at me like I was bothering them. I then went to Lowes and Made my purchace ( $2758.00 ) with freindly staff who loaded everything up with a smile. More...
    (Home Improvement)
    cashmurray's Picture   cashmurray    0 Comments   Comments
  • Appliances



    We are never amazed at the depth of knowledge that Mark K. in the appliance Dept seems to have about so many things. At the Round Rock Lowes you are lucky if the nice sales people know where the barhrooms are. We just bought our GE appliances from him and he helped us with all of the info we needed to make the purchase and set up the install of the wall oven and even found us a discount thru the asst mgr Mike B that we weren't expecting. My only complaint is you would think a company this big could afford a/c for the whole store not just the front half. We will recommend this store to... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Silestone Installation



    Took 3 months after fully charging my credit care $11,000.00 to install my sileston incorrectly. Home Depot's expediter did not return calls she said she would. Their contractor measured incorrectly. Their fabricator missed dates by several weeks. After review their incorrect drawings with them in writing, Stone Systems still made the countertop incorrectly. The single most frustrating installation/project I have every experienced. More...
    (Home Improvement)
    walkerhtc's Picture   walkerhtc    0 Comments   Comments
  • Home Depot can not deliver



    Home Depot can not deliver. In hawthorn NY, Ordered set of bifold doors on 6/4 was told would take 7-10 days. Called 10 days later was told product would arrive week of 6/27. Canceled July Fourth plans and prepped for arrival of doors. Called 6/28 was told product had shipped would arrive 7/1. Called 6/30 for tracking number and was told door where never manufactured I was given an estimated manufacture date of 7/15. Home Depot has had my money for over a month and I have no idea if will ever receive the product I paid for. More...
    (Home Improvement)
    cfishman2002's Picture   cfishman2002    0 Comments   Comments
  • Great employee review



    I had problems with a special order of American Marazzi bathroom tile. The shipment was late and part of the tiles were improperly packed and were broken. But Heather Mayer at the Seaside Hope Depot got it all straightened out for me -- while she was fielding phone calls, helping other customers and tracking down my order. She went out of her way to make sure it was reordered properly, even after her shift expired -- and made me feel like I was an important customer.Plus, she kept her cool and managed to smile through it all.I hope you are able to reward her in some way. She is a wonderful... More...
    (Home Improvement)
    Silverfox3's Picture   Silverfox3    1 Comments   Comments
  • Excellent In-Store Customer Service



    Store in Festus, MO: Today I went to Home Depot with a list of items I needed. One of the employees (I believe his name was Matt or Pat) asked me if I needed help and walked me through the store finding everything on my list. Without his assistance I probably would have been searching for at least an hour rather than the 15 minutes it took. He was very friendly, professional and extremely helpful. Just wanted you to know what a great employee I think he is! Will shop there again - Joyce More...
    (Miscellaneous)
    Joycev's Picture   Joycev    0 Comments   Comments
  • Order Cabinets Elsewhere



    I special ordered a Kraftmaid cabinet desk suite from the Home Depot in Bridgeport, CT. I selected a raised panel style for the front of the cabinets. The order was processed and placed by Home Depot and fulfilled by Kraftmaid. When the cabinets arrived I was alarmed to see that the two cabinets had the appropriate raised panel front, but the SEVEN drawers had plain slab fronts. I called Kraftmaid customer service who informed me that in this line, the cabinet and drawer fronts are different. NEVER in my interaction with the Home Depot ordering agent was I informed of this. The result... More...
    (Home Improvement)
    PamMartell's Picture   PamMartell    0 Comments   Comments

Home Depot Reviews By Product


Home Depot Comments


mogrady55 says: (3 years ago)
 0
I purchased an LG $3000.00 fridge 4 years ago they have been replacing the compressor 4 times, replaced the freezer motor, defrost after the 4th compressor they informed me that the unit is not repairable, called LG they said I had to contact Home Depot warranty service which I have 1 more year left on my extended warranty, they said they could do nothing about it I said well I think you should replace the fridge if it cannot be fixed being I have one more year left on my warranty, they said I did not have replacement coverage, I said that that did not matter fix it or replace it if it is deemed as not repairable, they flat out refused so I called LG and explained to them the hard time I was getting from Home Depot, so they called and put me on conference with them and LG said they had no choice but to honor the warranty , again they refused so LG went and did a buy back for me they cut me a check for $1241.00 that's a $1800.00 difference from what I paid but something is better then nothing it covered the cost of my new Samsung fridge from Jetsons appliances. NEVER will I purchase an appliance or any type of tools from the Home Depot DO NOT buy their extended warranty they will not honor it if the repairs get to a certain amount , I spent days on the phone and only got grief from The Home Depot




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