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Home Depot Complaint - Bait and Hook Tatics - Carpet
Home Depot Complaint

Home Depot Complaint

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Bait and Hook Tatics - Carpet


I went to Home Depot in Destin, FL to purchase carpet for a rental condo that I own. In the store were large signs stating "Whole House Installation $139"
This same promotion was in the newspaper advertisements as well as the in-store flyers. I picked out a carpet and paid a fee of $35 to have the rooms measured. This fee was to be credited toward the total price if the carpet was purchased.

When I received the Quote the installation charges totaled $482.30. Remember the advertised price was $139. The other charges were $60 for moving the furniture, which I understand, however, they charged $159 for carpet removal and additional $159 to haul away the carpet.

If I had know that I would not have ordered and paid for the condo to be measured.

The bait and hook comes when they advertise to install for $139 but don't tell you they are going to charge $318 to remove and haul the carpet away.

In my opinion this is out right fraud. And, because I am not going to purchase the carpet, I have lost the $35 measuring fee.

If I had know this company operates in this manner I would not have purchased over $2,200 of new appliances which have already been paid for and will be going in the same condo.

I intend to report this to the Destin Chamber of Commerece as well as the BBB.

Lastly, when doing business with Home Depot don't assume that because they are a national company that they are above dealing in an unethical manner.


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Comments


hdcomplaint says: (8 years ago)
 0
We recently had a similar experience with a Home Depot in Traverse City, MI. Anticipating additional charges for the to-good-to-be-true $96 advertised installation price, I pulled up all of the old carpeting, removed all doors and completely emptied all rooms that were to have new carpeting installed.

We were then told that the old linoleum must be removed for an additional charge of $425 despite the fact that the old carpeting had lasted decades on top of the linoleum. Being a former carpet installer, I knew this was ridiculous but Home Depot refused to install the carpeting without the removal of the vinyl. I then stated that I would do that as well.

We left the store undecided, but when I reviewed our quote at home I noticed a charge for a second installation at $325. After calling on this I was told that that was for installation of the pad – this worked out to more than $3 per yard to install carpet pad. Ridiculous.

I then said that I would put down the pad as well but I was told that the Home Depot installers would not install the carpet down unless they also did the pad. I appreciate the fact that people need to make a buck, but this whole game is deceptive and disingenuous.



hdcomplaint says: (8 years ago)
 0
We recently had a similar experience with a Home Depot in Traverse City, MI. Anticipating additional charges for the to-good-to-be-true $96 advertised installation price, I pulled up all of the old carpeting, removed all doors and completely emptied all rooms that were to have new carpeting installed.

We were then told that the old linoleum must be removed for an additional charge of $425 despite the fact that the old carpeting had lasted decades on top of the linoleum. Being a former carpet installer, I knew this was ridiculous but Home Depot refused to install the carpeting without the removal of the vinyl. I then stated that I would do that as well.

We left the store undecided, but when I reviewed our quote at home I noticed a charge for a second installation at $325. After calling on this I was told that that was for installation of the pad – this worked out to more than $3 per yard to install carpet pad. Ridiculous.

I then said that I would put down the pad as well but I was told that the Home Depot installers would not install the carpet down unless they also did the pad. I appreciate the fact that people need to make a buck, but this whole game is deceptive and disingenuous.



buttcupss says: (8 years ago)
 0
The signs state installation is 139 not moving around your furniture and uninstalling carpet,consumers need to take respopnsibility,and you would have be reimbursed the 35 dllrs if you didnt want them to install for you.



khansen says: (9 years ago)
 0
I can't believe you didn't ask about that stuff when making the purchase. Did you really think they were going to take out your old carpet AND move furniture for free? I understand your anger at the situation, but when making a big purchase like that it is your responsibility to ask the big questions.

My boyfriend and I just bought carpet from Home Depot and when we sat down to set up the measure he had a list of question he had to ask us like; are you tearing up the old carpet yourselves? Are the rooms going to be empty, or are the installers going to have to move furniture? Whenever a deal seems too good to be true you know there is fine print, so don't be angry you didn't fo all your homework.




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