Home Depot Complaint
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Bathroom Vanity, Refrigerator, Coving for top of new kitchen cabinets.
Selling a home & used Home Depot to remodel prior to putting on the market. Ordered a bathroom vanity...took forever to get and then they sent only the top not the bootom part. Had to reorder & waited weeks then WRONG one came in!!!! We just made it work since time was running out. Bought new kitchen cabinets and some pieces of coving were broken, Had to wait several weeks for those. Ordered a refrigerator to be delivered AND installed. Did npt take off plastice wrap (we had to & had to remove handles to get it all off then replace them). Delivery people did not check to see if in-door functions worked properly. Next day when we came to check it water function did not work. Called home depot & got recording & left message,,,,no response. Kept trying to get somewhere on their maze of a phone system. Finally git them to send out installers again & they said it was a defective refrigerator. When we called Home Depot we were told we had to call the manufacturer...didn't matter that it is was in a vacant house hadn't been used... that because they had to have been notified within 48 hrs.we now had to deal with the manufacturer. Told them they had been notified within 24 hrs but they said they had no record of it and they gave us the name of 2 authorized repairmen in our area, Repairman comes out and says it was installed improperly that they had pinched the water line and he had to order a new one, Repairman came last week (3 weeks after 1st visit) and it was the wrong hose!!!!!!! Now we're waiting again....2 months after delivery!!!! We are going to remodel the home we currently live in (new doors, appliances, kitcheb cabinets, windows, floors, etc) and had been planning on using Home Depot....HAH!!! NOT ON YOUR LIFE!!!
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