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Home Depot Complaint - Cabinet Refacing - Cabinet Refacing
Home Depot Complaint

Home Depot Complaint


Cabinet Refacing - Cabinet Refacing

This review has been resolved or replied to by this company.
We recently had a measuring appointment from Home Depot for refacing our kitchen cabinets. Felt the quoted price was a little high after speaking with neighbors that had their kitchen refaced by a local company. We were ONE day late (4 instead of 3) in putting a hold on the project. The project had not even been submitted. We put a hold on it in order to check one or two other places and their pricing. We then checked with Home Depot to find out what the charge would be to cover the measurements that were done ... they informed us that the charge would be $500!!!!! $500 just for the measurements! We are retired people with a limited income and this is how Home Depot treats us! Needless to say, we would NEVER recommend Home Depot to any one! This seems so very unfair when you're trying to do the best you can. I do understand we signed a contract that specified 3 days, but, come on ... 4 days and you rob us of $500 just for the measuring? Home Depot needs to become more customer friendly.

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HomeDepotCareTeam says: (5 years ago)
Hi BobDotti,

I'm sorry to hear of your experience, but this doesn't sound right. I would like to look into this for you if you can provide anything stating what you were charged for. Please forward to me at robert_care@homedepot.com If this was a mistake, I will work to have it corrected.

Thanks kindly,

Robert G
Home Depot Customer Care
Social Media Team

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