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Home Depot Complaint - Customer Service??
Home Depot Complaint

Home Depot Complaint


Customer Service??

Went in to pay off my Home Depot card. We got in line at customer service and after waiting 10-15 minutes while the manager stared at her computer (until the only other person helping people asked for her help) and we were 2nd in line we were told that going to a till would be faster to pay our card. We then got in line at a till and waited another 10-15 minutes while the cashier figured out how to put something through for another customer that didn't scan immediately. Once we were finally at the front of the line I give them my statement and a number of gift cards we had received for our wedding. After two cashiers couldn't figure out how to put them through I was told they couldn't do it. I asked for a manager. The manager from customer service (the one staring at the computer screen) comes by and says that we can't use the gift cards to pay the balance of our Home Depot card because it is illegal to use credit to pay credit. Since when are gift cards a credit card? These gift cards are 3 years old and have been long paid for. She then says that I should have been told when I received the card but that they make mistakes and don't mention it sometimes. At this point I am not a happy camper. I have $700 plus in gift cards that I had full intention of using to pay off the majority of the balance on my home depot card and now I can't? She starts telling me again how it is illegal to use credit to pay for credit and that they can't do it. At one point tells me that as long as Home Depot is covered that she is not worried about what I want. She then snickers and leaves.

At this point a male (manager?) comes up and immediately tells me again that what I am trying to do is illegal as his voice gets louder. This just makes the situation worse as he starts yelling at me and I at him. He makes the comment "that if there was anything he could do wouldn't he do it instead of putting up with me?" He then starts pointing out other customers and saying he has witnesses. I point out again that these cards have been paid for already and that they should be considered cash to them. He laughs in my face and says "how do we know that they were not paid for with a credit card"? I ask for his name and he gives me his first name only until I ask for his last name and states he has no business cards because he "doesn't need a card to deal with customers". As I go to leave I hear him commenting about me to the other customers and staff in the vicinity. I go back and ask him to try and be a little professional and not talk behind my back before I leave again. Derrick Czayka was the last person I dealt with who thought it professional to yell at me and tell me that I should shop at Rona which I will be doing from now on.
Not a single person tried to help us out. We went through multiple people and were laughed at because we didn't have the power to get what we were requesting. Two managers (I don't know if Derrick is a manager as he had nothing on him saying he was or was not.) literally laughed at our situation without offering any help to resolve it.
I have shopped at this Home Depot for many years and have watched the customer service go down as they continue to hire minimum wage kids with no product knowledge to run the store but this is a whole new low in customer service.
Derrick, thank you for the advice. I will be shopping at Rona and supporting a Canadian company from now on. If I do use the gift cards it will not be at your store.
My Home Depot credit card has been paid off and will be cancelled immediately.

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