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Home Depot Complaint - Denied Return - Denied Return
Home Depot Complaint

Home Depot Complaint


Denied Return - Denied Return

HD using a third party to track returns...Bad business.

I have ALWAYS shopped at Home Depot since the first store opened 26 years ago in 1986 at Oceanside , CA and have only gone the Lowes across the street from my house once because HD was out of an item.

I enjoyed the fact that if I didn't have a receipt it was not big deal but lost out if the item rang up below what I paid for it. My loss. But now I find I was denied a return with a receipt? How strange. So, are they calling me a thief? I have a stack of receipts from Home Depot measuring an inch thick and ONE Lowes receipt. Give me an email address and I will scan and send them to you. One thing is for sure, I don%u2019t appreciate being treated this way.

May 3, 2012 I returned a defective microwave oven, 6656 00020 85467, the cashier Perri made a mistake and didn%u2019t notice the receipt I handed her. After speaking to a manger named David and after making 2 extra trips to your store he ended up giving me a store credit for $40 dollars. Home Depots mistake, wasted time and effort on my part but I did not complain. The time it took to get the $40 cost me money. My time is worth more than that. And now I am denied for trying to exchange a $20 water fountain pump that didn%u2019t last 2 months? Something is definitely wrong here.

At all times I have always shown my I.D. and never tried to conceal who I am or the fact that if the item is faulty or if I am not happy with it, I will exchange it for something else. I am taking Home Depot store credit and buying Home Depot items. Had I known this is a problem I would have made an effort to bring the receipts with me.

Please remember, I was denied yesterday by returning a $20 faulty item that lasted only 2 months %u201CMade in China %u201D, with a receipt.

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