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Home Depot Complaint - Faulty Brand New Dishwasher and No Assistance from Home Depot for Return Policy!!!!! - Customer Service
Home Depot Complaint

Home Depot Complaint


Faulty Brand New Dishwasher and No Assistance from Home Depot for Return Policy!!!!! - Customer Service

On September 8, 2010, my 27 year old daughter & son-in-law bought a new GE dishwasher from Home Depot . It could not be delivered to them by Home Depot until September 16th. (I feel an 8-day delivery date is too long but this is not the issue!) After receiving the new dishwasher, my daughter filled it to use for the FIRST time and it would not work. She contacted Home Depot the same day she received it and was told she would have repairman/technician come out to look at it. The Technician did not arrive until 4 days later. The Tech told her it was a pump and hose assembly. He offered new parts to be ordered. This was not acceptable since it was "Brand New". After my daughter spoke to Home Depot about this she was given an 800 number to GE to tell them about. GE initially told them Home Depot should not have told her that. Then the FUN begins.... after numerous phone calls to many different numbers and being placed on hold for up to 20 - 30 minutes at a time..... all this while working full-time and watching her 2 year old son, I believe 9 days later, Home Depot & GE has decided to order her a new dishwasher. The order is being processed as we write, possibly, and won't be delivered for another 2 weeks.

I find business like this totally unacceptable!!!!!! Home Depot was the "Point of Purchase". The Manager of that store should have dealt with this matter and it should not have been the customers responsibility to do so. I feel someone is slacking and will talk to them directly about this. You see, I am the Mother and Grandmother involved and call it "Mamma Bear Syndrome" or whatever... but Home Depot personel are not the ones listening to the tears of this full-time working mother of a 2 year child getting very frustrated making 10 - 20 or 30 phones calls to get this taken care of when the Manager of Home Depot should have only got ONE phone call and taken care of it from there....

Come CEO's at Home Depot....what kind of business are you running??? You want me to talk to your local managers and teach them some manners on how they should treat people. If this review stops one person from purchasing from your business then my point will be made.

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MadMamma says: (8 years ago)
This originated at the Olean, New York Home Depot store. A store of which we have made many purchases but never had to return anything. But we never encountered an appliance that did not work on the FIRST time trying to use it either. I just cannot believe the "run around" she has received on this. From calling 800 numbers to sending a repairman to calling more 800 numbers to the manufacturer and calling 800 numbers for Home Depot and so on and so on.... it was bought on September 8th and this still has NOT been resolved today, September 27th. UNACCEPTABLE!!!!! I am so ready to load up a dishwasher and drop it off in the General Managers office if it does not get some attention quick!! :(

windycity1977 says: (8 years ago)
I know the is the point of your complaint either, but where was this at? Home depot can and should have ordered a new one immediately! That's what we do in the one I work at. We tell everyone they are empowered to make these decisions for the customer. The only thing I would caution you about is thinking that it was the associates or assistant managers. The store manager sets the tone for service and for them not to take care of you right away means there is mixed messages coming from him/her.

homedepotstephanie says: (8 years ago)
Hi, just following up on this.I apologize for the series of events here. I'm Tinzley with Home Depot Customer Care. I'd like to make sure this gets taken care of. Can you send an email to tinzley_care@homedepot.com?

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