Home Depot Complaint

Home Depot Complaint

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Frustrated


I purchased a stand up, ice free freezer online from Home Depot . Somewhere upon delivery the freezer was damaged in a place where you had to stand on your head to see it. The freezer ran great then we started noticing ice build up. I called Home Depot and was told 30 day warranty was up! I assured them ice was not building up as soon as they plugged it in. They sent a repairman out and he agreed the freezer was damaged upon delivery so Home Depot offered to "fix it". I assured them I did not pay for a repaired freezer, I paid full price for a new freezer. After getting nowhere with Frigidaire or Home Depot and having ice fall on me every time we opened the door I scheduled a repair (was told by crs to let them fix it about 3 times then I would get a new one). But repairman didn't show at apt!!! After trying to open freezer again and the door being FROZEN SHUT I again called Home Depot and still have gotten no response. All I want is what I paid for...a new freezer!!!! So disgusted and will NEVER shop at Home Depot or buy Frigidaire brand again!!!


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