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Home Depot Complaint - HD Censors Their Product Reviews
Home Depot Complaint

Home Depot Complaint

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HD Censors Their Product Reviews


This review has been resolved or replied to by this company.
I purchased a Chamberlain garage door opener at the Centerville, UT Home Depot . The opener had two significant problems. I had to modify it to make it work. I went to the Home Depot website and wrote a negative product review that explained the problems and the poor response from Chamberlain's customer service. The review wasn't hostile, threatening or vulgar. Home Depot rejected the review. They refused to post it on their website. I called their customer service to complain about them refusing to post a negative review. They would do nothing. Several months later I tried again to post a negative review. Again it was rejected. Apparently their corporate policy is only to post positive reviews of the products they sell. The bottom line is that you should never purchase a product from Home Depot based upon the reviews you read on their website. They refuse to post negative reviews, therefore intentionally distorting the suitability of their products.


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Comments


homedepotstephanie says: (6 years ago)
 0
Hi Tim, reviews on the Home Depot website can be rejected if they contain legal issues, non-product related comments, mentions of a competitor or have inappropriate language. If you will email me a copy of your review, I'll be happy to take a look and we will add to your complaint. My email address is sheronda_care@homedepot.com. Thank you

Sheronda
Social Media
The Home Depot
Atlanta, GA 30339
sheronda_care@homedepot.com



timholdstock says: (6 years ago)
 0
I'm still waiting for an explanation from Home Depot as to why they denied my negative review of one of their products. I've heard nothing since you acknowledged receipt of my complaint. It's been nearly one week.



timholdstock says: (6 years ago)
 0
I'm still waiting for an explanation from Home Depot as to why they denied my negative review of one of their products. I've heard nothing since you acknowledged receipt of my complaint. It's been nearly one week.



homedepotstephanie says: (6 years ago)
 0
Hi, Tim. I apologize about the issues posting a review on the HomeDepot.com. Honestly, I have seen negative product reviews posted, so I'm not sure why yours was denied. I will definitely lodge a complaint ticket on this for the website. Thank you for your feedback. I hope everything got resolved with your personal product. If you have any further issues with it, please contact us again at Customer Care. - Thanks, Nicki




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