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Home Depot Complaint - HOME DEPOT does not honor carpet warranty - Home Depot's Martha Stewart Living Mount Vernon Carpet
Home Depot Complaint

Home Depot Complaint

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HOME DEPOT does not honor carpet warranty - Home Depot's Martha Stewart Living Mount Vernon Carpet


I purchased 2 years ago Martha Stewart Living Mount Vernon Carpet (for $6,000). After 6 months it looked like it had been in the house for 20 years (note we do not allow shoes in the house, or eating outside the kitchen). We have spent the last 2 years trying to get Home Depot to make it right. They sent 2 inspectors who they pay (a little self serving, don't you think?)

They also sent the assistant manager of the store who agreed with us and told us "we buy a lot of carpet from Shaw, we will make this right". It looked old, stained, and worn. They did not make it right.

The "warranty" is useless. They do not honor it. All I can do is warn you to buy carpet from a reputable place who will stand behind their sales. Do not use HOME DEPOT, they do not care about its customer.

From Home Depot's website, the carpet, " guarantees long lasting performance with 20 year abrasive wear and texture warranties as well as a lifetime stain and soil warranty" This is a joke! Good luck collecting on this warranty.


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