Home Depot Complaint

Home Depot Complaint

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Home Depot Customer Service - customer service


I went into Home Depot at Fort Oglethorp GA to look for several items.One was an item to use as extra door security. The young lady at the customer service desk asked if she could help me. I tried to describe the item that I was looking for and she wasn't familiar with it so she called another associate on the phone to ask. She tried to describe it to the other associate on the phone. I guess he didn't understand. He must have asked her why I wanted the item so she told him that I will be moving away to a new place where I didn't know anyone and that I wanted extra security. After responding to him, she burst into laughter at his response. Then when she got off the phone, she told me that he didn't know what the item was and that people don't pick locks when they try to break in. They kick in the door. When trying to describe the item at the beginning, I mentioned that it was similar to the system people use to block sliding glass doors. At that point I told her that the device wasn't designed for lock picking prevention and that it was to make it more difficult for someone to kick in the door. Then I thanked her and went on my way. After thinking about it, I decided to go to Lowe's. There the associate directed me to the item I was looking for. I would have expected the Home Depot associate to at least direct me to the area of the store so I could look around for the item. Anyway, this was one of many times Home Depot associates were either rude or just not helpful. I actually once had one Home Depot associate ignore me and talk to a coworker for 20 minutes as I stood and waited to ask a question (in Brentwood, TN). When he finished the conversation with the coworker, he asked me if what I needed was important and if I could come back another day. I went to Lowe's for that purchase also.


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