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Home Depot Complaint - Home Depot Delivery Sub Contractor - Deliery of Washing Machine
Home Depot Complaint

Home Depot Complaint

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Home Depot Delivery Sub Contractor - Deliery of Washing Machine


Home Depot subs out its deliveries. Our appliance delivery was assigned to Ralph's Transfer Service. Two deliveries - both an F. First delivery on August 12th - one of the delivery associates was angry and agitated when he arrived. He was completely unfriendly. He physically abused the control panel on the newly delivered washing machine which broke the computer. We had to spend 2 hours on the phone to order a replacement machine. Next deliver set for Sat, August 16th. I get a call at 10:00 that deliver cannot happen because the delivery crew did not show up for work. At this point, I lost patience and said I would come get the machine myself. I then called back Home Depot to let them know that I had to pull one of my own commercial trucks out of service to do this, lose business calls while I traveled to get my own washing machine and I expected a credit back on my account because I probably lost $200 - $300 in revenue. Their response? $75. Really, Home Depot? I should just stick with Appliance Direct from now on. Many deliveries from THEM, not one glitch.


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Comments


klloyd says: (4 years ago)
 0
I ordered new carpeting for my livingroom, hallway and 2 closets in the hallway from Home Depot in Lacey New Jersey. The subcontractor came out and measured (I wasn't home and a neighbor just let them in). They measured the living room and hallway.... never measured the closets (which anyone with on ounce of brains could figure that out!) When I called the people at Home Depot were nice, saying I never told them to measure the closet and I did. Besides, had I not it was obvious that the closets would have to be done as well. The subcontractors could not come out for another two weeks to remeasure. I canceled my order and went with a small local store instead.




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