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Home Depot Complaint - Home Depot - McKinney. Terrible Mgr Customer Service - Husky 9-DWR SS Tool Box/Cart combo
Home Depot Complaint

Home Depot Complaint

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Home Depot - McKinney. Terrible Mgr Customer Service - Husky 9-DWR SS Tool Box/Cart combo


McKinney Home Depot - I purchased a stainless steel tool box/cart combo for $298 on 11/18/12. They now sell it for $219 it is 12/29/12. I called and spoke to Bonnie - a store manager - and asked to get a price match. Bonnie initially (and incorrectly) said the pricematch timeframe was 7 days. When I questioned her about tools, she later changed it to 30 days. "Either way, you are past the time." I asked if she...as a manager...could allow this exchange since we were talking over $80.00 difference. Bonnie wouldn't budge.

I called a nearby Home Depot and that store manager offered to honor the price match - 11 days past the 30 day timeframe....he didn't hesitate, hedge, fudge, or tap dance....he quickly and decidedly agreed.

Bonnie could've done this but arbitrarily decided not to. McKinney Home Depot lost a veeerrrryyyyy long time customer.


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