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Home Depot Complaint - Home Depot Return Policy - TERRIBLE CUSTOMER SERVICE
Home Depot Complaint

Home Depot Complaint



Took the time to ask the returns desk about returning items with out a reciept. They claimed that they could. I specifically stated, two years of random material from a job site. It was 193 items worth 435 dollars. Wasted 4 hrs bringing the items too Homedept. They rang it through their system, I gave them my drivers license and they give it back saying that it will not work. I call The Retail Equation and those fools tell me that I have returned too many in the past without a receipt. I am labeled as a someone who is fradulent and therefore put on a list of people that can not return anything for a specific period of time. Which is funny because I never made a return in the past without a receipt. I get their little report in the mail and it confirms that the only items I tried returning were those that I was denied on my one attempt. The Retail Equation can do nothing more than send me a report. They can't do anything else because "it is a Homedepot policy." Homedepot doesn't know their own policy, they were the ones that told me in the begining that I could return the items without a receipt. Soooo, after dropping $70,000 over the last two years at Homedepot, I will now go to Lowes. Homedepot wants to treat me like a crimminal, forget them.

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Saelin says: (6 years ago)
That is correct and personally I do not blame Home Depot for not taking your items back. 2 years later.. you are trying to return items and you dont have a receipt.. Come on... what company in their right mind would ever take anything back that old.. and with no receipt.

I am not saying you are one.. but there are tons of thieves out there scamming companies.. or trying to all the time.. then folks get upset that they cant return items..

If you where flagged as returning too many items with no receipt.. I applaud Home Depot for turning you down.. Perhaps next time you might wish to return items in a timely manner .. say within 30 days.. and have your receipt..

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