Home Depot Complaint

Home Depot Complaint

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Home Depot Tool Rental (Junk Dirt Auger!)


I tried renting a Dirt Auger from the Tool Rental Department. The place was cluttered, and had a long line, but we eventually got the Auger to the desk, only to find it wouldn't start. We grabbed a second Auger, it started, and I brought it home for a 4 hour rental. The Auger was a piece of junk, the engine ran, but could hardly turn the blade. After fighting with it for some time, I got about a foot down, only for it to completely seize up and wouldn't start again. I spent the next hour and a half fighting it, and digging by hand before I brought it back. USELESS! When I returned it, the associates claimed that I was not using it properly, and that it can be tough. I have plenty of experience with Augers, digging communications poles in the Air Force, and at one point, there were three of us on the Auger, but the blade simply wasn't turning, and pulling the dirt up, just seizing. I asked for a refund, since I spent 3 hours, and got NOTHING accomplished, but they would not grant it. I will NEVER shop at this Home Depot , and likely no others, ever again. I get much better service at Lowes, but I decided to give Home Depot another shot this time... never again!


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