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Home Depot Complaint - Home Depot broken promises for military discounts - Military discount
Home Depot Complaint

Home Depot Complaint

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Home Depot broken promises for military discounts - Military discount


I was in the local Home Depot to purchase a washer and dryer combo, which took about 2 hours. The sales clerk was very helpful and answered all of my questions but as I prepared to pay at check out, the expected discount was not included in the total transactions. I asked about the military discount I beleived that I would get and was informed that military discounts were not given on sale or clearance items. I could not believe this. Here I was on the July 4th weekend, purchasing two large ticket items (even during sale) and because the items were on sale, I would not get the discount. I went back to the sales clerk and informed her of what I had been told, she attempte to get the discount for me, and after seeing that the discount was not allowed, informed me that because the item had been discounted so much, Home Depot could not justify any additional discounts. I informed the clerk that Lowe's gave military discounts and that they never took any actions such as this. I then left the store without making the purchase, went to Lowe's and got the same items with price match (although Lowe's was running the same sale) and received the military discount on all itmes purchased. I had attempted to purchase from Home Depot in the past with negative results. I went to buy a heating and cooling unit and discovered that the biggest retail installer of these units held a installation contract for Home Depot. The only way to buy heating and cooling units from Home Depot in the Dothan, AL area is to allow this one installer to perform the service are the item will not have a warranty, that is if you are allow to make the purchase in the firt place....I asked if this could be considered a monopoly with no response....


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