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Home Depot Complaint - Home Depot refrigerator delivered damaged - ge refrigerator
Home Depot Complaint

Home Depot Complaint

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Home Depot refrigerator delivered damaged - ge refrigerator


delivery men may have broken it when changing the doors because the doors were supposed to be changed at the factory before it was sent to us. I don't know if they broke it or it came that way but they pointed it out to us. the door latch wouldn't keep the door closed so we definitely wouldn't accept the refrigerator. They were nice and apologetic and we were glad they pointed it out and suggested we have them take it back. That was Saturday. Today is Monday and no one has called us to tell us the next steps. We have had to call Home Depot . someone told me she could see where a new refrigerator was ordered and parts we didn't need was credited. poor customer service. we paid in full over a week ago - with a debit card, which the news just said is now a problem. we have no refrigerator. and no one has called us to update us on the process of getting another refrigerator. I don't even know the name of the company that delivered the first one. This should not be our - the customer's responsibility - HOme Depot should have been on the phone to us SUnday - latest MOnday morning - to tell us we understand the appliance was delivered damaged and the next steps in the process. We are considering cancelling and going to Lowe's and placing an order.


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