Home Depot Complaint
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Home Depot rejects negative reviews. - Motorola MBP33 Infant Monitor
I recently submitted a review for a Motorola MBP33 baby monitor to Home Depot . They rejected the review, even though it didn't violate a single thing on their list of items that they say can cause rejection. The review essentially talked about my experience with th customer support provided by motorola and how terrible it was.
I complained when they rejected my review and after several emails back and forth the best they could tell me was that my review contained something "inappropriate". Which was a lie. And they wouldn't give me any specific detail in what exactly in the review they were referring to. When I pressed them for details, they stopped corresponding with me.
A simple Google search led me here, and I found this seems to be a common theme for Home Depot.
Appaently they'd rather protect manufacturers than their customers. I have spent a lot of money there over the years, but no more. I'll give my business to Lowe's and Amazon.
If you are a person that uses customer reviews to help make informed decisions in purchases, I'd take the information on Home Depot's website with a big grain of salt, you are probably only getting half the story.
I complained when they rejected my review and after several emails back and forth the best they could tell me was that my review contained something "inappropriate". Which was a lie. And they wouldn't give me any specific detail in what exactly in the review they were referring to. When I pressed them for details, they stopped corresponding with me.
A simple Google search led me here, and I found this seems to be a common theme for Home Depot.
Appaently they'd rather protect manufacturers than their customers. I have spent a lot of money there over the years, but no more. I'll give my business to Lowe's and Amazon.
If you are a person that uses customer reviews to help make informed decisions in purchases, I'd take the information on Home Depot's website with a big grain of salt, you are probably only getting half the story.
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Review Rating: 1 out of 5
Reviewed By: Strobelighthos
Company: Home Depot
Product: Motorola MBP33 Infant Monitor
Date Added: 9 years ago
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