Home Depot Complaint

Home Depot Complaint

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Home depot door installation - storm door


I am extremely disappointed with the installation of my home depot storm door and would highly recommend using another vendor if you want quality work done. I bought a high end storm door to replace my old patio screen door. When I purchased the door, I was told there would be an additional charge to build a new frame, as the existing frame was a non standard size. In total the cost of the door and installation was almost $1,000.

The "frame" turned out to be a thin piece of molding that was shoddily tacked in to fill a space above the door. They used ~1/2 screws to attach the door pump to the old existing frame (using an old piece of wood that they pulled off the old frame), which lasted about one month before it broke. Finally, the gasket under the door tore to bits within 2 months.

To add insult to injury, it took at least 10 calls to home depot and over 6 weeks till the outside contractor finally came back to fix it. The repair was as bad as the first installation. They again jammed an old 2X2" piece of ply wood to attach the door pump.

In sum, I do not recommend that doors be installed by home depot.


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