Home Depot Complaint
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Horrible Dishwasher Installation - Home Depot
We had a brand new KitchenAid KDFE104DSS dishwasher installed a week ago and during it's first run the machine dumped water all over our floor. I had to call twice to get the install team back out and was informed that the drainage hose some how became disconnected from the dishwasher. The hose was re-attached and the tech noticed the door was stiff so pulled the unit back out and adjusted the door and the leveling feet on the dishwasher.
The second day the machine started leaking water, not as bad as the first time but still enough to take a full bath towel to clean up. A second team came out (a third trip total) and identified the issue as a split drainage hose, said they didn't have a replacement hose and would have to come back with a replacement.
A third team came back two days later from a different company to review the machine and confirmed the hose split due to improper installation. The hose was not properly affixed to the side of the machine so the door was rubbing on it until the hose split. I was then told they didn't have a replacement hose and were not from the installer but whirlpool product servicing and they do not cover issues due to install that for them to fix it I'd have to pay them. I was provided an email with their findings and told to call homedepot back to schedule a team to come with a replacement and replace the hose.
I am now waiting until Monday (three days from now) to have this fourth team come out and replace the hose. I've found that this hose is a common off the shelf item yet no one is available to come by until Monday.
DO NOT EVER BUY A PRODUCT FROM HOMEDEPOT! They do not use qualified labor for their installs as they use third party companies who do shoddy work. They do not coordinate among their install/servicing teams requiring the customer to manage the process. The whole point of paying extra for the install is to avoid headaches like this and guarantee the job is done right the first time. I have requested a refund on my install and still waiting for the confirmation of the refund and a working dishwasher.
The second day the machine started leaking water, not as bad as the first time but still enough to take a full bath towel to clean up. A second team came out (a third trip total) and identified the issue as a split drainage hose, said they didn't have a replacement hose and would have to come back with a replacement.
A third team came back two days later from a different company to review the machine and confirmed the hose split due to improper installation. The hose was not properly affixed to the side of the machine so the door was rubbing on it until the hose split. I was then told they didn't have a replacement hose and were not from the installer but whirlpool product servicing and they do not cover issues due to install that for them to fix it I'd have to pay them. I was provided an email with their findings and told to call homedepot back to schedule a team to come with a replacement and replace the hose.
I am now waiting until Monday (three days from now) to have this fourth team come out and replace the hose. I've found that this hose is a common off the shelf item yet no one is available to come by until Monday.
DO NOT EVER BUY A PRODUCT FROM HOMEDEPOT! They do not use qualified labor for their installs as they use third party companies who do shoddy work. They do not coordinate among their install/servicing teams requiring the customer to manage the process. The whole point of paying extra for the install is to avoid headaches like this and guarantee the job is done right the first time. I have requested a refund on my install and still waiting for the confirmation of the refund and a working dishwasher.
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Review Rating: 1 out of 5
Reviewed By: dunnihdd
Company: Home Depot
Product: Home Depot
Date Added: 9 years ago
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