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Home Depot Complaint - Incorrectly installed windows, can't get them fixed for over 4 months - Windows
Home Depot Complaint

Home Depot Complaint

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Incorrectly installed windows, can't get them fixed for over 4 months - Windows


I used to love shopping at home depot . But now I hate this store. The reason for it is installation of the Windows. Chad who works there came to my home in August July 2016. We signed an agreement to install expensive Home Depot brand windows with a life time warranty. In a month 2 Ukrainian guys came in to install the windows. I paid the whole sum outright. In September with Seattle rainy and stormy weather windows started leaking. There was A LOT of water on the carpet, drapes and the TV. My husband and I started calling home depot to come and fix it just about every day. A month later a guy finally came to our place after a million phone calls and stayed tat pa protective Pat of the window was not installed on any of the 3 windows. He gave me a report to sign and said that somebody will contact me shortly. We waited about 2 weeks - no calls. Since October 20, 2016my husband and I have been on the phone with many many people at home depot trying to arrange the repairs. They kept transferring our call from one person to another. Everybody wold say that they will call us back or say that they will set an appointment within the week. Now it is December 13th and they are still pushing us around. The rooms are wet and cold and there is mold forming on the inside of the wall. We decided to file a court order. Damage, inconvenience, hours we have spent trying to resolve it, being treated with no respect and waisting money on a bad product and service and not getting what we paid for on top of being angry and depressed about it all....PLEASE, PEOPLE, NEVER DEAL WITH HOME DEPOT INSTALLATION OR REPAIRS. THEY WILL SCREW YOU OVER. And I will see them in court.


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