Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Home Depot Complaint - Lacking installers and Awful customer service - Home Deport and KitchenAid Dishwasher
Home Depot Complaint

Home Depot Complaint


Lacking installers and Awful customer service - Home Deport and KitchenAid Dishwasher

If you buy an appliance with installation, please think twice. Your local appliance store may cost a couple of dollars more upfront, but will save you in the end.

Be very wary of Home Depot installation services and post-sale customer service. From my experience, Home depot places very little importance on a customer once they receive your money. Accountability and issue resolution is not in the Home Depot vocabulary. You may save a couple of dollars on the appliance purchase...yes...but you'll pay with inconvenience, lack of customer service, and frustration related to customer service incompetence.

I purchased a dishwasher with installation in Nov 2016 from Home Depot. The installation fee included remove of the existing dishwasher and installation of the new dishwasher. The installers totally destroyed the old dishwasher upon removal, damaged our countertop during installation, and broke the new dishwasher during installation. They loaded up both dishwashers and said they would order a new dishwasher. Fine, but now we were left with no dishwasher and a hole in our cabinets. Two days went by with no word, follow-up, or resolution by Home Depot.

The installation hot line is a nightmare also. Home Deport outsources the installation services to GE Appliances, who in turn, outsources to another service company. A decision that Home Depot made to save money ahead of customer service. In the end, no one can give you a complete answer, each group defers to the other, and no one takes responsibility. This included management at the Longmont CO Home Depot.

After much personal time expense dedicated to multiple (4-5) phone calls, I was able to piece together a resolution...although the resolution did not meet my expectations. It's obvious that customer needs aren't a concern on Home Depot once the check clears. A new dishwasher was ordered, but we were placed at the end of the queue for installation. No special effort was made to resolution a problem that they caused in the first place. We will be without a dishwasher for a total of 21 days due to Home Depot incompetence and indifference. I'm assuming that they can get it correct this second time, but history is not on their side.

We held a holiday party with guests seeing an ugly hole in our cabinets and broken countertop granite. Not an optimal situation. We also spent two hours cleaning dishes after the party. Yes...first world problem...I agree...but we would have been much better off if we never purchased the dishwasher from Home Depot in the beginning...an old dishwasher performs better than the hole in my cabinets.

In the end, I wish I had purchased the appliance from a small business locally. Home Depot is focused on other priorities besides the customer.

Share This Review:


Is this your Business? Claim Your Business Free and reply to this customer


Post a reply for this review COMMENT
WRITE to Home Depot
SUBMIT a ticket
for Home Depot
WATCH videos
for Home Depot
More Home Depot Reviews and Complaints MORE reviews and complaints
for Home Depot


Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation



login with Facebook and share your reviews

More Home Depot reviews


Similar reviews


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team