Home Depot Complaint
Lacking installers and Awful customer service - Home Deport and KitchenAid Dishwasher
Be very wary of Home Depot installation services and post-sale customer service. From my experience, Home depot places very little importance on a customer once they receive your money. Accountability and issue resolution is not in the Home Depot vocabulary. You may save a couple of dollars on the appliance purchase...yes...but you'll pay with inconvenience, lack of customer service, and frustration related to customer service incompetence.
I purchased a dishwasher with installation in Nov 2016 from Home Depot. The installation fee included remove of the existing dishwasher and installation of the new dishwasher. The installers totally destroyed the old dishwasher upon removal, damaged our countertop during installation, and broke the new dishwasher during installation. They loaded up both dishwashers and said they would order a new dishwasher. Fine, but now we were left with no dishwasher and a hole in our cabinets. Two days went by with no word, follow-up, or resolution by Home Depot.
The installation hot line is a nightmare also. Home Deport outsources the installation services to GE Appliances, who in turn, outsources to another service company. A decision that Home Depot made to save money ahead of customer service. In the end, no one can give you a complete answer, each group defers to the other, and no one takes responsibility. This included management at the Longmont CO Home Depot.
After much personal time expense dedicated to multiple (4-5) phone calls, I was able to piece together a resolution...although the resolution did not meet my expectations. It's obvious that customer needs aren't a concern on Home Depot once the check clears. A new dishwasher was ordered, but we were placed at the end of the queue for installation. No special effort was made to resolution a problem that they caused in the first place. We will be without a dishwasher for a total of 21 days due to Home Depot incompetence and indifference. I'm assuming that they can get it correct this second time, but history is not on their side.
We held a holiday party with guests seeing an ugly hole in our cabinets and broken countertop granite. Not an optimal situation. We also spent two hours cleaning dishes after the party. Yes...first world problem...I agree...but we would have been much better off if we never purchased the dishwasher from Home Depot in the beginning...an old dishwasher performs better than the hole in my cabinets.
In the end, I wish I had purchased the appliance from a small business locally. Home Depot is focused on other priorities besides the customer.
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