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Home Depot Complaint - Lifetime Warranty at HD
Home Depot Complaint

Home Depot Complaint

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Lifetime Warranty at HD


This review has been resolved or replied to by this company.
This is the review at I tried to post with Home Depot :

Pump is great - Home Depot Warranty Sucks

I purchased this pump at Home Depot in 2002 primarily because of the lifetime warranty. I was pleased with he performance until it final failed. I contacted Flotec and, since I still had the original Home Depot receipt ($148), they told me to go to Home Depot and all would be taken care of there. After much screwing around as no one at the Ypsilanti, MI HD had a clue as how to resolve the issue, the manager finally offered a store credit for the original purchase price of $148 plus tax. HD no longer stock Flotec pumps with a lifetime warranty in the store although my exact model is still available on-line with store pickup ($198). The manger refused to obtain a replacement for me so the only alternatives that I had was to accept the store credit, pay an additional $50 to obtain the same pump which still carries a lifetime warranty or use the store credit to get a lesser pump which no longer has a lifetime warranty. So, the bottom line with Home Depot is that every time you exercise your lifetime warranty, it will cost you. Not much of a lifetime warranty, is it?

This was their response:

REVIEW NOT POSTED

Thank you for your product review submission.

Unfortunately, your review did not meet our guidelines for posting on our site for the following reason(s): Your review contained content that was inappropriate or unrelated to the product or service you reviewed....


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Comments


homedepotstephanie says: (7 years ago)
 0
astr,

Sorry for the confusion. I just want to be clear, Home Depot doesnt offer lifetime warranties, those would come from the manufacturer directly. Im sorry that you were sent back to the store and had to go through this. Should you ever have any issues in this regard, or others please feel free to email me at robert_care@homedepot.com and I will be more then happy to assist any way I can.

Thanks kindly,

Rob
HD Customer Care
Social Media Team
robert_care@homedepot.com




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