Home Depot Complaint

Home Depot Complaint


MasterBath vanity, major delays and missing pieces - Bathroom Vanity cabinets

I ordered and purchased a MasterBath vanity and cabinet through Home Depot on April 7th, 2015. Was told the delivery would be within 2-3 weeks. After a month of waiting and calling Home Depot (Rossford Ohio store) the response was that they were waiting on a piece for the vanity drawers. After another couple weeks we were told that they were waiting on a mirror. Each time MasterBath kept saying there was some part issue for their standard vanity. After waiting almost 2 months to get the vanity that was supposed to rise after a couple weeks we decided to cancel our order and start over. The problem was that we had already purchased a custom quartz vanity top that would only fit that specific vanity. Home Depot contacted MasterBath on our behalf to at least compensate us for waiting so long which MasterBath would not help. We finally received the vanity on June 13th after waiting for over 2 months.When I opened every thing up I find that they never shipped a toe kick board for it. So after waiting over 2 months I now have to wait even more for the toe kick which I am not sure when that will be. Home Depot really needs to rethink what companies they let sell items in their stores when they have no accountability for their product or make no attempt to rectify the problems. If these are the types of materials and products that Home Depot would endorse it makes me rethink where I will spend the money for my next remodel. The staff at Home Depot was courteous and professional but it didn't help much when they had no ability to get the product in a timely manner.

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