Home Depot Complaint

Home Depot Complaint

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McLeod Properties - life proof carpet from home depot


We ordered carpet over the phone from the Cottonwood, AZ store. We reside in Coeur d Alene Idaho and chose the color from our local store to be installed in our new property in Sedona, Arizona. Upon our arrival at our condo, we discovered that the wrong carpet had been installed. We went to the Cottonwood store and discussed the problem with a sales associate in flooring and the store manager. They played us the recording of the phone call from the installation company verifying install date, price quote and carpet color to which we agreed uoon. We did not catch the mistake as we were driving in the car and going in and out of cell range. We never thought that Home Depot did not input the correct carpet color that we did in fact order. We believe that Home Depot failed to put the carpet color that we ordered into the computer resulting in this problem. A sales associate made a mistake and we are paying the price of a carpet we did not order, nor do we like. We called the regional office and they say there is nothing they can do. They offered a $500 credit towards a new carpet (we paid $3,000) or a $275 credit on a ceiling fan that we bought. We are very dissappointed and upset by the poor customer service and will never shop at Home Depot again. Thank you for your attention in this matter.


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