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Home Depot Complaint - Poor Service, Insensitivity
Home Depot Complaint

Home Depot Complaint


Poor Service, Insensitivity

I have tried on several occassions to make purchases at Home Depot located in Westbury NY and Jericho NY and they both seem to be poorly staffed with sales help.On one occassion I attempted to purchase and have installed floor tiles.I could not find an associate to help me. I waited 15 minutes while the cashier associate tried to page someone to help me. The person never came.I then attempted to contact the store manager, who I finally got after another 10 min wait who also tried to page an associate in that department. The sales associate who finally came, told me he was busy with another customer all this time, and would be with me shortly. I waited another 10 mins and finally gave up and went back to the manager as I was leaving the store to tell her they needed more help.She made no comment and just looked at me blankly.

At this point I decided to go to the Home Depot located in Jericho. To my astonishment I had the same experience.The Associate I saw in that dept said he was busy and would help me when he could. Meanwhile there were two other associates sitting at the dept desk apparently doing paperwork while I waited for the first Associate to finsh what ever he was away doing. I stood at the Flooring Dept desk for about 12 mins.The other two associates never even looked up to say "can I help you or are you being helped?" I then said to one of the two " is there only one person working in this dept"? And her reply was "Oh I thought you were waiting for some one else." At this point I decided to see if I could get better service at LOWE'S. And I might add that neither store was crowded. More recently I saw a Labor Day weekend sale advertised on my email from Home Depot on Entry Doors. I went to the Westbury location and went immediately to the customer service department to tell them I wanted to buy and have installed A new entry door and Storm door. I waited on one long line that had 5 associates standing behind the counter .They all except the one who was helping the long line ,appeared to be busy doing something else. Finally after 5 min one of the others asked me "what was my problem? I said I don't have a problem I want to buy and have a door installed.It took him a few minutes to find out if they installed the doors they sell. He finally told me I had to go to the Dept and see the associate there. Knowing from experience I asked if there was a sales Associate in that department who could help me. He said there was but when I got there He was too busy to spend much time with me. So I again went to Lowe's.You would think that prior to a Big sale the store would be prepared for a crowd of people and again at the time I went there was not a crowd.

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homedepotstephanie says: (8 years ago)
krtatum5, I am sorry to hear about your experience. I see you also posted some positives comments as well about other stores. We value negative and positive feedback, that's how we improve and make our customer experience better!

Send me an email at brandi_care@homedepot.com with your contact info if you would like my team to follow up with you. We will definitely share this info with the stores.

Thanks again,

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