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Home Depot Complaint - Poor Service all the way around - Laminate Floor Installation
Home Depot Complaint

Home Depot Complaint


Poor Service all the way around - Laminate Floor Installation

I recently had Home Depot install a new laminate floor for me. From the day the scheduled measure was taken, I had a feeling things would not go well. In the description of the process, the measurer was supposed to inform me of certain thing, that didn't happen. Then working with the installation coordinator was very stressful and unproductive. Then, during the installation process, the installers, spilled liquid from the 1st floor into my basement. Covering a wall, the ceiling tiles, and spilling onto my carpet. One of the installers did work hard on cleaning the mess they made. However, there is still evidence of the spill, and when I asked Home Depot to compensate me, and refund some of the installation price to me, I was bounced from one person to the next, before I was finally told all they could do was give me a gift card. Like I would want to shop or work with Home Depot again. I'm appalled at the whole service, and really regret ever going to them for this installation

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ccvilla says: (8 years ago)
Home Depot contracts out their installations. If you had good or bad service it is a reflection on that installer not HD. Since the installers are different for each city you may find variances. I have never had anything but wonderful and friendly service. I guess you get what you put forth. I look for the good in people and almost always get it.

MCPORET says: (8 years ago)
Your stores need customers service training. I go into home depot here in Rochester,NH. Your people are not cheerful and happy. I spent 25 years in customer service in the United States Navy. And when the cashier tells me she needed to see two other forms of I.D besides my military I.D,that is wrong. I spent 23 years protecting my country and this is the respect I get. It's too bad, I;m in the process of building a new home and Home Depot lost my business about $250,000 worth. I have talked to some of the mangers at home depot. One said maybe she was having a bad day, my response that everyday must be bad. Lowes has my business now and greet me by my name and go out of the way to help me. MCPO Retired Rochester NH.

DepotDan says: (8 years ago)
Sorry for the trouble. I'd be happy to look into it further to see if anything more can be done on our end. Please email your phone number, name, and address to Daniel_Care@homedepot.com for additional help.

Social Media Resolution Expeditor
The Home Depot
Atlanta, GA 30339

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