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Home Depot Complaint - Pro desk is a sham
Home Depot Complaint

Home Depot Complaint


Pro desk is a sham

I went to Home Depot with my first major rehab project. I wanted to get a discount plus have some financing (at least 6 months so I could make draws on the loan). Two guys told me that would not be a problem but I have to get open a Home Depot card for the financing, which I didn't really want. The guy was helpful in helping me get product I will give him that, but when the bid from the bid room came back he said he could get 10% off everything except the custom sized windows which were already discounted 15%. I was fine with that. I understand you can't double dip on discounts. Apparently he didn't get anything from the bid room. Rather than tell me that he told me I could get 10% what I didn't realize was I was being juked into opening up a credit card, but since I was opening the credit card that I didn't want in the first place to get the financing, I couldn't also open up the credit card for 10%. So I asked them what is the discount on everything but the windows. Turns out they were offering a 0.5%. So now I have to open up a card I didn't want, battle for the 10% and the 12 month financing, waste 3 hours of my time, and be annoyed for what I would have done but opening up a credit card and never talking to an associate.

Now they will probably post some lame reply that every bid is handled individually and the specifics of my order did not allow them to offer a favorable rate, but the truth is they did nothing and then deceptively set a up a smoke screen to try to make me feel happy about it. They should have at least been honest. Then they will probably say something lame like it is policy or training of our associates to be deceptive but the reality it happened.

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jazzie says: (7 years ago)
The store in San Antonio makes employee's drive customers crazy to take out a credit card with them, they have a quota every week to meet. I don't think all managers are as bad about it as the one on 281 and bitters. He fires them for not making it.

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