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Home Depot Complaint - Return of store credit purchase ... Error by cashier leads to denial of subsequent returns
Home Depot Complaint

Home Depot Complaint

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Return of store credit purchase ... Error by cashier leads to denial of subsequent returns


I returned a few items around mid-July 2012 with credit card/ store receipt. The cashier neglected to use the receipt for the return and sheepishly 'oops' said 'it doesnt really matter, can I just give you store credit." Not knowing about the policy I accepted. It turns out that if you use store credit to 'buy' and return items they will deny you the return. EVEN IF IT IS THEIR ERROR.

So I am NOT GOING TO A HOME DEPOT > as much as I have been a long time repeat customer, and it is more conveniently located. I am now a Lowe's and OSH customer.

I did complain about this to 'corporate customer service and resolution'. They seem to be nice enough but totally powerless people. Management is customer-service-challenged.


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