Home Depot Complaint

Home Depot Complaint


Terrible Credit Practice

My husband and I have a business and we have always went to Home Depot for our construction needs but it's time to switch to Lowes after learning how they treat customers. My husband and I have been loyal customers and have an excellent credit history with Home Depot for over 10 years. The credit manager, Anna from Indiana confirmed that our credit history reflects payments have been paid in a timely manner. I recently paid our credit card down from $2700 to $80 a couple months ago. I went to use our card this weekend only to have it declined. The credit manager informed me that it's their practice to automatically review credit history and lower the limit if something negative hits the customer's credit report. I remind you, I have an excellent credit history with them but a medical bill hit my credit report recently after having back surgery. I am currently making payments on that. However, I still have a better than good credit history. Anna suggested I reapply for a new limit but I ask you, why would I do that? If they lowered my score why would they want to give it back to me? I'd only be hurting my credit score by having a new credit inquiry on my report. So, I'm a loyal customer with an excellent credit history with Home Depot for over 10 years and they revoke my credit limit because like this. I will NEVER shop at Home Depot again.

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