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Home Depot Complaint - customer service
Home Depot Complaint

Home Depot Complaint

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customer service


I made two 10-mile round trips in one day to place an order for a countertop. On the second trip I fished through drawers to find the samples I needed, since no one was in the department to help. I waited another 5 minutes then spent 5 minutes looking for an associate to page someone. No one answered the page. I went to customer service, explained the problem and was passed on to a store manager who listened to the problem and took me to the department manager who told me the probably went to lunch together to work around their appointments. He could not place orders but took down my information and said the kitchen designer would call and I could place the order over the phone. I has spoken to four people and not one said, "I'm sorry."

Later that afternoon, the kitchen designer called back and I explained the situation. She said, I'm sorry." I said, "I glad you said that because if you hadn't, I would have hung up." We discussed what I wanted and she then said i would have to come into the store (3rd trip) to sign papers before she would place the order. I said, "No. I'm going to Lowe's." She said "OK." and we hung up.


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