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Home Depot Complaint - horrible comunication and customer service - carpet and carpet pad
Home Depot Complaint

Home Depot Complaint

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horrible comunication and customer service - carpet and carpet pad


We had bought carpet and carpet pad and set up a measure date with the store and we thought everything was fine, until the day the measurement was set up and no one showed up, home depot said they didn't have anything in the computer about a measurement even though we sat with the associate for 20 minutes while he got all of our information. So they rescheduled, only to be cancelled and rescheduled again. The guy didn't show up until 7:45pm (he was supposed to be there between 5:30-6:30). we never received any emails about confirming anything or canceling or rescheduling. Then once it finally was measured we were told two different totals, and were told by one person we would receive 10% off using our home depot card and we thought we were all paid up and things were good. Then we received a call from home depot 3 days later wondering if we had made up our mind on carpet and wanted to pay. I informed the associate that this was done 3 days ago and he told me they had nothing in the system and that they didn't have it in their system that we had prepaid for the measurement even though we were holding the receipt for it. They gave us no additional discounts or anything. I am done with this store and their crap!!


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