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Home Depot Complaint - installation of wrong product - Home Depot Customer Service
Home Depot Complaint

Home Depot Complaint

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installation of wrong product - Home Depot Customer Service


This review has been resolved or replied to by this company.
We purchased a 12 year, GE,tall water heater from Home Depot on March 2003. We also paid Home Depot to deliver and install it. Now it is July 2013 and the water heater developed a leak due to corrosion, but now I have contacted Home Depot for replacement and I find out that Home Depot installed a 9 year,GE,short water heater instead. They would not honor my warranty that is on my receipt. I had to pay $463 for new water heater and I want my money refunded back.


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Comments


HomeDepotCareTeam says: (5 years ago)
 0
Hi rronsmith,

Sorry to hear of your water heater troubles. I would like to have our HVAC team contact you to assist. Please email your contact information to me at robert_care@homedepot.com so that I may pass it along.

Thanks kindly,

Robert G
Home Depot Customer Care
Social Media Team
robert_care@homedepot.com




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