Home Depot Complaint

Home Depot Complaint

ADVERTISEMENT

returned open items place back on display


Enough is enough! I've had two separate encounters with discovering pre-opened and scotch-taped merchandise, one being an expensive hi-wattage florescent bulb which did not work (about six months ago) and an expensive programmable thermostat last evening. Both times I had to make a SPECIAL trip back to the store to return them. Both times I requested to speak with store management about not placing returned re-sealed merchandise back on display. There is just too much of a chance of it being defective or having missing parts. It's also no fun when you have to stop a job and waste time returning a defective item. Both incidences were at Home Depot 0279. The first manager apologized exclaiming that item should not have been replaced on display and assured me that it would not happen again. After last evenings return the asst. manager, Mary Ellen, again apologized and offered to replace the item, but it was out of stock. She was very pleasant and wanted to satisfy me, and this I appreciated, but I requested a refund instead. It is apparent that the first manager, whos name I can't recall, either blatantly lied to me or doesn't have control of the store. I will be more careful in examining packaging in the future, but I should be able to depend on Home Depot to only display factory-sealed merchandise so we don't waste our time and gas, not to mention the frustration this causes your customers! Thank You, Joseph A. Mirabella


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Home Depot
SUBMIT a ticket
for Home Depot
WATCH videos
for Home Depot
More Home Depot Reviews and Complaints MORE reviews and complaints
for Home Depot

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Home Depot reviews


More

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team