Home Depot Review

Home Depot Review

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ABOVE AND BEYOND THE CALL :EXTRAORDINARY CUSTOMER SERVECE - MESH COVERING PROTECTION FOR RX330 SUV


A couple of weeks ago i entered this Home Depot for the first time in Roswell Ga (usually i go to another location) and was in awe of the customer service I received .Immediately i was greeted and asked if i needed help from a young man named Quinion Miller. He was pulling a heavy utility cart with some supplies on it. i told him my purpose for being in the store and he listened intently but i was not very thorough in explaining. So he motioned another coworker to take the cart and he invited me to go to a desk where he pulled up on the computer what i was trying to inquire about.1st step of awesome service . He printed down all the materials i was going to need for this project . The hour was late (it was almost closing time) and some of the supplies were going to have to be cut to dimensions required for installation. So he asked me if i would come back the next day and he would have everything ready and sized.Then the ultimate customer service was offered. He told me he would install the items if i came back the next day on his lunch break hour... REALLY was my response and he emphatically said "yes mam". i agreed with excitement and thankfulness. the next day i showed up and Mr. Miller was there with his great big smile and courteous disposition and with all the supplies needed prepared for installation. He escorted me and my 87 year old mom to a waiting area and on his sacrificial lunch break and proceeded to performed the task at hand.I was invited to come and see what had been done and was so elated that this young man went above and beyond the call. I was not a customer of this Home Depot location in the past but i will be in the future even though it is a couple miles out of my way.I know we always talk about bad customer service but i would like to commend the management team at this store for instilling their employees with what this company has stated as their goal. I would like to think Mr. Quinion Miller and a couple other young men for truly making me believe in " CUSTOMER SERVICE" still alive and well in the 21st century for people like myself who love giving good service BUT also welcome receiving it as well. I wish God's blessing and productivity in sales and profit for this store located at 1580 Holcomb Bridge Rd Roswell Ga. and the best to Mr. Quinion Miller


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