Home Depot Review

Home Depot Review


Customer experience gone from bad to great due to a great employee

I went to buy a grill this evening at Home Depot . I wanted it assembled and knew I'd likely have to wait for that to be done at a later date, which was no problem. The problem was that when I tried to pay for the grill the cashier couldn't figure out how to do a "will call." Finally, she had me take a picture of the price ticket and go to a separate building to try to pay. I knew this didn't seem right, but after waiting 20 minutes for that much help, I was willing to do anything to talk to someone that could handle the transaction.

Will Jones stepped in and handled it like a pro. Will recognized I was very tired and frustrated with how cumbersome this simple purchase had become so he walked me back down to the other building where the grill was located and made sure I was taken care of. Once we got back to the gardening building and I pointed out the grill I wanted he said, "Let's just get you this one (one of two on display already assembled) and I'll load it into your vehicle and you can take it home tonight." What a huge turnaround from what I was originally feeling about my shopping trip to Home Depot on Skillman in Dallas, TX! Thank you Will for not just helping me complete my purchase, but making my buying experience enjoyable!

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