Home Depot Review

Home Depot Review

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Outstanding service by Gabby in Customer Service


I was so disappointed with Syed who works in the smoke alarm department that when I needed help with finding out how to get a smoke alarm with built-in battery to work, because when I pushed the "test" button, and it didn't sound for any of the ones in stock, that I knew it must be user error, he said "just pick another one that is new and works". I went to customer service, and Ephraim sent someone to help us. He said there must be a tag that needs to be pulled out. I asked him if I can test it. He said I must purchase it and test in front of customer service. After I purchase, I went to Gabby in Customer Service. She opened the package, and couldn't figure it out. She told me to "hold on and we will figure this out". I see her ask someone and then walked to back of store. Several minutes later, she came back with BIG SMILE telling me it works now. Syed accompanied her and explained how. In contrast to Syed, Gabby's service is outstanding. She cares. She really cares.


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