Home Depot Support Ticket - Sarasota, Florida

Can't get the job done

Created By: marinad's Picture marinad Last Reply: marinad's Picture marinad
Priority Level: [High] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: Customer Care Replies: 0

We hired Home Depot to replace our sliding glass doors in the main room and our bedroom. Paid around $16K for the job. Very impressed that they got the job done in 1 day instead of 2, HOWEVER. Turned out that 1 panel had defective glass, and 1 screen door was not delivered. We were told they would be back in 6 weeks to finish the job and replace the panel and install the screen door. 3 months later, NOTHING. Called them, and found out that NO ONE had even placed the order for us. Apologized. Then, for 2 more months we played phone tag with scheduling person who would never answer the phone when we'd call him (he would always call from a DIFFERENT number that he would tell us to call him on). Finally connected with him, scheduled a day. WRONG panel was ordered. 1 month later we had another reschedule, and the panel was installed, but WRONG screen door was ordered. IS ANYONE COMPETENT WORKING AT HOME DEPOT???? I paid $16K for the job in December, and now at the end of June it is still not complete!!!


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