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Home Depot Support Ticket - False Advertising

Home Depot Support Ticket

False Advertising

Created By: imbid100's Picture imbid100 Last Reply: imbid100's Picture imbid100
Priority Level: [High] Status: [Open]
Created: 10 years ago Last Updated: 9 years ago
Department: N/A Replies: 0

I went to Home Depot in Destin, FL to purchase carpet for a rental condo that I own. In the store were large signs stating "Whole House Installation $139"
This same promotion was in the newspaper advertisements as well as the in-store flyers. I picked out a carpet and paid a fee of $35 to have the rooms measured. This fee was to be credited toward the total price if the carpet was purchased.

When I received the Quote the installation charges totaled $482.30. Remember the advertised price was $139. The other charges were $60 for moving the furniture, which I understand, however, they charged $159 for carpet removal and additional $159 to haul away the carpet.

If I had know that I would not have ordered and paid for the condo to be measured.

The bait and hook comes when they advertise to install for $139 but don't tell you they are going to charge $318 to remove and haul the carpet away.

In my opinion this is out right fraud. And, because I am not going to purchase the carpet, I have lost the $35 measuring fee.

If I had know this company operates in this manner I would not have purchased over $2,200 of new appliances which have already been paid for and will be going in the same condo.

I intend to report this to the Destin Chamber of Commerece as well as the BBB.

Lastly, when doing business with Home Depot don't assume that because they are a national company that they are above dealing in an unethical manner.


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