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Home Depot Support Ticket - Newark, Delaware - Horrible service

Home Depot Support Ticket - Newark, Delaware

Horrible service

Created By: jlowe23's Picture jlowe23 Last Reply: jlowe23's Picture jlowe23
Priority Level: [Low] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Customer Care Replies: 0

I used to love this store. It was never as busy as some of the other Home Depot s, probably due to it being newer. They also honor my military ID for a 10% discount. Then I ordered new special order carpet to be installed by them. First the carpet I ordered was backordered by the manufacture and I was not advised of this until a few days after purchase of the carpet. But, you know things happen. So I was ok with it. However, when my carpet showed up to be installed part of the carpet was incorrect. The package was marked correctly but the product inside was not the correct carpet. The carpet we ordered had a diamond pattern and the one that showed up did not. Now we are talking about 6000.00 dollars worth of carpet here. My wife and I had to move furniture all night to get the rooms ready for install. Actually my wife had to do most of the lifting since I recently had back surgery. It was going to take two weeks to get the correct carpet in. Home Depot said they could not offer any discount. After talking to a series of managers it was finally determined that a 250.00 discount would be offered. I felt that we deserved more due to it being their fault. We had paid 150.00 dollars to have some heavy furniture moved out of three rooms and I felt that if they waived that then it would be a fair deal being we were keeping the carpet we did not want. After several hours of unreturned calls I finally was able to get in touch with the "floor manger" Mark. Now keep in mind that by this time my wife is in tears. When I discussed the situation with Mark he was a rude A$$ and would not work with me at all to resolve the issue. He was arrogant and I felt like he had a "I showed you attitude". Being a former Home Depot employee I was completely floored. I would have been fired if I treated a customer the way I was treated. To have a manager do so was completely unacceptable. For now on I will be taking all of my business to LOWE's. Just let this be a warning to all AND NEVER HAVE ANY THING INSTALLED BY HOME DEPOT!!!!!!!!! Also, I am still waiting on my refund to appear on my credit card and it's been over a week!!!


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