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Home Depot Support Ticket - Signal Hill, California - customer Service Complaint

Home Depot Support Ticket - Signal Hill, California

customer Service Complaint

Created By: tvallejo's Picture tvallejo Last Reply: tvallejo's Picture tvallejo
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0

On 12/08/09 at I went to Home Depot at 8:30 p.m. to purchase a 4'x4' post and have it cut down to a requsted size. When I went to the lumber department there were no employyes present. I noticed several Home Depot employees working in the aisle (approximately 6) and requested help. I was told that they were part of a "team" and would request other help. I heard the request for customer assistance and after 10 minutes requested help again. Again the request and no help came despite several employees working in the aisles. I went to the manager, "Christine" explained my situation and her response was "what would you like me to do now" after I explained the situation. I left the store. In a time of recession, the emphasis of stocking over customer assistance is poor judgment at best by your manager. I have easily spent hundreds of dollars previously at your store and am very disappointed with your manager and her lack of emphasis on customer service.


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