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Home Depot Support Ticket - flooring

Home Depot Support Ticket

flooring - carpet install

Created By: mollybauer's Picture mollybauer Last Reply: mollybauer's Picture mollybauer
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Customer Care Replies: 0
Product: carpet install

Had Home Depot measure for carpet in late August for my disabled mother who had a flood from Hurricane Irene. After 3 trips to the store and a total of 3 hours wasted with the clerk, placed order on 9/2/11. Paid extra to move the little bit of furniture in rooms. Find out days later that some of the carpet was backordered. Weeks later received a call that carpet was finally in. When installer came to house, he spoke very little English and said he only had some of the carpet. No help from him. Store said a mistake was made and would call when rest came in. Carpet came in and scheduled install for 10/10. On 10/7 received call from installation company refusing to move the bed because its a Craftmatic. Keep in mind, there is only a bed and dresser in my mothers bedroom and the furniture moving charge indicates that up to 6 pieces of furniture can be moved. Pottstown Home Depot was useless and failed to stand behind their customer and support me as the customer verses their sub contractor. I paid for the furniture moving service, the measuring company saw the bed and I read through the contract and there is no exclusion for moving a Craftmatic bed nor was this mentioned to me at anytime prior to me placing the order. No carpet after all that hassle and waste of time and my poor disabled mother walking around on concrete floor because of these delays. Badly done Home Depot and your installation company! Look online to see all the complaints about US Installation and Home Depot!!!


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