Home Depot Review

Reviewed by NorthwoodsLady

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Home Depot Made it Right

Purchased a wonderful Samsung Refrigerator in Oct. 2016, was delivered as promised. Went back in Nov. 2016 and ordered Maytag top-loader washer & dryer set. Was delivered as promised. For the next almost 3 months, through Christmas, company & sicknesses in the home, noticed something wasn't good with the washer. The darks would come out covered with lint, and my husband's work coveralls came out just as dirty as when I put them in. The machine was working as designed, but it didn't clean our clothes. Contacted Kurt/salesman at the Green Bay West Home Depot , and he said we should call the guy who handles those matters. Several phone calls later and nothing had been resolved. We contacted Kurt again and he put us in touch with the store manager. After we insisted that the machine was working properly (so-called) he agreed to forgo the repairman segment and take them back for full credit. We hauled them back to the store and had a new front-loader LG set in less than a week. Very pleased with the LG machines. While it was a lot of phone calls and perseverance on our part, Home Depot came through and we're happy with the results.

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Review Rating: 4 out of 5
Reviewed By: NorthwoodsLady
Company: Home Depot
Date Added: 7 years ago

WI
Green Bay West

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Home Depot Review