Home Depot Complaint

Home Depot Complaint


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Home Depot-over charging for item delivery


To Home Depot Customer Service Department:

I am writing to express my concerns about a recent experience with
Home Depot.

I bought and paid for an appliance, but when it was time to deliver
I was advised that if the item was to be brought into the facility,
it would be an extra charge, and if I needed the appliance hooked up,
and the old hauled away this would also cost extra.

Of course I was advised after I had paid and cleared my calendar,
to receive the appliance.

I then cancel the order, and went somewhere else, where
the item would be delivered, installed and the old unit would be hauled
away at no extra fee.

After so many years of being a customer with a corporate account in good standing,
it is disheartening that Home Depot can be so disconnected from its customers.

Regards,

Dana Paul
Paul Holdings LLLP.


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